DARLENE CARTER

*** ******* ******* **.

Essex, Md 21221

443-***-****

adxubq@r.postjobfree.com:adxubq@r.postjobfree.com

Professional Skills: Microsoft XP, Microsoft Word, Office Procedures, Telephone Skills, Customer Service Skills, FDCPA Knowledge, and Management Skills, Team Management, Payroll, Inventory, Record Keeping, Cashier,

Education: High School Graduate, Essex Community College, and Early Childhood Development

Employment Skills:

Developed ability to work in fast paced environments

Maintained excellent customer relations and excellent rapport

Ability to follow instructions well and make decisions without supervision

Team player and works well with others

Ability to multi task and the ability to a resolution on first call

08/2018 – 05/2019 Uhaul

Customer Service Representative- Answered inbound calls from customers to schedule a location and pick-up date and time for equipment rentals. Took credit card payments. Called and scheduled customers for drop-off locations. Assisted customers with any issues or concerns. Assisted dealers with transferring equipment to their location or removing equipment from locations and placing at another.

7/13 - 11/16 Tykel’s Southern Food Carryout

Business Owner/ Manager- Managed employees in a fasted paced, productive carryout. Organized and assisted in preparation of food, assisted in labeling food according to Health Dept. regulations, assisted in serving prepared food. Welcomed customers, took orders and payment, have knowledge of credit card payment systems, and bank deposits.

11/12 – 4/13 Korak Health Source

Customer service- answer inbound calls from providers requesting claim status and benefits from health insurance members, look up claim status to see if claim paid when the claim paid and the amount of the claim and if claim was denied research and inform the provider why the claim denied and send to the proper department for review, look up eligibility and effective dates, advised provider what benefits they request, deductibles. Out of pocket amount office visit, what their insurance covers for the service member need from provider.

08/10 – 7/12 CUSTOM DIRECT LLC.

Customer service/sales- answer inbound calls from customer and new customer ordering personal checks or business checks. Input customer information in the systems for new customer up sell boxes of check or other products offered take credit card payment send information for checks to be printed thru the computer system, reorder checks for customers take payment, answer status calls track checks ordered thru ups, handle invoices sent thru collections.

04/07-07-10 RM FOSTER & ASSOCIATES

Supervisor- supervised 10 employees on collections of unsecured credit cards, negotiated accounts for settlements and payment arrangements, approved settlements, assist collector’s on irate and difficult calls, monitored collector’s on a daily basis to ensure compliance of FDCPA and company policies and procedures

9/05-03/07 KB Merrill & Associates

Collector 09/05-01/06 Collected on credit cards, vehicle loans, answered inbound calls, settled accounts, setup payment arrangement, took credit card payments, check by phone, and gave money gram instructions.

Supervisor 01/06-03/07 Supervised 20 employees, held end of the month meetings, handled complaint calls, submitted employee time, handled disciplinary actions up to termination, coached and developed collectors, held daily contest, attended meetings with management once a week or when needed, held interviews for future employment of collectors, hired collectors, assist in training new employee's conducted talk-offs, monitored collectors, scheduled breaks and lunches, approve time.

05/04-9/05 Anchor Receivable Management Collector-Collected on credit card for Washington Mutual, settled accounts, setup payment arrangements, answered in bound calls, took credit card payments and check by phone.

03/02-04/04 Spectera Customer Service-Answered inbound calls from provider seeking authorization for eye exams and eye wear, input new members including family members into system, set up appointments for exams, gave direction for eye doctors in customer's area.

7/01-7/02 Diamond Resources-Vice President Handled paperwork for company, deposited payments into business accounts, remit to client monthly, and also handled any calls pertaining to our business.

1998-2001 NCO Financial

Collector- 9/98-7/99 Collected on student loans for Pennsylvania Higher Education, set up payment arrangements, skip trace to find debtor, collected on Verizon phone services, screened customers and took applications for consolidation of student loans, and answered inbound calls.

8/99-6/01 Supervisor Supervised 30-35 employee's, assisted by two team leaders, meetings held daily with collectors and team leads, handled complaint calls, interviewed potential collectors, distributed new business when needed, coached and developed collectors, implemented daily, weekly and monthly contest for motivation, acknowledged efforts and jobs well done, and last but not least handled disciplinary actions up to terminations.

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