Kayla Pendleton
Nashville, TN *****
adxwub@r.postjobfree.com
• Seeking opportunity and growth in customer service.
• Seeking opportunity for development in call center Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist and Administrative Assistant
Belle Forest Animal Hospital - Nashville, TN
August 2019 to Present
• Front desk and medical office
• Welcomed customers and patients
• Assisted in signing in/out customers and patients
• Date entry
• Customer service
• Cash handling
• Money management
• Scheduling appointments
• Maintaining up keeping of front lobby
• Making phones calls to recruit new clients
Customer Focus & Orientation
August 2019 to January 2020
Highly Proficient
August 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ ac14af751ead516e2db81be0e4d28cebeed53dc074545cb7
Verbal Communication -- Highly Proficient
January 2020 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share_assignment/gqjhciltw03f1-vr Personality: Hard-Working -- Highly Proficient
Customer Focus & Orientation
August 2019 to August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/1e42a466d9f5f486b42399d4c06f991beed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Claims Adjuster
First Acceptance Insurance - Nashville, TN
October 2015 to May 2018
• Assist customers with resolving their claims quickly and efficiently.
• Problem solving.
• Cash handling.
• Answering phone calls to quickly answer all questions for customers.
• Team building.
• Input data and handled Microsoft word
• Negotiating settlements.
• Total loss
• Moving vehicles to copart
• Reviewing small medical claims and negotiating.
• Reviewing estimates and determining liability.
• Actively taking statements and assessing damages. Supervisor
Toys R Us - Nashville, TN
December 2008 to November 2015
• Managed a team of employees to run business
• Supervised all operations in the store.
• Assisting customers with finding products that support their needs
• Data entry and cash handling
Education
Diploma
Hillwood High School - Nashville, TN
2004 to 2008
Skills
• Problem solving
• Phone etiquette
• Date entry
• Customer service
• Cash handling
• Team building
• Receptionist
• Management
• Time Management
• Inventory
• Microsoft Office
• Filing
• Call Center Management
• Call Center