Customer Service Agent
Resume:
KB Kim Blair
701-***-**** E: adxx53@r.postjobfree.com
**** ******** ****, ********, ** 58504
PROFESSIONAL
SUMMARY
Results-oriented Customer Service Agent who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Patient and empathetic Sales Agent with background in conflict resolution and customer care. Excelling at customer satisfaction and retention. Pre and post-sales support. Flexible and hardworking.
SKILLS Very Strong Empathetic Skills
Excellent work ethic
POS Systems
Customer-oriented
Credit card processing
Motivated team player
Consistently meets sales goals
Positive and friendly
WORK HISTORY SALES AGENT 04/2018 to CURRENT
Uhaul Bismarck, ND
Make reservations for Customers. Review their orders. File complaints when needed. Help answer general questions about the Ubox, ( I work in the Ubox Department) call other centers for customers to get more information. Cancel orders, set up delivery and moving help. I'm very empathetic to my customers needs.
CUSTOMER SERVICE AGENT 02/2018 to 04/2018
Sykes- Intuit Tax Bismarck, ND
Worked from home online doing Taxes for customers. Gave them information about forms and files. Helped them fill out their paperwork and file their taxes. Responded to customer requests via telephone and email. It was a temp job until Tax season was over.
CNA- HOME HEALTH CARE 06/2016 to 11/2017
Northland Pace Senior Care Services Bismarck, ND CPR Certified, CNA License, Assisted with bathing and dressing of patients - served meals. Assisted in moving and lifting patients. Assisted residents with activities of daily living - made beds, and changed linens - monitored and recorded vital signs, height, weight, blood pressure, temperature, pulse, and respiration. Highly Organized.
CNA- NURSING HOME 04/2011 to 05/2016
St. Gabriel's Community Bismarck, ND
EDUCATION Associate of Science Medical Transcription 2005 Rasmussen College, Bismarck, ND
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