Pharmacy Technician Scrum Master
Resume:
OLUROTIMI GOYEA
SKILLS
• Microsoft Exchange
• Project Management
• Customer interaction
• Development team trainings
• Risk identification
Scrum Metrics: Velocity, Burndown
chart
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• Active Directory
• Network Support
• LAN
• Microsoft Windows Server
• Additional Information
• TECHNICAL SKILLS:
Microsoft Word, Excel, PowerPoint,
Microsoft Outlook, Java, Phyton, Jira,
Azure DevOps, Rally, Mural, Teams,
C++, Windows, Mac and general use of
computers.
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CERTIFICATIONS
• Scaled Agile Framework SSM
A Certified SAFe Scrum Master with 5 years of experience and a proven track record of helping teams deliver incremental Values per Iteration with little to no impediments. Experience in applying a wide variety of well- documented patterns and techniques for filling in the intentional gaps left in the Scrum approach. Gained expertise with understanding team formation, building agile teams, and leading team to become self- managing and self-organizing. Adept with the knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Known as a superb communicator who builds productive stakeholder relationships while leading diverse teams to exceed all performance expectations. WORK HISTORY
October 2018 - Current
Scrum Master Mount Sinai Hospital, New York, NY
Led sprint reviews and planning meetings to promote full team engagement.
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Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
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Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
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• Coach team to understand the Scrum framework and practices Guide the team through execution of the Scrum practices to deliver outcomes prioritized by the Scrum Product Owner
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• Help ensure that goals and scope are clear for the team
• Identify tools for Product Backlog (product requirements) management
• Support the team's efforts to create high value product
• Remove impediments that hinder project progress
Facilitate the Scrum Events (Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective)
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• Promote continuous communication
• Monitor and help improve team dynamics
• Motivate and act as the glue that holds the team together
• Manage external interference to secure team effectiveness
• Share accountability for project success with the team Facilitated the reduction of stories being carried over from sprint to sprint.
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• Act as a request buffer for a team that has a lot of dependencies Prep team prior to PI planning and also facilitates some PI planning events like Inspect & Adapt, and PI problem-solving workshop meetings
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Make sure the team builds a plan they can commit to during PI Planning
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CONTACT
Phillipsburg, NJ 08865
adxy8i@r.postjobfree.com
August 2013 - October 2018
Analyst Epic, Mount Sinai Hospital, New York, NY
August 2007 - January 2013
Certified Pharmacy Technician Mount Sinai Hospital June 2005 - August 2007
Certified Pharmacy Technician CVS Pharmacy, Brooklyn, NY March 2002 - January 2005
Shift Supervisor CVS Pharmacy, Brooklyn, NY
• Responsible for on-call support coverage
Worked closely with a variety of multi-disciplined team to facilitate the development of integrated workflows and define processed that cross applications and functional
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Responsible for system build, workflow analysis, conducting system testing and conversion data validation
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Served as a primary contact to troubleshoot end-user system and requests to provide appropriate system solution in a timely manner to ensure a consistent and efficient workflow
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Reviewed and analyzed the effectiveness of the systems and develop strategies to improve both functionality of the software and user end satisfaction.
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Communicated and explained business requirements to team members to understand and implement functional demands.
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Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
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Analyzed existing systems and databases and recommended enhancements to solve business needs
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• Work with pharmacist to process medication orders using Epic software
• Look up patient profile using epic software
• Process and deliver patient medications on time
• Order and keep track of medication.
Used company's computer system to input prescription information correctly
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• Took prescription order by phone, fax, internet
Assisted customers with health insurance issues by calling their insurance company
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Work hand in hand with the pharmacist to ensure the best service to customers
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• Ensure full stock on medications always
• Assisted in-house customers place refills
• Kept daily records of prescriptions by filing in proper cabinet Ensuring clean and friendly working atmosphere for customers and co- workers
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• Good team player and worked in a fast-paced environment
• Advised customer on certain issues
• Getting medication ready at promised time
Ensuring that medications are delivered to the less privileged ones and the senior citizens
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• Very strong customers service skills
Input and output data for incoming and outgoing merchandise and stock
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Used company's data systems for recording, tracking, and retrieving online orders
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Prepared daily shift report and inventory opening and closing reports for the account
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Knowledge of intranet, Microsoft Outlook, and internal information exchange
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Strong customers service skills, writing skills, and good clientele rapport
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• Placed inventory orders for stock
• Good team player and worked in a fast-paced environment
• Sold pharmaceutical and other household items
• Operated cashing machines and entered data in our sales system
• Kept daily records of incoming and outgoing merchandise Assisted in-house customers and phone callers to find merchandise in our shop or in our system
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Tracked down and retrieved sales request from our system, made tags and tickets, collect requested items, parceled items and called for delivery
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• Took customers' orders on phone and from e-mail
EDUCATION
B.S computer science
Brooklyn college, Brooklyn, NY
A. S science
Borough of Manhattan Community College, New York, NY High School Diploma
Tifedayo International High School, Lagos
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