VERONICA

MICK

adxvwg@r.postjobfree.com

740-***-****

Proctorville, OH 45669

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

PROFESSIONAL SUMMARY

St. Mary's Home Health - Business Manager

Proctorville, OH • 01/2022 - 05/2023

STAR Community Justice Center - HR Specialist

Franklin Furnace, OH • 10/2021 - 01/2022

WORK HISTORY

Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.

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• Managed clinical schedules

• Intake

• Performed all payroll functions

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Communicated with staff, patients and healthcare providers to encourage highest quality of service.

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• Prepared daily, weekly and monthly reports

• DSO billing

• Overseen all daily operations for all non clinical team members Communicated with customers and vendors positively with particular attention to problem resolution.

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• Assisted in recruiting, hiring and training of team members. Trained new employees on proper protocols and customer service standards.

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Reviewed and screened applicant resumes to identify qualified candidates.

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• Oversaw and managed hiring process and assisted human resources. Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

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Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

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Performed timely project management within budget constraints for issues regarding executive leadership.

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• Handled all payroll responsibilities

SKILLS

• Public Outreach

Inventory Tracking and

Management

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Workforce Management System

Software

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• Operational Leadership

• Data Collection

• Leadership

• Business Administration

Verbal and Written

Communication

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• Employee Motivation

• Accounts Payable and Receivable

• Staff Training

Payroll Administration and

Timekeeping

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Marshall University

Huntington, WV

No Degree: Accounting

Dawson- Bryant

Coal Grove, OH • 1994

High School Diploma

EDUCATION

H.T. Hackney - Business Office Manager

Milton, WV • 10/2017 - 01/2019

McSweeney's - HR/Payroll Manager

South Point, OH • 08/2008 - 10/2017

Ohio River Bank - Head Teller

Ironton, OH • 06/1997 - 10/2009

Delivered consultative services and recruited qualified and diversified candidates for employment.

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Maximized cash flow through optimal billing and collection processes.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Utilized company's accounting systems to review reports and prepare assessments.

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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

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• Completed Weekly payroll for 150 employees.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

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Delegated tasks to administrative support staff to organize and improve office efficiency.

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Supervised 7 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

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Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.

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Reviewed time records for 250 employees to verify accuracy of information.

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• Processed payroll garnishments such as tax liens and child support.

• Calculated deductions and processed payroll for employees. Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.

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• Handled insurance

• Manually entered time

Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.

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Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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Replenished ATM funds in empty canisters prior to validation process.

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Mentored newly hired team members on appropriate responses to patron questions.

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Answered inquiries regarding checking and savings accounts and other related products.

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Provided customers with appropriate literature on banking products and services.

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Created teller schedule to keep weekly and weekend shifts properly staffed.

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• Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions.

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• Executed wire transfers, stop payments and account transfers.

• Calculated fees due, interest and change for customer transactions.

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