Annabelle Torrez

**** * ******** *** ******, CA *3720

559-***-****

adxzr7@r.postjobfree.com

Objective

To obtain a position utilizing my Phlebotomy skills, scheduling expertise, flexible personality, and to provide safe and efficient care to patients and staff. Education

Sanger Adult School / Cal Regional Fresno

Phlebotomy Technician Program May 8, 2003-June 14, 2023 Associate In Applied Science Degree in Medical Insurance Billing and Coding January 2012 Heald College, Fresno California

*Director's List Recipient* Graduated with Honors 3.7 GPA Qualifications

Bilingual/ Bi-literal Spanish

Medical/Dental terminology

CPR Certified/ AHA

Charting

Consultations

Multitasking Skills

Customer Service Skills

Filing

Venipuncture & Capillary Draws

Verify Insurances

35 wpm

Communications

Punctual

Dependable

Take initiative in new situations

Work well under pressure

Experience

Cedar North Dental Nov. 2019-Oct. 2021 Fresno, CA

Receptionist

Scheduled patients for efficient use of doctor and staff, answered and responded to telephone calls, checked in patients according to office protocol, verified and updated patient information and insurance, managed recalls and inactivated patient system, checked patient quick-fill list to fill in cancellations and no-show appointment times, collected payments from patients at the time of treatment, prepared financial treatment plans and presented plan options to patients at end of their appointment. Experienced in Eaglesoft.

Omni Family Health April 2018-Oct. 2019 Fresno, CA Call Center Representative

Provided quality and excellent customer service on a daily basis, scheduled medical and dental appointments, registered all patients per registration protocol, operated multiple phone lines, updated patient demographics and insurances, confirmed appointments, prescription refill requests and distributed messages to providers and staff as needed. Experienced in Nexgen. References Available Upon Request

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