Customer Service Mortgage Loan

BONNIE NELSON

Queensbury, NY *****,

518-***-**** (Please Leave Message)

adxy57@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, detail-oriented and very reliable person in which Management can go to and know it will get done. System Analyst skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Willing to take on any task to support team and help business succeed. Offers strong Technical, Troubleshooting, CS6 and UTC, Adobe and Scripting abilities. SKILLS

• Customer experience control • Technical skills • Resource Management • Page Building • Pagination

• Troubleshooting and diagnostics • Team work • Attention to detail • CSR Key Account • AppleScripting

• Adobe • CS6 • Universal Type Server • Fontlab • Chrome/Google • Works Well With Others and Even Better Independently • Learns well doing the job vs. reading material EXPERIENCE

System Analyst February 1997 - Current

Gracenote, A Nielsen Company Queensbury, NY, United States

• Improved workflows through deployment of new systems and components.

• Helped improve system performance by reviewing current processes and recommending improvements.

• Scheduled updates for system equipment and devices with minimal downtime.

• 30+ years in the TV Listings business

Other Positions held: CSR for a Key Account, Tech, Sales Support Manager, System Operator, Applescripts, backup for PageBuilder, Pagination.

• Always willing to take on any project, troubleshoot any problem to completion.

• Tested, maintained and monitored MacOS Turbomacs/production running

• Tested scripts thru any MacOS production mac that either had to be Rebuilt or Updated. Program Researcher April 1987 - February 1997

TMS Queensbury, NY, United States

• Program Researcher

• Schedule Editor

• Transmissions/GenDesk

• Technical Analyst

• EPG

Mortgage Loan Processor January 1985 - November 1987 Maine Mortgage and Trust York, ME, United States

• Verified application compliance with bank, regulatory and investor guidelines.

• Kept underwriters and loan supervisors informed of deficiencies in applications.

• Prepared mortgage loan files, reviewed applications and identified missing data. Customer Service Dispatcher January 1983 - April 1985 R.G. Landry's Office Machines Glens Falls, NY, United States

• Communicated with drivers to provide assignments or exchange information. Relayed work orders, messages and information to or from work crews, supervisors and field inspectors, using telephones or two-way radios.

EDUCATION

High School - Regents Diploma/Boces Program for Shorthand Graduating Year - 1984 Glens Falls High School, Glens Falls, NY

Contact this candidate