Akio Burke

** ******** **. ***#*

240-***-****

adxxs1@r.postjobfree.com

OBJECTIVE:

Customer service professional with a diverse background in clerical, data entry, account and system maintenance. Seeking to provide exceptional service and communication skills for an organization that will allow me to resolve, enhance, and transform my knowledge, skills and abilities.

EDUCATION:

College of Southern Maryland August 2013- June 2014

Morgan State University, Maryland August 2017

PROFESSIONAL EXPERIENCE:

Hamilton Relay Service – Customer Service Representative (June 2017- September 2022)

● Handles multiple telephone lines with high call volumes

● Fax, mail and file correspondence promptly

● Speaks clearly to incoming callers

● Relaying calls for the deaf and hard of hearing

● Fast pace data entry that accurately relays messages at a high speed entering each call into the system with proper grammar and punctuation, using great attention to detail.

● Place service tickets for system technical difficulties

● Typing speed of 55 - 60 wpm with a high accuracy rate

● Manage timecard

Clark Construction - Laborer (June 2014- July 2017)

● Prioritization of assigned responsibilities are completed in an efficient manner.

● Transport equipment, tools, and materials to the work site.

● Collaborate with project managers and site supervisors to understand daily responsibilities.

● Clear out and prepare the work site for construction.

● Use heavy equipment to Demolish existing structures.

● Assemble and install products and components.

● Lift 50+ pounds

Chic-fil-a Team Member - (June 2012- Aug 2013)

● Speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers in a positive manner.

● Works with management to conduct peer interviews

● Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures.

● Maintains a solid knowledge of products and services available in the unit.

● Cleans and stocks work area.

● Assists in locating, reconciling, and verifying the accuracy of transactions and operating equipment with peripheral electronic data processing.

Amazon Delivery Driver-(October 2022- Jan 2023)

• Safely drive and operate your delivery vehicle at all times.

• Use hand held device for routing information, customer delivery information

• Navigate a variety of routes throughout delivery area

• Driving and working in varying weather conditions. Load and unload packages to be delivered

• Deliver packages and smiles to our customers

• Lift packages up to 50 lbs +

• Able to get in and out of van and walk up and down stairs through your shift

Bucees Warehouse Stocker

Replenish shelf and floor inventories to full conditions daily

Execute inventory product rotation

Receive product in accordance with company delivery protocol

Performing other duties as required and/or assigned

TECHNICAL SKILLS AND ABILITIES:

-Professional telephone etiquette, superior customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint, Paint, Movie Maker, Windows Media Player, Internet Explorer, and Adobe Professional.

-Critical thinking and problem solving, Teamwork and collaboration, Professionalism and strong work ethic, Oral and written communications skills, Leadership, Detailed oriented and prioritization skills, friendly and positive attitude, professional phone etiquette and researching skills

- Operating and handling heavy machinery, using Leadership and Risk management, time management, Math management, trainable, ability to train and follow safety protocols.

-Forklift Certified

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