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Customer Service Project Manager

Location:
Raleigh, NC
Posted:
June 29, 2023

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Resume:

JEFF HOOVER

Raleigh, North Carolina C: 919-***-**** email: adxzxd@r.postjobfree.com

SUMMARY

Highly focused and enthusiastic leader with a passion for inspiring others to become their personal best. I am results oriented with experience in delivering optimal results and business value in high growth environments. I utilize my skills as a keen planner, strategist, and implementer with expertise in devising plans for improving work performance and achieving desired objectives and organizational growth.

HIGHLIGHTS

Experience in strategic planning and execution of marketing strategic vision and direction.

Knowledge of contracting, negotiating and change management.

Excellent team leader to assist and motivate sales staff to develop and implement vertical integration of a client at multiple levels

Establish personal relationships with key customers

Customer service management leadership experience.

Plan, develop and implement sales and marketing strategies for exceptional growth.

EXPERIENCE/S

2021 – Present Project Manager Yellow Dot Mechanical Services

I oversee the planning and scheduling of the projects including monitoring the project. I readily adopt any delegation and use of project assurance roles along with agreed reporting structures. This along with preparing and maintaining the project I also include staging and exception plans as required and mutually agreed upon.

2017 to 2021 Owner Advisor Tesla Inc.

Employed leading edge sales and processes for the North Carolina market and excelled at achieving and exceeding goals. Participated in the leadership forum to discuss best practices. I was the top sales person in North America July 2019.

2016 to 2017 Sales Manager – Inside Sales

LKQ Corporation – Raleigh, North Carolina

·Manage inside customer service

·Assist customer complaints concerns

·Assist in determining all labor claims

·Help manage the reduction of damage returns

·Implement company marketing and sales plans

·Be familiar with company product.

2013 to 2015 Sales and Marketing Manager

American Gas Log/Heat Master – Angier, North Carolina

Provide leadership and coordination of company sales and marketing functions.

Plan, develop and implement sales and marketing strategies and create a culture for success to achieve more growth.

Participate in the development of new project proposals.

Establish and implement short and long-range marketing goals, objectives, policies and operating procedures.

Manage the sales team, operations and resources to deliver profitable growth.

Put in place infrastructure and systems to support the success of the sales function.

Monitor customer, market and competitor activity and provide feedback to the company president.

Manage key customer relationships and participate in closing strategic opportunities.

Travel for in-person meetings with customers and partners and to develop key relationships.

Monitor and analyze sales and marketing activity against goals.

Provide detailed and accurate sales forecasting and compile information and data related for decision making.

1995 to 2013 Regional Sales Account Manager

Lyon Workspace Products

Sell, educate and promote metal product lines to NC, SC, VA and WV areas.

EDUCATION

Bachelor of Science in English

Western Michigan University – Kalamazoo, MI

PROFESSIONAL AFFILIATIONS

Hearth, Patio and Barbecue Association

National Propane and Gas Association

Southeastern Textile Associations

North Carolina Textile Association



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