Subashchandra Siddappa

RajaRajeshwari nagar, Bangalore

Email: adxo6r@r.postjobfree.com

Phone: 973-***-****

Motivated team leader with 15 years of progressive experience in training, learning, management, operations, and organizational development. Team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Offering an array of skills in optimizing organizational designs, cross-functional collaboration, learning initiative and evaluating their effectiveness, creating leadership and professional development programs in the Nursing domain. Proven ability to lead organization effectiveness programs via in-person or virtual classroom training and by keeping aware of best practices. Track record of success in managing multi- discipline functions while executing a successful and scalable global training program. The visionary behind company operations and strategies. Detail-oriented multi-tasker who thrives in fast-paced environments.

Experience:

Aster DM Healthcare

Head of Operations – Tele ICU & Tele Monitoring (Connected Care) Oct 2022 – Till date

Key Deliverables:

-Staff management: This includes hiring and training staff, assigning duties and responsibilities, and managing schedules.

-Clinical oversight: The Head of Operations Tele ICU is responsible for ensuring that the care provided by the Tele ICU meets or exceeds established clinical standards. This includes monitoring patient outcomes, reviewing patient data and medical records, and identifying areas for improvement.

-Technology management: The Head of Operations Tele ICU oversees the technology infrastructure that supports the remote delivery of critical care services. This includes maintaining and updating the software and hardware used by the Tele ICU, as well as troubleshooting any technical issues that arise.

-Financial management: The Head of Operations Tele ICU is responsible for managing the budget of the Tele ICU, including monitoring expenses, preparing financial reports, and identifying opportunities for cost savings.

-Quality assurance: The Head of Operations Tele ICU ensures that the Tele ICU adheres to established quality standards, including regulatory compliance, patient safety, and risk management.

-Communication and collaboration: The Head of Operations Tele ICU works closely with other healthcare professionals, including physicians, nurses, and support staff, to ensure that patients receive comprehensive and coordinated care.

Cloudphysician Healthcare Pvt Ltd

Head of Client Operations June 2021 – Sept 2022

Director of Nursing and Business Development Manager July 2020 - June 2021

Director of Nursing and Paramedics June 2017 - June 2020

Key deliverables:

-Drives business excellence, staff excellence, clinical excellence, and customer excellence

-Models a service-oriented culture

-Promotes an environment focused on top of license practice - interprofessional collaboration

-Communicates a shared vision for clinical excellence; ensures the realization of high-quality

-Fosters an environment of continuous improvement of nursing services and staff to meet patients/residents and their families' needs and expectation in Tele ICU services

-Train customer teams on virtual hospital workflows, guidelines, and procedures, with an emphasis on the Cloudphysician(CP) clinical model, team roles and responsibilities, patient acquisition approaches, effective virtual care practices, and technology and software. This will be accomplished using a blend of didactic and shoulder-to-shoulder training alongside the client command center team.

-Contribute to the build of a multimodal training program that enables CP’s customers and its partners to become the leading experts in delivering high quality decentralized care in the home.

-Lead clinical training team inclusive of experienced nurse educators dedicated to delivering training and building program expertise with our customers (program leaders, command center teams, trainers), rapid response partners, and other stakeholders.

-Own overall design, development, maintenance, and delivery of training targeted for customer command center nurses and service provider partners.

-Collaborate with customer training departments to align clinical training requirements and credentialing of in-home service provider clinicians.

-Engage with CP subject matter experts to create eLearning and ICU training materials to support enhancements to the implementation toolkit and methodology.

-Provide input regarding the CP clinical training team deployment, prioritization process, and growth to meet varied customer needs including planned launches, remedial training response to gaps in performance, ongoing competency evaluations, etc.

-Partnering with our customer training leads to implementing a “train the trainer” model for ongoing training of customer staff in the virtual hospital model.

-Collaborate with Instructional Design team members for content design.

-Implement recommended training practices for adult training and learning.

-Drive collaborative, trusting relationships with customer counterparts during training, simulations, and go-live support; strive to be seen as a ‘go to’ by your counterparts for questions and concerns and build clinical team buy-in, adoption of the model, and exceptional clinical quality outcomes.

-Contribute to the process to establish CP certification with accredited healthcare training bodies like IIHMR to enable CP to certify its customer and partner care teams through ongoing competency evaluation process and deployment of continuing education credits.

-Although it primarily supports customer training, it may be expected to lead and/or support other CP training/learning initiatives and programs.

