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Customer Service Team Member

Location:
Rockville, MD
Salary:
18
Posted:
June 19, 2023

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Resume:

GB

GRACE MARILYNE BEBEY

adxsp6@r.postjobfree.com 240-***-**** Rockville, MD 20852

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking intermediary -level opportunities to expand skills while facilitating company growth. Cash Register

Payment Processing

Business Management

Customer Buying Trends

Supply Ordering and Maintenance

Appointment Scheduling

Relationship Building

Braiding and Weaving

Golden Grace Braids LLC Gaithersburg,

MD

Hairdresser Team Member

08/2022 - Current

Washed, cut and styled hair for high volume of clients. Collected payment from customers and scheduled next appointments. Responded to customer inquiries by phone, email and in person. Set up workstation and treatment room with products, equipment and supplies to facilitate services.

Scheduled appointments for customers using internal software system. Recommended hair styles to compliment clients' facial features. Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Discounted purchases by scanning and redeeming coupons. Le Pain Quotidian Chevy Chase, MD

Team Member Server

10/2016 - 01/2018

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up

server stations.

Cleaned tables and chairs to prepare dining area for next customers. Summary

Skills

Experience

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Addressed complaints to kitchen staff and served replacement items. Promoted desserts, appetizers and specialty drinks to optimize sales. Popeyes Chicken Greenbelt, MD

Cashier

11/2015 - 09/2016

welcome customers in the store.

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Educated customers on promotions to enhance sales. drive product sales.

Counted money in drawers at beginning and end of each shift. Prepared beverages and filled food orders for customers. Assisted customers by answering questions and fulfilling requests. University Institute of Technology Douala, Cameroon Bachelor of Arts in Communication And Marketing

07/2008

Education and Training



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