Catherine Day

*** * *** *** *** Manuel Az ***** 520-***-****

EDUCATION:

Masters Health Administration Ohio University

Pending

Bachelor Health Science Grand Canyon University 08/2021

AAS – Health Information Technology Pima Community College

06/2017

Medical Coding Certificate Pima Community College

06/2017

SKILLS:

●ICD Coding 10

●CPT Coding

●Claims Processing

●Insurance Terminology, Abbreviations, & Symbols

●Medical Terminology

●Uniform Hospital Discharge Data Set (UHDDS)

●Diagnostic-Related Group (DRG) Guidelines & Regulations

●HIPAA Regulations

●MS Office – Excel, Word, PPT

●HCCPS (Blood/Supply Codes)

●EPIC

●Rev Springs /Obsidian

●Hyland

●Patient Insurance refunds

●Kronos

●On Base

●Google (Email, Search, Sheets, Doc, Calendar, Drive)

●Customer Service

●Billing

●Primary & Secondary Insurance

●Web PT

●Next GEN

●Budgeting

●Forecasting

●Inventory Control (Audit, Ordering, Reconciliation)

●Multi-Line Phone Systems

●Genesys

●Cerner and Athena

EMPLOYMENT:

CHS Shared Services/Northwest Healthcare 09/2018 to 9/2022

Physician Scheduler

●Scheduling for 75 clinics with over 200 providers in multiple states

●Handling a fast-paced work environment – handling income and outbound calls

●Provide excellent Customer Care

●Insurance verification of primary and secondary insurance

●Update patient demographics

●Follow strict HIPPA Guidelines

●Transfer and route patient cases/verify Medications/ triage calls.

●Schedule specialty appointments/ General Physician appointments/referrals

●Critical thinking skills

Simmons Physical Therapy Tucson, AZ 07/2018 to 11/2019

Medical Receptionist (Volunteer):

●Worked in electronic medical records system Web PT

●Reviewed initial patient intake forms, scan forms, conducted insurance verification and co-pay amounts.

●Accepted payment (cash/credit), answered phones, called patients, checked Medicare benefits, and obtained approval for services.

●Opened office, sent patient data to doctors for referral/payment, followed HIPPA regulations.

●Answered phones, provided front desk customer service support.

Green Things Nursery Tucson, AZ 02/2012 to 02/2021

Teacher: (part time)

●Ordered supplies, served as company buyer of plants for resale to customers.

●Organized advertising promotions increasing overall sales.

●Provided strong customer services, answered customer questions, made purchase recommendations.

●Taught classes to customers on planting, growing, and maintenance of horticulture.

HIM Technologist Intern: 07/2017

●Worked in the HIM department providing data entry into Next GEN electronic management system.

●Ran front desk, conducted patient check-in, answered phones, filed copies, scanned patient data, and filed medical records, reviewed old files for deletion, updated new files into electronic management record system.

●Answered phones, directed patients to correct department, provided strong customer service.

Pima Community College Tucson, AZ 05/2015 to 06/2017

HIM Student:

●Received Associates in Applied Science Health Information Technology with a minor in Medical Coding

●Trained in billing and coding using ICD 10 codes (medical procedures, diagnosis codes), CPT (current procedure codes), HCCPS (blood/supply codes), and codes applications and evaluations.

●Read diagnosis and coded cases; researched codes/ medical necessity, chief complaints, and systems.

●Applied applicable codes for billing and medical necessity procedures approval.

●Interpreted International Classification Diseases (ICD), Clinical Modification (CM), and Procedural Coding System (PCS) guidelines relative to application of inpatient and outpatient diagnostic and procedural codes.

●Understand the principles of health insurance and medical billing, health insurance contracts, claims process, insurance terminology, abbreviations, and symbols.

●Conducted diagnostic and procedural coding (with emphasis on medical terminology, anatomy, and physiology), client eligibility and reimbursement processes, health care statistics, and supervision and management.

●Trained in pharmacology, pharmacokinetics, dosage calculations, and pharmacology as applied to disease and conditions distinct to each body system.

University of Arizona Tucson, AZ 08/2006 to 05/2011

Supervisor:

●Supervised the daily operation and maintenance of the food unit to ensure the quality production.

●Supervised 18 employees: responsible for all hiring, training, and scheduling of employees.

●Conducted weekly inventory and weekly forecast of sales.

●Utilized Kronos time entry system and Food PRO database for inventory/ordering.

●Set up and monitored annual budget and annual purchase order contracts.

●Received bills, audited for accuracy, sent bills for payment.

●Responsible for cash drawers, deposits, and collecting payment (cash, credit, check)

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