DHARINI PATEL
SR. BUSINESS ANALYST
Phone: 416-***-**** Toronto, Ontario Email: adxxln@r.postjobfree.com SUMMARY OF QUALIFICATIONS AND SKILLS
§ An innovative self-driven professional who can solve problems using their creativity, critical thinking, and analytical skills.
§ A subject matter expert with more than 5 years' expertise in business analysis across a range of industries, including Retail, Banking, Telecom, and Insurance.
§ Demonstrated expertise in the Software Development Life Cycle (SDLC) implementation of the Waterfall and Agile approaches.
§ Proficient in recognizing business requirements, functional requirements, and system requirements, as well as conducting gap analysis and developing test cases.
§ Exhibits proficient abilities in written communication and documentation.
§ Assists in vendor-related Request for Information (RFI) or Request for Proposal (RFP) processes, as needed.
§ Hosted and led Joint Application Development (JAD) sessions, daily Scrum meetings, weekly status meetings, and bug triage sessions.
§ Assisted software teams on Agile methodology projects, collaborating with Product Owners and Scrum master’s to break down tasks, conduct strategic analyses, and overcome obstacles.
§ Engages with project stakeholders in the validation of their requirements and analysis models through methods like reviews and walkthroughs.
§ Proven expertise in producing Flow charts, UML diagrams, including Swim lanes, Use Cases, and Activity Diagrams.
§ Highly experienced in utilizing issue tracking software like JIRA.
§ Has experience with a variety of management tools, including Confluence and SharePoint.
§ Developed and maintained strategic business process modelling, Requirement Traceability Matrix (RTM), and superior management traits.
§ Vast experience creating Business Context Diagrams (BCDs) to assess the extent of an investment, considering the influence of the business process and important system stakeholders.
§ Effectively used SQL to manage huge data volumes and financial databases.
§ Closely collaborate with internal teams and external vendors to translate business objectives.
§ Possesses expertise in integrating internal and external applications, thoroughly researching dependencies, and collaborating with solution architects and developers to formulate system design plans.
§ Prepared and provided ad-hoc reports and dashboards by utilizing Business Intelligence Tools.
§ Has substantial experience in carrying out profit and risk analysis, as well as conducting risk management, conflict management, and budget management.
§ Delivers expert consulting, analytical, and technical support while demonstrating exceptional proficiency in time management.
§ Contributes actively to the development of the seed funding request by ensuring clear articulation of project scope, benefits, and identification of risks.
§ Took delight in engaging stakeholders by utilising excellent interpersonal communication abilities.
§ Quick learner with the ability to function effectively under pressure.
§ Demonstrated adaptability and flexibility to work on significant projects with short deadlines.
§ Exhibited compelling interpersonal, analytical, and problem-solving skills.
§ Showcased competency in prioritizing and validating requirements through customer or client communication and a high level of attention to detail.
§ Proven excellent written and verbal communication skills to aid effective decision-making.
§ Strong Proficiency using Microsoft Office products, including MS Word, MS PowerPoint, MS Excel, MS Teams, etc. 2
WORK EXPERIENCE
SR. BUSINESS ANALYST MAY 2022 – PRESENT
TD Bank, Toronto, ON
§ Assisted the product owner and Scrum master in facilitating and conducting daily Scrum meetings, sprint reviews, sprint retrospectives, and monitoring action items for process improvement.
§ Successfully facilitated and led Release Planning, Sprint Planning, daily scrum, Backlog refinement, and Retrospective meetings.
§ Supported the development teams in breaking down complex user stories into smaller user stories following the INVEST approach.
§ Created strong acceptance criteria to ensure accurate and compliant testing of user stories, resulting in their acceptance and verification without disputes.
§ Proficiently managed and maintained issues (Epics, Stories, and Tasks) using the JIRA platform.
§ Collaborated with business owners and the development team to develop Project Impact and Process Control Plan documentation.
§ Participated in estimation meetings with the development team to provide high-level estimates (Story Points) for items in the product backlog.
§ Assisted in developing key functional requirements, including creating use cases and process flow diagrams.
§ Analyzed cost-effective solutions for process changes and change management issues, providing recommendations to the Salesforce team.
§ Utilized SQL query and Microsoft tools to analyze complex data and recommend solutions to enhance customer relationships and retention rate.
§ Assisted multiple Agile Scrum teams and a Kanban team in converting business requirements into user stories.
§ Maintained and documented Epics and user stories in Jira, creating BPMNs and use cases to improve understanding.
§ Assisted in estimation strategy and prioritization techniques during Backlog refinement and Sprint planning events.
§ Provided training to team members on Agile processes and artifacts and facilitated Sprint events.
§ Supported the product owner in generating Burnup-Burndown charts and calculating the team's velocity for daily progress reports.
§ Demonstrated practical knowledge and understanding of technologies such as UML, data mapping, and real-time APIs.
§ Developed and refined Project Backlog Stories in collaboration with business stakeholders and technology partners. BUSINESS SYSTEM ANALYST OCT 2020– APR 2022
Hudson’s Bay, Toronto, ON
§ Utilized the RACI matrix to identify key stakeholders and determine their level of involvement in the project.
