Customer Service Event Planner

Kellie Maxwell-Algate **** West *** South n Crawfordsville, Indiana 47933

adxprv@r.postjobfree.com n 765-***-****

Dynamic and motivated executive professional with a proven record of managing communication projects from concept to completion, designing utility development strategies, and coaching individuals to success. Skilled in developing relationships, demonstrating exceptional communication skills, eye for implementing procedure improvements, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, developing and leading multiple contracts/projects, effective strategic business plans and developing opportunities that further establish organizational goals.

AREAS OF EXPERTISE

Communication Utility Marketing Adobe InDesign Time Management Organization Event Planning

Senior Leadership Public Relations Conflict Resolution Strategic Thinking Customer Service

Regulatory Utility Affairs Coaching and Corporate Training Project Management Design

EXPERIENCE

A SPRIG of LIME ~ WEDDING, EVENT PLANNING & DESIGN May 2009 - Present

– Crawfordsville, IN

Marketing Manager / Event Planner & Designer

Design, create and oversee the installation of corporate and consumer events.

Develop business communication relationships with third-party marketing firms.

Provide direction, Senior Leadership and consultation to corporate clients for meetings and conferences.

Excellent interpersonal skills, both oral and written, work with all levels of management & staff

Keeps abreast to new trends in communications technology, including new and social media and other web-based platforms

MARVIN’S WHOLESALE FLORIST June 2019 – July 2021

– Indianapolis, IN

Wholesale Floral Market Consultant

Interacted multiple times a day with various Floral, Greenhouse & Landscape customers across Indiana to provide quality fresh and hard good supplies to the shops.

Provided marketing suggestions and solutions to demand and functionality issues presented to shops

Continually monitor industry trends to keep clients aware of styles & technology changes

OAKLAND CITY UNIVERSITY February 2017 – June 2019

– Oakland City, IN

Instructor – Computer Coding, Horticulture & Business Technology

Instructed IC3 National Computer Certification Program, Testing & Coached Coding Classes.

Facilitated & Taught HTML, Word, Excel, Adobe Indesign & various Computer program languages.

Designed labs, aligned statewide curriculum with Indiana State Board of Education Standards.

Restructured materials to increase interest in subject on National level for the University

MOODY RETAIL SHOPS March 2014 – September 2014

– Avon, Zionsville, Center Groove & Ladoga, IN

Marketing Consultant / Executive Team Advisor

Wrote and Deployed successful marketing and strategic business plans.

Developed and Executed market-specific communcation campaigns for all of the Shops.

Orchestrated corporate special events for sampling, special guest open houses, and large events.

Strategized all digital and social media.

Coordinated public relations and press releases.

Organized employee product training, product displays and product handling.

CRAWFORDSVILLE ELECTRIC LIGHT & POWER / Accelplus May 2004 – November 2013

– Crawfordsville, IN

Marketing/Customer Service Director - Hometown Connections State Sales Affiliate

Formulated and Performed the strategic business plan and successful marketing program for new fiber optic roll out.

Established all Marketing tools and materials for Internal and external utility communications

Lead a diverse team to foster growth, creativity, collaboration and strategic focus with regulatory policy

Wrote Industry Articles for National, State and Local Utility Organizations

Member of management team to form working corporate Multi-Million dollar budgets.

Advised, coached and trained employees in customer service skills, sales, and product awareness

Supervised communication, customer service team and sales representatives resulting in increased sales by 25% in two months.

Responsible for personnel decisions including hiring, recruitment, and termination for the entire utility

Served as National Utility Conference Speaker and Presenter.

Optimized account recovery program decreasing accounts payable by 45% in three months.

Tracked social media, web analytics and all communications with multiple platforms

EDUCATION

Bachelor of Science, Communications & Economics - Purdue University, West Lafayette, IN

Masters & Work Place Specialists I & II License – BalI State University, Muncie, IN

Microsoft Office Specialist Certification – Certiport Testing, Indianapolis, IN

ENGAGEMENT & DEVELOPMENT

Dale Carnegie – Telephone and Customer Service Skills / World-Class Team Work / Motivational Leadership / Leadership Training for Managers / The Sales Advantage (Participant as well as assisted in leading several of the courses)

Fred Prior – Conflict Seminar

Zig Ziglar – Team Work & Time Management Seminars

AFFILIATIONS AND AWARDS

Indiana Municipal Electric Association Conference Chairperson

Indiana Municipal Power Agency Customer Connections Chairperson

American Public Power Association Washington DC Economic Development Committee Chairperson and National Speaker

Crawfordsville / Montgomery County Chamber of Commerce Executive Board Member

Indiana Federation of Business and Professional Women’s Clubs, Inc – Woman of the Year 2011

2004 & 2013 Hometown Connections Inc. National Utility Sales Affiliate of the Year Recipient

American FFA Degree, National FFA Convention

Indiana Association for Adult & Continuing Education / Coalition of Adult Basic Education Member

Delta Omicron Chapter of Tri-Kappa Member, Past Art Show Chair, Historian & Vice President

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