-Maintains CP clinical expertise and a strong nursing, evidence-based practice,

-Develops deep understanding of CP virtual hospital role competencies, CP software platform, and best practice application of the competencies and platform for enabling delivery of decentralized care.

-Oversee and manage the clinical training team to facilitate effective training for clinicians and non-clinicians as needed on the virtual hospital model.

-Provide leadership that inspires the provision of safe, world class, high quality, patient-centered care, and to nurture the training organization to be a key strategic, high-impact team.

-Own, improve, implement and monitor all the Operations and Customer Success processes to help us scale.

-Set strategic operational goals and KPIs around customer and assistant satisfaction, engagement, matching timelines, average revenue — and report on them to the wider team

-Maintain our Contribution Margin objectives and be responsible for the top lines of the company's P&L

-Hire, train, lead and develop a team of managers and operators focused on providing the best experience to our executive clients

-Work closely with the Product team to provide feedback and implement new features to help achieve the Operations team's objectives

-Collaborate with the Finance team to set comprehensive budgets and targets for the company’s financial and operational performance and growth

Nursing Executive Sept 2015 - May 2017

Columbia Asia Hospital Doddaballapur, Bangalore.

Key deliverables:

-Establish nursing strategy to include Pillars of Nursing Excellence, delivery of nursing care services that lead to improved patient outcomes, staff development, data stewardship, and product and patient care program development.

-Oversee the development and implementation of nursing excellence, including relevant policies and procedures, accreditation standards, and local and federal regulatory compliance.

-Develop and drive key performance indicators, including patient outcomes and compassionate care delivery, for clinical nursing services.

-Ensure alignment of all nursing staff to the goal of clinical excellence, while taking necessary steps to alleviate nursing burnout.

-Lead career development of nursing staff, including education, mentoring, residency, and preceptorships.

Developmental Service Provider Sept 2014 - June 2015

Bethesda Community Service – Canada

Key deliverables:

-Provides initial service screening and limited assessment of initial needs of individuals referred for mental health services.

-Provides brief counselling, crisis intervention as required and/or appropriate.

-Assesses client’s eligibility for service(s) and potential needs for additional services.

-Assigns eligible clients to the most appropriate counsellor/case manager in the organization.

-Assists in updating counsellor schedules in the EMR.

-Supports the team’s use of the EMR and trouble-shoots with IT for any issues.

-Ensures that clients are aware of privacy, confidentiality, respect, and client’s rights & responsibilities

Patient Attendant Aug 2014- June 2015

Community Patient Transfer – Canada

Key deliverables:

-Provide excellent customer service and patient care during routine and non-routine transportation from one medical facility to another.

-Provided patient care during transport, assisted paramedics with patient stabilization, monitored vitals during patient transport

-Designed and initiated treatment plans designed to provide outstanding patient care as per established protocols.

-Managed and performed patient care for routine medical transports for dialysis and other medical ailments

-Provided patient care in emergency situations and safely transported patients to local emergency departments.

Registered Charge Nurse - Diabetic Educator Sep 2011 – April 2013

Columbia Asia Hospital Hebbal, Bellary Road, Bangalore.

Key Deliverables:

-Identified the educational and training needs of targeted learners in the areas of classroom-based learning, clinical preceptorships, and in-service training.

-Coordinates the planning implementation, and evaluation of clinical training programs and the provision of clinical consultation to care providers based on identified needs.

-Assists in the development and dissemination of medical management guidelines and other clinical information for targeted providers.

-Prepares, schedules, and delivers classroom and clinic-based medical management instruction for clinical healthcare professionals.

-Performs audit to check the preparedness of NABH & other audits.

- Analysis of key performance indicators and chart reviews for development and delivery of customized clinician training initiatives as required based upon evaluation of performance metrics and chart review findings.

- Documentation, monitoring and tracking of all clinician outreach and training activities.

-EHR/EMR (Electronic Health Record/Electronic Medical Record) experience required.

-Strong presentation skills with demonstrated experience in leading provider education workshops along with the ability to effectively communicate with physicians, nursing staff, and hospital administration.

Registered Nurse - Emergency Medicine Technician (EMT) Dec 2007 – July 2009

Columbia Asia Hospital Hebbal, Bellary Road, Bangalore.

Key Deliverables:

-Provided first response services which included bandaging wounds, administering oxygen, and administering CPR

-Transported patients to appropriate medical facilities Accomplishments multiple CPR saves Delivered 2 children

-Administered CPR and other emergency medical treatment during emotionally stressful situations.

-Maintained a quality, customer service oriented environment designed to provide protection and safety for personnel, property and assets.