§ Conducted elicitation sessions to gather stakeholder requirements in the form of use cases and user stories.
§ Captured stakeholder perspectives to develop detailed business analysis models.
§ Facilitated workshops with operational stakeholders to identify gaps, root causes, and cross-functional dependencies.
§ Conducted gap analysis to identify areas for improvement and suggested enhancements to optimize the user experience.
§ Collaborated with business owners to understand competitive prospects and industry trends.
§ Acted as a Product Owner by refining the product backlog into user stories on JIRA.
§ Facilitated Scrum ceremonies and provided guidance to the Product Owner and Development Team in the absence of the Scrum Master.
§ Improved team performance by grooming and prioritizing user stories during Product Backlog Refinement sessions.
§ Prepared and documented workflow processes using web-based collaborative platforms such as Google Docs, SharePoint, and Confluence.
§ Facilitated daily Scrum meetings to review deliverables and address impediments, thereby enhancing the team's productivity.
§ Successfully conducted Bi-weekly Sprint Planning and Sprint Review meetings with the Scrum Team.
§ Developed various scenarios (Happy Path, Alternate Path, Exception Path) to ensure a better user experience of the product features.
§ Supported Quality Assurance efforts by assisting in unit testing, production deployment, and documenting use cases and test plan scenarios.
§ Logged defects and enhancements in JIRA based on business planning, rules, and specifications. 3
§ Conducted Smoke and Sanity testing on the UI to verify stability and expected behavior.
§ Documented and maintained Traceability Matrix and Decision Logs.
§ Monitored post-implementation issues and prioritized bug resolution for release management, contributing to continuous improvement.
§ Implemented approved change initiatives and documented Process Change Requests (PCRs) to improve team productivity.
§ Proficient in creating interactive dashboards and visualizing data using tools like Power BI or Tableau.
§ Possesses knowledge and familiarity in the areas of HTML, XML, SOAP, and REST APIs.
§ Created process flow diagrams and wireframes using tools like Visio, Draw.io, and Lucid chart. BUSINESS ANALYST JUN 2019 – SEP 2020
TELUS, Toronto, ON
§ Implemented various business analysis strategies and techniques to gather relevant data for supporting business objectives.
§ Effectively engaged in collaborative efforts with internal and external stakeholders to execute project strategic initiatives.
§ Utilized accurate estimation techniques to ensure the completeness of technical requirements and consistently maintained estimate accuracy.
§ Engaged with key stakeholders to focus on project guidelines and expectations, using appropriate elicitation techniques to capture stakeholder and business requirements.
§ Assisted with Business Architecture by providing technical information for system development and modifications and helped develop business specifications to support these changes.
§ Coordinated projects by communicating assertively with Development Leads to identify areas of opportunity, best practices, strategic initiatives, and areas for improvement.
§ Developed cross-functional relationships and provided post-implementation support by working directly with product owners and stakeholders to gather feedback on customer satisfaction, address post-launch technical issues, and handle change management requests.
§ Created use cases, specifications, and diagrams to provide guidance to development and QA teams.
§ Organized and led meetings to discuss strategies, work processes, and designs to facilitate decision-making.
§ Assisted the QA team in user acceptance testing activities (UAT), focusing on identifying test problems, recording system issues or defects, and proposing suggestions for system enhancements.
§ Supported other business operations by performing data analysis, analyzing, and documenting business processes, and preparing flowcharts and workflows.
§ Assisted the project management and business development teams in project evaluation and collaboration to ensure successful project implementation.
BUSINESS ANALYST MAR 2018 – MAY 2019
Sunlife Insurance, Toronto, ON
§ Collaborated effectively with key stakeholders to gather requirements and conduct analysis through Joint Application Development (JAD) sessions, workshops, and focus groups.
§ Prepared agendas and officially recorded detailed meeting minutes, including discussions, action items, and next steps.
§ Demonstrated negotiation skills with clients, staff, and external vendors.
§ Successfully managed risk mitigation by identifying, escalating, and resolving issues across multiple delivery groups.
§ Elicited, captured, and documented business requirements using structured methodologies and tools.
§ Supported the analysis of key questions arising from requirements examination to ensure project cohesion.
§ Facilitated requirement gathering sessions, regular checkpoint meetings, and status meetings with diverse stakeholders, ensuring timely communication of relevant information to the project manager and the entire team.
§ Proficient in modeling process workflows using UML diagrams such as business use cases, system use cases, activity diagrams, class diagrams, and state chart diagrams.
§ Conducted review sessions with the project team and business users as needed to track and verify bugs.
§ Evaluated, summarized, and prepared miscellaneous reports and background documents as required. 4
§ Effectively addressed inquiries from internal and external stakeholders while maintaining confidentiality and confidentiality.
EDUCATION
ACADEMIC:
§ Post-Graduate Diploma in Cloud Computing for Big data, Lambton College, Canada
§ Bachelor of Engineer in Information Technology, Gujarat Technical University, India CERTIFICATIONS:
§ IIBA Entry Certificate in Business Analysis (ECBA)
§ IIBA Certification of competency in Business Analysis (CCBA)