Customer Service Patient Care
Resume:
MI-Keya Mallory
Detention officer
Jeffersonville, IN 47130
ady000@r.postjobfree.com
I am a highly driven individual seeking a full-time position where I can lend my knowledge to an organization and also gain more skills and knowledge.
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Wellpath - La Grange, KY
May 2022 to Present
• Help patients use the bathroom
• Clean and bathe patients or residents
• Maintain patients’ hygiene and change bedding
• Turn, reposition and move patients between wheelchairs, seats and beds
• Serve meals and help patients eat their food
• Measure vital signs like blood pressure and temperature
• Listen to patients regarding any health concerns they might have and report details to a Registered Nurse or Doctor
• Meal Planning and Preparation
• First Aid and Safety
• State Regulations Knowledge
• Infection Control and Aseptic Procedures
• Chronic Disease Management
• Clinical Quality Program Standards
• Care Plan Assessment
• Indirect Patient Care
• Behavioral Management
• Community integration
• Help clients or residents with the activities of daily living.
• Perform personal care tasks such as hygiene, ambulation, eating, dressing, toileting, and shaving.
• Talk with clients, give them companionship while participating in resident activities.
• Prepare nutritious meals and snacks for clients.
• Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs, or cars.
• Change linens, clean and iron laundry, and assist in the keeping room, cabinet, and dresser drawers neat and clean.
• Maintain a functional approach to responsibilities such as uniform, start times, and absenteeism.
• Take and record vital signs.
• Create and maintain a pleasant work environment.
• Help with sanitation and housekeeping tasks of the client’s room, bathroom, and common areas.
• Perform general household tasks, including laundry, shopping, errands, and transportation.
• Communicate with clients in a friendly manner.
• Implement and support resident-care plans.
• Provide companionship to elderly and disabled clients.
• Accompany clients to community activities and events.
• Provide personal care service according to directions on the care plan.
• Treat and care for seniors and their property with respect and dignity.
• Remind medication and appointments.
• Provided Alzheimer’s care when needed.
Collections Specialist
UCB, Inc. - Jeffersonville, IN
January 2021 to Present
• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress Caregiver
Visiting Angels - New Albany, IN
February 2020 to Present
• Meal Planning and Preparation
• First Aid and Safety
• State Regulations Knowledge
• Infection Control and Aseptic Procedures
• Chronic Disease Management
• Clinical Quality Program Standards
• Care Plan Assessment
• Indirect Patient Care
• Behavioral Management
• Community integration
• Help clients or residents with the activities of daily living.
• Perform personal care tasks such as hygiene, ambulation, eating, dressing, toileting, and shaving.
• Talk with clients, give them companionship while participating in resident activities.
• Prepare nutritious meals and snacks for clients.
• Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs, or cars.
• Change linens, clean and iron laundry, and assist in the keeping room, cabinet, and dresser drawers neat and clean.
• Maintain a functional approach to responsibilities such as uniform, start times, and absenteeism.
• Take and record vital signs.
• Create and maintain a pleasant work environment.
• Help with sanitation and housekeeping tasks of the client’s room, bathroom, and common areas.
• Perform general household tasks, including laundry, shopping, errands, and transportation.
• Communicate with clients in a friendly manner.
• Implement and support resident-care plans.
• Provide companionship to elderly and disabled clients.
• Accompany clients to community activities and events.
• Provide personal care service according to directions on the care plan.
• Treat and care for seniors and their property with respect and dignity.
• Remind medication and appointments.
• Provided Alzheimer’s care when needed.
Amazon Fulfillment Associate
Amazon.com - Jeffersonville, IN
August 2019 to March 2020
• Welcome delivery trucks
• Receive and track shipments
• Embark merchandise in delivery trucks using appropriate tools
• Accommodate and carefully handle fragile merchandise
• Track and document exact shipment arrival and departure times
• Tag and label merchandise
• Label and stockpile merchandise according to size, shape, and type.
• Box, wrap and pack merchandise in accordance with relevant procedures and standards
• Prepare all orders for shipment
• Record and manage all impaired or damaged merchandise items
• Operate adequate merchandise management tools (for example, forklift)
• Enter data in inventory and logistics software programs Customer Service Associate
Albany, GA
January 2017 to November 2019
• Sells merchandise, services, tickets, passes, and/or rents equipment or facilities; advises customers on price, features, and/or on fees and services; may process orders and coordinate delivery.
• Collects and reconciles payments from customers using computerized or manual equipment; prepares routine reports of transactions, which may include accounts receivable/payable, orders, receipts, and/or bank deposits; reconciles transactions, identifies, and resolves discrepancies, as appropriate. Receives and displays merchandise, equipment, and/or maintains ticket/pass supplies in accordance with the established policies and procedures; ensures stock levels and informational displays are in accordance with established standards; reconciles invoices, as appropriate.
• Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of merchandise and/or rental equipment.
• May process routine returns and buybacks, as appropriate; may coordinate the return and replacement of defective merchandise or equipment.
• Inspects merchandise, equipment, facilities, and/or accuracy of tickets or passes to ensure customer satisfaction and the safety of customers and employees.
• May create displays or assist in marketing efforts.
• May train and supervise student and/or temporary employees in day-to-day customer service activities.
• Performs miscellaneous job-related duties as assigned.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Knowledge of basic cash management procedures.
• Effective communication and basic instructional skills.
• Ability to operate a computerized cash register.
• Knowledge of inventory management practices.
• Ability to safely use cleaning equipment and supplies.
• Ability to read, sort, check, count, and verify numbers.
• Ability to prepare routine administrative paperwork.
• Knowledge of shop security and safety procedures.
• Ability to resolve difficult or stressful customer service issues. Detention officer
Dougherty County Sheriff Office - Albany, GA
July 2015 to December 2018
• Aug 20018
• Receives and processes inmates into custody of institution; searches prisoners; takes charge of personal
property
• Patrols jail area periodically to insure security and maintain order
• Dispenses personal and cell cleaning equipment; keeps record of money received from inmates
• Escorts and safeguards inmates to cell; checks on inmates' physical condition Enrichment Facilitator
Contact Community Services - Syracuse, NY
June 2011 to June 2014
- 22013
• Helps maintain records of attendance, sign-in/out sheets, medical forms, emergency sheets, permission slips, accident/incident reports, program evaluations, and equipment inventory
• Implements the daily program by following daily
schedules, planning group activities, and lesson plans
• Communicates effectively with parents, school staff, and supervisors as required.
• Responsible for administering basic first aid and submitting accident reports
• Informs parents of weekly calendar of events and any other vital information
• Properly supervise students in groups at all times and responsible for the safety, accountability of students
• Establishes and enforces fair consistent rules
• Accepts the responsibility to work beyond job description as situations arise Education
Continental Beauty School-Liverpool
June 2011
Diploma
Nottingham High School - Syracuse, NY
June 2010
Skills
• CPR
• Computer Skills
• Excel
• Management
• Training (3 years)
• Time Management
• Data Entry (3 years)
• Law Enforcement (5 years)
• Security (5 years)
• Cash Handling (2 years)
• Surveillance
• Microsoft Word (6 years)
• Writing Skills
• Leadership (6 years)
• Conflict Management
• Packaging
• Interviewing
• Recruiting
• Alzheimer's Care
• Caregiving (4 years)
• Behavior Management
• Senior Care
• Laundry
• Infection Control Training
• Hospital Experience
• Patient Care (5 years)
• Meal Preparation
• Dementia Care
• Vital Signs
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate