Nour Wahdan

**** ********* ** *****

Tinley Park, IL 60477

Summary

Over three years as a customer service representative

Responsible for organizing and maintaining customer records and invoices

Excellent communication skills with customers and co-workers

Hard worker who is eager to learn and can quickly adapt to a different environment

Quick learner to any new computer software

Excellent communication skills

Experience

Value City Furniture July 2007-present

Enter and update customer files in computer data base

Experience with counting large amounts of cash

Responsible for opening and closing cash drawers

Schedule service appointment over phone or in person

Updating customer files

Assist customers through credit application and negotiate a payment plan

Route all incoming and outgoing phone calls

Train new office associates on internal computer system and procedures

Mediate between different departments such as sales, management,

and warehouse to assist customers

TCF Bank January 2007-July 2007

Cash handling experience; responsible for cash drawer of five thousand

Tracked and updated customer invoices

Provide excellent customer service

Education

Robert Morris University September 2008-Decemer 2009

Orland Park, IL

Associates of Applied Science Degree

Computer Skills

Microsoft Word, Excel, Outlook

Adobe Photoshop

Knowledge of Macintosh Computer System

AS400