Michelle Tipton

Grove City, OH 614-***-**** adxowv@r.postjobfree.com linkedin.com/in/michelletipton/ IT Leadership Implementation Strategic Planning Customer Engagement Delivery 26 years of experience in IT Consulting and Project Management serving a diverse portfolio of clients in the private and public sector across a multitude of verticals and industries utilizing Agile, Waterfall, and Infor’s OPIM methodologies. Successful in the global delivery of consulting services (application, technical, development) for multiple product lines which include On-Premises, Cloud (AWS) and Hybrid deployments (On-Premises & Cloud). Responsibility for cross functional software implementations and innovative customer solution creation, as well as enabling internal and partner teams to execute. Client relationship/C level executive skills. CAREER OVERVIEW

Project / Program Management

Lead and drive multiple projects to implement Tableau Software. Lead onshore & offshore teams for the development of Tableau dashboards, the creation of style guides and ETL tools.

Led a team of 20 onshore & offshore resources to migrate over 400 Cognos reports to Tableau, utilizing Row Level Security and multiple databases.

Led a team of developers to create multiple dashboards utilizing Marketo, Salesforce and Google Analytics as the data sources.

Successfully managed multiple Tableau upgrades from Tableau Server to Tableau Cloud, implementing Data Management Add-On

Manage multiple projects to implement and upgrade Infor’s ERP and Enterprise solutions, ranging in value from $100,000 to

$1.5Million. Lead Global teams in the integration and implementation of complex solutions, working with customers within the manufacturing and service industries including Specialty Vehicles, Aerospace, Oil and Gas, Medical and Laboratory Equipment, Packaging, Heavy Equipment, Rental, Financial Institutions and Managed Healthcare.

Led a team of 100 application consultants, technical consultants, and subcontractors in the implementation of CloudSuite Industrial (CSI) across 45 sites for a global company with $128Million in revenue. Project Budget

$1.5Million

Led a global, multiple site (3) implementation of CSI, PLM, Factory Track (Shop Floor & Warehouse Mobility), Supply Chain Execution (SCE) and EDI. Major modifications and multiple interfaces. Project Budget $1.7Million

Led an Implementation of CSI, Configure Price Quote (CPQ), Sales Portal, XpertDoc, Factory Track (Shop Floor & Time Track) with limited modifications for a specialty vehicle manufacturer. Project Budget $800K

Currently leading an implementation for CloudSuite Industrial in IRIS MT SaaS environment for an aerospace company generating $193Million in revenue. Project Budget $600K P&L responsibility for $50Million Consulting Business unit across multiple product lines with a team of 50 associates; consulting partners, subcontractors, and offshore resources. Responsible for budgeting, financial planning, operations planning, revenue forecasting, headcount management, project and business unit margin projection, backlog, and AR. Senior Executive interaction, both customer and internal, relative to scope control; risk evaluation and management.

Responsible for creation of Cloud consulting offering, and initial prototyping and rollout of solution. Project / Program Management

Senior Project Manager CoEnterprise 12/2021 – Present Director of Consulting Services Infor Global Solutions 11/2011 – 10/2015 Engagement Manager Godlan Inc. 10/2015 – 12/2021 Michelle Tipton 614-***-**** adxowv@r.postjobfree.com

Created, facilitated, and hosted Internal “LN Bootcamp” class for Infor’s Consultants.

Designed the process improvement program to enhance implementation delivery and customer satisfaction.

Responsible for global delivery and business management of Consulting Services for multiple product lines, including Cloud and Offshore solutions. Solutions delivery included product implementation, upgrades, training/education, customer development and integrations, technical consulting, managed services, subscription services and Cloud.

Responsible for the delivery of professional services for US and Canada, managing Application Consulting, System Engineering, and Education / Training Services. Business Development responsibilities for Professional Services including sales and prospect collaboration. Worked closely with our software sales team to develop proposals to win new customers and to sell software products to existing customer base. Account Management responsibilities overseeing implementation efforts to mitigate risks with scope definition and management, budget, and overall customer satisfaction.

Increased customer satisfaction by 20% during my first year.

Created Partnership Program with multiple business partners, increasing service revenue by 13%.

Designed and implemented the training program for new software launch. Managed implementation of SyteLine Enterprise Resource Planning (ERP), Field Service Plus for SyteLine, Service Management, and Field Service Plus for Sage systems at multiple client sites. Management and scheduling of Application Consultants, System Engineers and Developers. Responsible for the development and maintenance of project plans, forecasts, budgetary reporting, issue logs, time and expense approval and Steering Committee meeting facilitation. Responsible for all communication and issue resolution activities with clients.

Managed portfolio of projects ranging from $100K to $1Million in Services

First PM to implement Service Management following new methodology using Agile principles Managed implementations of SyteLine Enterprise Resource Planning (ERP) working directly with client project stakeholders and sponsors to ensure the solution is successfully implemented within the project timeline and budget, exceeding client expectations. Worked with the software sales team to determine project structure, develop project schedule, determine budget allocations, resource assignments and communication plans. Led cross-functional teams and coordinated the developments of technical consultants and functional consultants / subject matter experts. Resource, revenue, and expense forecasting.

Worked with Project Managers in Professional Services to deliver training on SyteLine Enterprise Resource Planning (ERP). Training delivered at multiple customer facilities and on-site at Symix Headquarters generating revenue for the Professional Services Organization.

EDUCATION

Bachelor of Arts; Chemistry, Capital University

TECHNICAL PROFICIENCIES

Applications: Symix, SyteLine, CloudSuite Industrial, Field Service Plus (for SyteLine & Sage), Infor Service Management, Configure Quote Price (CPQ), Factory Track, MS Office Applications, Tableau, Harvest, Salesforce Deployment Methods: On-Premises, MT Cloud, Hybrid, Single Tenant Cloud, IRIS Cloud Project Management Methodologies: Waterfall, Agile, Infor OPIM Director of Professional Services Single Source Systems Inc. 10/2008 – 11/2011 Engagement Manager Single Source Systems Inc. 10/2004 – 10/2008 Engagement Manager Symix Systems Inc. 12/2000 – 10/2004 Application Specialist Symix Systems Inc. 2/1997 – 12/2000

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