Dispatcher/Customer Service/Data Entry

Vernon Bonnet

Lampasas, TX, ***** +1-512-***-****

adxqsa@r.postjobfree.com

Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

Business Owner/Operator Feb 2021 - Feb 2023

L&S Towing, Lampasas, TX

Owner of company / Tow Truck Operator

Ensured compliance with applicable laws and regulations related to business operations.

Initiated initiatives aimed at improving operational efficiency throughout the company.

Maintained a high level of professionalism when dealing with difficult customers.

Tracked all incoming calls and emails from customers using appropriate software applications.

Displayed strong organizational skills while managing multiple projects simultaneously.

Displayed excellent communication skills when interacting with customers and other personnel.

Performed routine vehicle maintenance such as checking fluid levels, tire pressure, lights..

Accurately completed required documentation after every trip including mileage reports and incident records.

Adhered to established safety protocols while operating heavy machinery and equipment.

Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.

Utilized excellent customer service skills while assisting customers with their needs in stressful situations.

Operated tow trucks safely according to local driving regulations and laws.

Developed solid relationships with customers through friendly interactions and professionalism.

Successfully completed paperwork related to services rendered in an organized manner.

Business Owner/Operator/Dispatcher Jan 2016 - Jan 2021

Liberty Hill Towing, Liberty Hill, TX

Owner of company / Tow Truck Operator

Efficiently managed time in order to complete calls within specified deadlines.

Consistently followed company policies regarding proper usage of tools, supplies, and equipment.

Utilized problem-solving skills to safely maneuver disabled vehicles onto tow trucks.

Processed invoices for payment after verifying accuracy of driver's logs.

Maintained accurate records of dispatches, pickups, and deliveries.

Excelled in multitasking to manage a high call volume with professionalism and efficiency.

Demonstrated strong problem-solving skills in resolving customer inquiries and complaints.

Proficiently used computer systems for data entry, tracking, and managing of driver information.

Monitored GPS systems for real-time tracking of vehicles during transit.

Assisted in training new staff members on dispatcher duties and responsibilities.

Efficiently handled all incoming calls from customers inquiring about services or shipment status.

Provided guidance on appropriate actions when unexpected delays occurred during transit.

Responded quickly to emergency situations involving drivers or vehicles.

Oversaw dispatch activities and enforced compliance with laws and regulations.

Managed data entry and documentation for deliveries.

Handled escalated calls professionally while providing a positive resolution for the caller.

Created detailed documentation of each interaction with customers including notes on account history.

Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.

Processed payments accurately according to company guidelines while maintaining high levels of security.

Exhibited strong time management skills by completing jobs within allotted time frames.

Operated tow trucks safely according to local driving regulations and laws.

Provided emergency roadside assistance to customers in a timely manner, including jumpstart's, tire changes and fuel delivery.

Developed solid relationships with customers through friendly interactions and professionalism.

Demonstrated strong problem-solving capabilities when dealing with difficult or challenging tasks.

Utilized excellent customer service skills while assisting customers with their needs in stressful situations.

Maintained cleanliness of work area and company vehicles at all times.

Provided accurate estimates for labor costs associated with repair services.

Tow Truck Operator/Dispatcher Jan 2011 - Dec 2016

Lakeside Towing, Austin, TX

Meticulously inspected all parts of the tow truck prior to each shift for any defects or malfunctions.

Performed routine vehicle maintenance such as checking fluid levels, tire pressure, lights..

Effectively coordinated with dispatchers in order to ensure timely arrival at pick up locations.

Maintained knowledge of local roads and regulations while on the job.

Demonstrated ability to operate a tow truck in a safe and efficient manner.

Exhibited strong organizational skills when managing multiple tasks at once.

Provided excellent customer service by responding promptly to requests for assistance.

Displayed excellent communication skills when interacting with customers and other personnel.

Unloaded towed vehicles carefully upon arriving at designated drop off points.

Adhered to strict deadlines while completing assignments efficiently and effectively.

Stayed current with industry knowledge through continuing education courses.

Provided emergency roadside assistance to customers in a timely manner, including jumpstart's, tire changes and fuel delivery.

Operated tow trucks safely according to local driving regulations and laws.

EDUCATION

Leander High School, Leander TX

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