KYMBERLEY SMITH MACKENZIE

Bradenton, FL ***** 941-***-**** adxpjp@r.postjobfree.com LinkedIn

RESORT GENERAL MANAGER

Accomplished, service-centric professional with extensive experience spearheading daily operations, steering high-performance teams, and driving enhanced revenue across hospitality sector. Proven history of success overachieving set objectives and generating major profitability by navigating daily operations through recruitment, development, and leadership of diverse personnel. Demonstrated expertise devising and executing robust plans, campaigns, and inventory and pricing strategies to optimize overall activities. Team player with strong communication skills and an analytical and problem-solving aptitude. Possessing outstanding coaching and interpersonal skills to inspire as well as technical and business capabilities to deliver best-in-class customer service. CORE PROFICIENCIES

Daily Operations & Efficiency Sales & Revenue Generation Cost & Quality Control Team Development & Leadership Strategic Planning & Execution Project & Campaign Management Customer Service & Delivery Facilities Management PROFESSIONAL EXPERIENCE

GHM HI LLC DBA Holiday Inn Lido Beach, Ocean Properties Ltd Hotels and Resorts – Sarasota, FL Oct. 2007 to Present General Manager

Steer management of diverse operations on daily basis, including finance and sales for 135-room beach resort destination hotel property. Navigate activities across a beach side, full-service flagged property. Provide oversight to a wide range of key tasks such as managing budgets for items, including cleaning supplies, appliances, and furniture. Interact with guests on daily basis to address queries and resolve complex issues with rooms. Administer control over team hiring, training, and management of full-service hotel operations as well as hotel budgeting, financial planning, and expense and inventory control. Uphold concurrent responsibility for various aspects of revenue and crisis management as well as HR supervision by serving as a HR lead. Establish and maintain strong professional relationships with visitors, vendors, and clients. Produce and maintain adherence to schedules and shifts, while fostering compliance with rules and regulations. Selected Accomplishments:

Accomplished complete client satisfaction and promoted facility reputation among travelers through efficient supervision of hotel operations.

Ensured enhanced professional and business development through employee recruitment and training of employees.

Oversaw planning and execution of innovative marketing campaigns in collaboration with marketing teams.

Drove sales by leading strategic planning, execution, and optimization of overall daily hotel operations.

Identified and capitalized on profitable opportunities, while devising new ideas and concepts. ADDITIONAL EXPERIENCE

Resort Manager The Colony Beach and Tennis Resort – Longboat Key, FL o Aimed at revenue generation by synergizing with sales and marketing departments to assess room rates for leisure and corporate business, establish minimum lengths of stay, and utilize promotional tools. o Initiated and implemented robust methods to increase revenue by conducting daily review of room inventory, maintaining sales pace, and selling patterns through in-house, web and 3rd party sites. KYMBERLEY SMITH MACKENZIE Page 2

o Managed all functions pertaining to rooms division, including departments of front desk, reservations, PBX, concierge, bellman staff, night audit, valet, and housekeeping. o Drove hotel revenue by designing and executing effective transient and group inventory and pricing strategies in adherence to results derived from forecasts.

o Oversaw hotel and condo association operations as well as kids and spa programs across 18-acre resort Long Boat Key. o Accomplished and surpassed targeted job roles by assessing appropriate mix of business and market segment strategies. o Conducted and managed weekly yield maximization meetings. o Served as property contact and trainer for Opera PMS. Resort Manager Fripp Island Resort – Fripp Island, SC February o Began with 5 Star Destination Resort property and grew to become Resort Manager through operational leadership. o Streamlined diverse operations related to property management across all levels on 3 1/2-mile Barrier Island Golf and Tennis destination resort.

o Achieved complete client satisfaction by addressing queries and resolving complex issues. o Supervised all areas of housekeeping and maintenance by navigating rooms teams. o Secured several fast-paced promotions by showcasing outstanding performance. o Enabled efficient operationality of rental program by hiring homeowners. o Coached and mentored front desk staff, while conducting night audit. EDUCATION & CREDENTIALS

MA in Art History

Florida State University – Tallahassee, FL

BA in Art History

University of South Carolina – Columbia, SC

TECHNICAL PROFICIENCIES

MS Office Suite, including Excel, Word, and PowerPoint iHotelier/TravelClick

Digital Dining

Open Table

Opera

Delphi

Fidelio

Micros

Contact this candidate