Center Representative Data Entry

DP Daishya Peterson

Washington, DC ***** 771-***-****

adxtzi@r.postjobfree.com

PROFESSIONAL

SUMMARY

Certified Phlebotomist CPT certified by the State of Washington DC with years of experience within hospital and blood bank settings. Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples; and verifying medical records. High level of accuracy and attention to detail. Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval. Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties. Key Competencies Venipuncture & Capillary Puncture Blood Collection & Handling Safety Medical Records Review Inventory Control Procedures Multitasking and Prioritization Blood Specimen Storage Patient & Donor Care Quality Assurance & Control Written and Verbal Skills Building Customer Trust and Loyalty

SKILLS Sanitation and Sterilization

Specimen Collection

Time Management

Drawing Blood

Data Recording

Processing Specimens

Team Leader

Package Specimens

Microsoft Word

Order Fulfillment

Call Center Operations

Conflict Resolution

Shipping and Receiving

Understanding

Customer Service

Inbound and Outbound Calling

Account Updating

Inventory Control

Call Transfers

Process Transactions

Understanding Customer Needs

WORK HISTORY PHLEBOTOMIST 07/2022 to CURRENT

Acalent

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Used personal protective equipment correctly to protect coworkers and patients.

Verified patients' identification for proper sample collection. Centrifuged blood samples as outlined in clinical protocols. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

PHLEBOTOMIST 08/2020 to 06/2022

Kaiser Permanente

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture

Follow infection-control and safety procedures in carrying out daily phlebotomy functions

Prepare blood-collecting equipment, draw blood and safely store and transport samples

Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens

Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.

CALL CENTER REPRESENTATIVE 01/2019 to 08/2020

FEMA

Assisted in catastrophe management to include emergency activation and in-activation, contractor coverage and capacity management Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems Assisted applicants who experienced natural disasters apply for FEMA benefits and ensured cases were updated through completion. AFTER SCHOOL TEACHER 10/2016 to 11/2018

Before, AlphaBest Education

Observed and interact with children, provided meals, and create activity and assisted with homework

Developed daily lesson and activity plans in coordination with the coordinator

Ensured safety and identified students needing additional attention, responded accordingly.

EDUCATION Certified Phlebotomist Technician 07/2020 Dynamic Phlebotomy

High School Diploma 08/2016

Ballou High School, Washington, DC

CERTIFICATIONS CPT - Certified Phlebotomy Technician Vaccinations - fully vaccinated (Boosted)

Contact this candidate