Program/Project Manager, Certified Scrum Master, SIx Sigma Green Belt

JEFFREY A. FREEL, PMP, CSM, SSGB

adxmxx@r.postjobfree.com

Cell: 301-***-****

Program Management/Operations

Process Analysis and Improvement

PROFESSIONAL PROFILE

Highly accomplished, results oriented Professional with significant experience managing multiple simultaneous projects and a reputation for consistently exceeding expectations; An individual with a passion for process improvement and proven success in the areas of project management, Medicare, health care, customer relations, financial management/analysis, and Government contracting; An advocate for collaborative engagement who strongly believes in the concepts of empowerment and accountability, while positively motivating employees through stressing value, respect, listening and mentoring; A well respected leader who understands the intricacies of exceptional customer service in challenging environments and unfailingly delivers positive outcomes time after time. CORE COMPETENCIES

• Enterprise Project Management (EPM) experience

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• Team Building and Customer Service

• Certified Project Management Professional (PMP) • Excellent Communication/Training/Mentoring Skills

• PMO/Portfolio Development and Management • Budgeting, Financial Management and Pricing

• Business Process Analysis and Improvement • Certified Scrum Master (CSM)

• Extensive ISO 9001:2015 knowledge • Six Sigma Green Belt Certified

• Problem Solver/Solutions Focused • Solid Knowledge of Health Care Operations

• Exceptional Interpersonal Skills • • Cross-Functional Integration PROFESSIONAL EXPERIENCE

SourceAmerica Remote

Program Manager / Senior Subject Matter Expert 2020 - Present

• Program Manager responsible the implementation of three-year strategic plan, encompassing all business units; develop multi-level reporting functionality and identify efficiencies and integration

• Assist in the certification process, continuous improvement identification and maintenance audits for International Standards Organization (ISO) 9001:2015 certification for the entire organization

• Develop, implement and manage a Corrective Action Reporting (CAR) system in Smartsheet, per ISO standards, to track organization corrective actions and risk identification and management

• Consult with business units to identify and implement process improvements across the program to ensure alignment to corporate quality and ISO standards

• Develop courseware and teach Project Management for Everyone, offered to all employees in the organization; consult with business units to integrate project management into practice

• Create a Smartsheet based enterprise project management system, including templates and sample documents, to standardize and streamline all aspects of project management across the organization Significant Accomplishments: Integration with and across business units implementing ISO and project management application has resulted in efficiencies, especially time savings. Act in an advisory/consultative role to business units to implement all aspects of project management. Booz Allen and Hamilton Remote / Rockville, Maryland Senior Program Manager 2016 - 2020

• Project Manager responsible for developing standard methodologies – quality assurance, governance, reporting, and project management aspects of implementing new Federal talent management system agile

• Phase manager accountable for client relations and implementation of cloud-based system migration JEFFREY A. FREEL, PMP, CSM, SSGB

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• Managed the certification process and ongoing implementation of International Standards Organization (ISO) 9001:2015 certification on a large Federal program

• Senior Quality Advisor responsible for implementing process improvements across the project and ensuring alignment to corporate quality standards

• Coordinated and managed the roll out of a program management office (PMO) to support the program internally as well as in coordination with subcontract partners Significant Accomplishments: Responsible for obtaining ISO 9001 Certification on large program, the first such certification awarded at BAH facility. Implement financial and process improvements on various programs, decreasing review and reporting time while increasing accuracy The Informatics Analytics Group (TIAG) Remote

Senior Program Manager Jan 2016 – Dec 2016

• Program Manager responsible for managing team to develop functional requirements across command-wide research management enterprise system business process reengineering project

• Managed all aspects of project execution including scheduling, reporting, and customer relations

• Facilitated sessions with stakeholders to interview, research, analyze, and derive business, functional and technical requirements

• Identified and assessed current business risks and develop risk mitigation strategy

• Responsible for growth, recognition and professional development of project team members Significant Accomplishments: Coordinated with numerous technical customers to determine functional requirements and develop project schedule General Dynamics Information Technology (GDIT) Frederick, Maryland Senior Financial Analyst 2015 – 2016

• Support Integrated Project Teams by providing acquisition expertise, analysis of alternatives, and financial analysis and costing

• Develop training material including life-cycle cost estimating and budget development Kaiser Foundation Health Plan of the Mid-Atlantic States Rockville, Maryland Program Manager – Regional Program Management Office 2010 – 2015

• Medicare Stars Program Manager responsible for cross-functional integration of reporting, quality and improvement plans into master schedule that helped make Kaiser a Medicare Five Star Program, the highest rated health plan in the region

• Liaison between health plan (Business) and the IT group, managing capture and approval of business requirements; interact with the technical team to ensure requirements were built into various membership and benefits systems

• Responsible for the management of business-critical projects which account for more than 60% of the region’s total book of business

• Managed the creation of business requirements for a new line of business, delivering on time and under budget Matrix environment fehb federal complex workflow medical

• Subject Matter Expert and instructor for delivery of Project Management training for the region; course average was 4.75 out of 5.0. Students hailed from represented groups, operations, health plan and medical group

Significant Accomplishments: Helped Kaiser achieve Medicare Special Enrollment Period, which increased membership, and resulted in approximately $20M in increased revenue. Developed and managed process improvements which translated to more than $100K savings on operational costs JEFFREY A. FREEL, PMP, CSM, SSGB

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Kaiser Foundation Health Plan – Program Office Rockville, Maryland Senior Financial Project Manager – National Medicare Finance 2006 – 2010

• Project Manager responsible for timely submission of Medicare bid for the Mid-Atlantic States, Georgia, and Ohio regions. Submission required integration with multi-departmental personnel and entailed detail planning, integrating and implementing of project plans from each functional area into one master plan per region which highlighted dependencies and critical tasks

• Constructed and managed a division-wide Business Process Review methodology. Entailed working across six national divisions to create a hierarchical based system to track goals vs. actual performance, variances and forecasting operations team player excellent communication sdlc

• Communicated with senior leadership and stakeholders to gain agreement on project schedule, implementation and progress, and identifying and documenting efficiencies and suggestions for future projects

Significant Accomplishments: Project manager for mission critical projects which ensured revenue stream in excess of $185M across three regions. Managed improvement initiatives which resulted in sales processing time being reduced by more than one half SPECIALIZED SKILLS

Deliver academic (University of Maryland) and professional project management training and presentations Create a standardized Project Management online resource and operational toolkit Develop courseware for Project Management Certification and Exam Preparation EDUCATION

M.S. Business – Finance, Division of Business and Administration, Johns Hopkins University B.S. Business Administration, Towson State University CERTIFICATIONS

Project Management Professional (PMP), Certified Scrum Master (CSM), Six Sigma Green Belt (SSGB)

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