GINA M. STEPHEN

*** **** ***** *****,

Jupiter, FL 33458

Tel No: (561) 383 - 0850

Email:

Professional Customer Service Specialist seeking an opportunity to grow with a value based organization offering long term employment opportunities.

EMPLOYMENT SUMMARY

PAYROLL REPRESENTATIVE I (Oct 2016 - Current)

TBC CORPORATION, 4280 Professional Center Drive, Palm Beach Gardens, Florida 33410

Handling 225 stores .

Processing daily pos reports for new positions, promotions and transfers.

Processing daily terminations following state guidelines.

Researching commissions for Auto Service Techs & Mechanics

Employee commission Retro Changes

Commission Corrections and Transfers

Assisting with attaching comdata cards for associates direct deposits and adjustments

Entering benefit time as well as giving accurate information to associates with regard to accruals and balance of benefit buckets.

Stop payments and ACH Returns.

Researching work orders for Landesk and as well as all associates.

Natural Disaster Pay Situations.

Running Simulations

Time Sheet Corrections

Answering Emails in a timely manner

Handling IPAY set up information and password re-sets.

Assisting Managers with Portal Entry, Paycards.

Most importantly explaining to all associates in terms they understand their paychecks.

Researching any issues with missing pay, hours, vacations, bonuses.

If I do not know the answer I will get them to the appropriate area

Able to work efficiently remotely if necessary.

Technical Skills include, Windows, SAP, Outlook, Excel, Word .

Excellent people skills .

CUSTOMER SERVICE SPECIALIST (Apr 2016 - Oct 2016)

TBC CORPORATION, 823 Donald Ross Road, Juno Beach, FL 33408

•Receive incoming calls from multiple business lines.

•Assist with transfers from store to store, other warehouses or direct shipping from manufacturers.

•Assist stores with placing orders, allocating inventory, complete backorder assignments.

•Process tire orders, source them from appropriate distribution areas or locating them for our stores.

•Procure product from outside vendors when requested product is not available.

•Validate price match requests.

•Make outbound calls to Vendors, Warehouses and Retail, Building trust and relationships.

•Process order via email.

•Issue credits and modify orders.

•Maintaining daily email's and follow up

CUSTOMER SERVICE ADVOCATE/HOME REPRESENTATIVE (Sept 1999 - Mar 2016)

QVC ST. LUCIE INC., Port St. Lucie, FL

•Performed at levels that met and surpassed company policies in quality, efficiency and accountability

•Consistently provided exceptional and personalized service to assist internal and external customers

•Conduct research to solve customer issues, product information and credit services

•Problem solving and multi-tasking, telephone, sales and computer skills

•Ability to work under pressure and high volume to meet business needs

•Set up customer accounts as well as modify any accounts as needed

•Credit card services

•Seized opportunities to upsell products

•Communicate with internal departments

•Generate sales leads

•Frequently attended educational seminars to improve knowledge and performance levels.

•Ability to adapt to changing schedules based on business needs.

TECHNICAL SKILLS

SAP

FAST / KRONOS Time System

PROFESSIONAL TRAINING

EDUCATION

Milford High School, Milford MA

Quinsagamond Community College

REFERENCES – Will be provided upon request.

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