ZAM NAKANDI MUGERWA adxu79@r.postjobfree.com +1-202-***-****

KEY TRAITS

I am a diligent and results-oriented individual with a wide spectrum of skills. I have seven years in Banking, Finance and hands on Management experience. I have well developed analytic skills; effective communication skills, excellent negotiation skills acquired over the 7 years of doing business in the Banking industry, including effective problem solving skills. I am an excellent team player who appreciates “unity in diversity” having led as well as been a member of various teams. The following is a summary of my professional strengths:

A comprehensive understanding of the banking system, regulations and controls; and the ability to interpret and apply them, to manage my portfolio;

Ability to work under pressure, meeting deadlines in a fast paced work environment

Strong and proven analytical skills;

Resourceful, creative and very flexible;

Experienced in working in cashiering and teller operations.

Ability to prepare and deliver written and oral reports;

Strong leadership qualities, including team motivation, planning/organizing work and setting priorities;

Good training, coaching and tutoring skills in a formal and informal setting for employees under my supervision;

Proficient in Computer Knowledge.

PROFESSIONAL EXPERIENCE:

Operations Manager ; Prime Forex Bureau Ltd (2013- May, 2023)

.

Supervise the Buying and selling of Foreign exchange.

Financial reporting to central Bank.

Prepare monthly reports for both incomes and expenditures.

Supervise the daily remittances.

Branch Operations Manager: Equity Bank (U) Ltd.(2009- to date)

Supervise the Branch’s daily operations, this includes the tellers, customer service and back office transactions.

As the Accountable Officer, I am responsible for planning, developing, and implementing a full range of banking activities at the Branch.

Do Branch Reconciliations and submit reports to head Office.

Manage the ATM machine in performing daily reconciliations, cash count and oversee to its smooth operation with minimum down time.

Dealing with customers on a daily basis responding to queries, opening accounts and managing their accounts, maintaining a log of customer complaints and resolutions.

Mentor and train employees under my charge passing on to them skills required to do their job properly.

Manage Western Union transactions at a branch level.

Ensure that snap checks are carried out in all areas.

Branch Coordinator/Supervisor: Barclays Bank, Mukono Branch (2006-2009):

Overall Management/Supervision of Barclays Bank Mukono Branch operations.

As the Accountable Officer, I am responsible for planning, developing, and implementing a full range of banking activities at the Branch.

Do Branch Reconciliations and submit reports to head Office.

Manage the ATM machine in performing daily reconciliations, cash count and oversee to its smooth operation with minimum down time.

Dealing with customers on a daily basis responding to queries, opening accounts and managing their accounts, maintaining a log of customer complaints and resolutions.

Mentor and train employees under my charge passing on to them skills required to do their job properly.

Manage Western Union transactions at a branch level.

As a one stop center and head of the Barclays Bank Team in Mukono, I represent Barclays in negotiations, interactions, and liaise with mid- to senior level executives of a variety of players, including the large commercial enterprises, schools and Churches, District Officials, Local NGO and international NGOs in canvassing business for the

Bank.

Cashier/Teller: Nille Bank,USAID/ Jinja Road Branch (2003-2006):

Also known as Frontline Executives - Providing excellent customer care being the face of the Bank.

Handling USAID employees’ bank transactions, receive their deposits, make their payments, handling their loan applications and processing their international cheques.

Receiving customer deposits and being helpful in completing the necessary paperwork in compliance with relevant bank regulations.

Handling customer withdrawals in a timely manner and queries with professionalism and courtesy.

Cashier/Forex Teller: Orient Bank Ltd, (2001-2003):

. Handling customer withdrawals and deposits in a timely manner.

. Handling customer queries with professionalism and courtesy.

.Handling telegraphic transfers and Foreign Drafts as requested by the Customers.

Forex Teller: Prime Forex Bureau (2000 – 2001):

Buying Foreign Currency

Selling Foreign Currency

Perform a comparative analysis of Forex rates in by different Bureaus/Banks for the day.

ACHIEVEMENTS:

In a period of two years successfully rose thru the ranks from being a Bank Cashier/Teller to a position of Bank Branch Coordinator/Supervisor.

Successfully built a wide client base and customer confidence for the Bank through dedicated efforts in marketing.

As the head of the Branch, I have managed to ensure that ours is a very dynamic team that provides superior customer service to our clients

Ensured that my Branch consistently scored well in the Branches Quarterly Performance Evaluations.

EDUCATION BACKGROUND:

Postgraduate. Dip. in Financial Management – Uganda Management Institute 2003-2004

Bachelor of Arts: Social Sciences - Makerere University Kampala. 1997-200

Uganda Advanced Certificate of Education – Nabisunsa Girls School 1995 1997

Uganda Certificate of Education – Nabisunsa Girls School 1991-1994.

FURTHER PROFESSIONAL TRAINING:

Supervisory Management Course – EDUTEL. September 2004

Financial Lieracy & Employee Resilience – EFE. June 2002

Customer Service – AIKAN Management Consultants 2005

LANGUAGES

English: Speak fluently, read and write excellently

Luganda: Speak fluently, read and write excellently

Swahili: Speak Minimal, read and write Minimal

AWARDS

Annual Performance Bonus Award – December 2006: For good performance.

TEAM-WORK EXPERIENCES

Participated in ‘Make a Difference’ giving back to the community by painting the buildings and participated in fundraising activities at Cardinal Emmanuel Nsubuga Home for the Disabled & Elderly - Nalukolongo.

Participated in ‘Make a Difference’ giving back to the community by providing basic needs to the orphans at Agape children’s home in Mukono.

REFERENCES:

Karen Jennings adxu79@r.postjobfree.com +1 703–2 68–9506

Francis Kabali, adxu79@r.postjobfree.com +1-202-***-****

Sekimpi Semambo Mahmood adxu79@r.postjobfree.com +256-***-******

Contact this candidate