-Provide emergency services to multiple municipalities, inter-facility patient transports, customer service., documentation of medications and pt.

-Performed and assisted multiple minor outpatient procedures while providing optimal care and quality customer service for all patients.

-Provide emergency medical services under highly stressful emergency conditions while providing quality customer service and report writing.

-Provide high quality emergency and non-emergency medical care and transportation to patients while providing exceptional customer service.

-Reorganized and maintained the emergency room medical supplies while continuously resupplying medical equipment ensuring 100% efficiency in providing patient care.

-Operate medical equipment such as cardiac monitors, automated external defibrillators, and bag-valve mask resuscitators in advanced life-support environments.

Education:

IIMBx EDX Micro Masters Sept 2020 - Pursuing

IIMB Bangalore.

Post Graduate Diploma in Community Mental Health and Multi-Discipline

Niagara College, Welland April 2014.

ON Canada.

Master of Science in Nursing - Psychiatry May 2011

Global College of Nursing, RR Nagar Bangalore

Affiliated with Rajiv Gandhi University of Health Sciences

Bachelors of Science in Nursing Sep 2007

Global College of Nursing, RR Nagar Bangalore

Affiliated with Rajiv Gandhi University of Health Sciences

Key Achievements

●Collaborate cross functionally with other areas of the business, including tech, product, design & marketing

●Define, monitor, and analyze key metrics for launched products/features and feed learnings back into our product development and learning process

●Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics, and additional details that show how the user stories are to be satisfied; partner with IT to ensure alignment and realization of business requirements during the development process

●Experienced in working with different kinds of EMR in India and Canada

●Monitored and helped in developing different modules in EMR for both nursing and doctors’ perspective.

●Good exposure in the role out of EMR in nursing teams

●Played vital role between client and developers in developing EMR

●Capable to handle multiple teams at a time

●Goal-oriented and agile learner

●Achieved the desired result in deploying new software especially in healthcare setup.

●Project Management of EMR deployment and Tele services project deployment.

●Successfully deployed nearly 40+ Tele ICU units in 15 different states in India.

●HTML5 monitors, machine learning with healthcare monitors in ICU

●At present running India’s first Tele ICU nursing team and taking care of 150+ patients across 15 states in India 24/7 from the command center located in Bangalore and actively involved in Business Development and Client Operations.

●Planned P&L of 8 bed ICU from incision to successful operations and achieved desired results in 6months.

●Received Star Performer Award for distinguished work and contribution as Charge Nurse in Columbia Asia Hospital.

●Able to set up and run a full functional nursing team at hospitals

●Good knowledge about NABH & JCI accreditation

●Played a key role in being a team member in disaster management like Code blue, Code Red, Code yellow.

●Earned a reputation for excellence in service delivery by gaining special appreciation from the Chief Nurse Superintend [CNS].

●Managed several emergency situations by employing quick action, thereby saving an accident victim’s life in Code yellow, Code blue, and Code red.

●Well recognized by health care professionals in the hospitals for the excellent care shown to patients

●Worked effectively in an interdisciplinary team to provide complete patient care.

●Health education seminars and Health awareness camps in different communities.

●Conducting free health check-ups for people in rural areas living below the poverty line.

Skills:

●Excellent aptitude in human relations

●Strong analytical skills

●Experience in roles that required demonstration of excellent prioritization skills

●Experience integrating multi-able product lines.

●Training and Development

●Leadership and Management

●Tele ICU and Home ICU management

●Healthcare IT or EMR development and Implementation

●Microsoft Excel and Google suite

●Process improvements

●Project deployments

●Project Management

●Marketing and Sales

●Administrative skills

●Strong interpersonal skills; demonstrated ability to build trust and strong relationships

●Excellent written and oral communication skills in a technical and non-technical forum, as well as listening and interpersonal skills

Research:

Conducted research which was a study to evaluate the effectiveness of Jacobson’s progressive muscle relaxation therapy on anxiety among cancer patients in 2011.

Seminars and Workshop:

●Conducted seminars and workshops in the following domains:

●Nursing informatics.

●Preceptorship in a clinical setting- A vital component of growth and development.

●Continuous Quality Improvement in Nursing Practice.

●Drug Awareness.

●Research methodology.

●Infection Prevention Training Programme.

●Nursing Leadership Module.

Professional Memberships:

Member of Karnataka Nurses Forum, India

Member of Trained Nurse Association, India

Member of International Society of Mental Health Nurses, India

Member of Karnataka Nursing Council, India

Licensure/Certifications

RN Licensure India: 10800

MS RN India: 4800

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