Customer Service Store Manager

Objective Statement

Seeking a challenging role as a bank employee, where my extensive knowledge of banking operations, exceptional customer service skills, and attention to detail can be leveraged to support the bank's goals and objectives. I am committed to providing exceptional service to customers, managing financial transactions accurately and efficiently, and promoting the bank's products and services to drive business growth.

Professional Experience

NYMEO Federal Credit Union, Gaithersburg, MD (Apr 22 – Present)

Financial Concierge

Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner. This includes handling cash, checks, and other financial instruments while ensuring accuracy and compliance with banking regulations

Responsible for helping customers with various banking transactions, such as cashing checks, making deposits and withdrawals, and transferring funds between accounts

Accountable for processing wire transfers upholding bank policies and procedures.

Providing exceptional customer service and resolve any issues they may have in a professional and courteous manner.

Promoting bank products and services. Inform customers about the bank's products and services, such as savings accounts, credit cards, and offer them as solutions to their financial needs.

Brooks Brothers, Leesburg, VA/National Harbor, MD/Clarksburg, MD (Oct 16-Mar 22)

Assistant Manager

Started position as a store Supervisor and promoted to Assistant Manager supervising 15+ employees in sales planning and daily operations.

Trained and mentored supervisors and associates to Brooks Brother’s procedures, standards and customer satisfaction

Developed and coordinated employees weekly work schedule and allotted payroll store hours and payroll software.

Delegated by Store Manager to oversee store operations during the Store Manager’s absence.

CMG (Care Management Group), Epsom, United Kingdom (Sep 13-Apr 15)

Support Worker

Provided care for elderly with learning disabilities, worked closely with the residential home manager developing reports for medical professionals and financial team, developing daily social activities, planning trips based on United Kingdom’s guidelines on risk assessment care standards.

Leading semi-annual evaluations of individuals and presenting social daily activities to include physical therapy in addition to medical and financial milestones for the next six-months based upon individual evaluation.

Developing plans and assisting in building relationships between new care professionals in the event of individual transfers.

Supervising and supporting the care team with the daily tasks required to operate the residential home.

Leading employee training for updated United Kingdom care guidelines standards.

Seeability, Leatherhead, United Kingdom (Mar 10-Sept 13)

Support Worker

Provided care and worked with individuals age 21+ with multiple learning disabilities.

Worked as a care team member.

Completed numerous certificate training courses.

Education

Sutton College Sutton, UK (2011) (2009-2011)

NVQ Level III in Mental Health and Social Care (AS equivalent in USA)

Technical Expertise

MS Office Suite, Outlook Email, SAP Concur Expense Reporting

Languages

Proficient in English and Portuguese

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