Customer Service,management,team leader

SNEHA YADAV

E-mail:- adxm39@r.postjobfree.com

Contact: - +91-961*******

Permanent Address:

***, ***** ******, ***** *****, Stadium Ground

Indore( M. P.)

Carrier objective:-

My mission in life is to excel in life by climbing the corporate ladder through hard work and honesty. I aspire to become a self motivated and organized professional, skilled in orchestrating tasks and details to achieve organizational goals. All we have to do is to keep our, eras, mind eyes and hearts open. All else that matters will follow.

Qualification :- (Professional)

• PGDM (MBA)in Human Resource from Indore Indira Institute of Business Management in year 2013 .

Qualification :( Educational)

• Passed B.Sc Computer science from P.M.B. Guajarati Science College Indore,D.A.V.V University in year 2011.

• Passed 10+2(P.C.M from Bal Public H.S. School (M.P. Board), Indore in year 2007.

• Passed 10th examination from Khajrana Public School (M.P. Board), Indore in year 2005.

Extra Qualification

• Post Graduate Diploma In Computer Application.

Summer Internship:-

Company: MAN TRUCKS INDIA PVT LTD.

Duration: 45 DAYS

Project Title: Training and Development

Details of Project:

Analyze existing Training Programs in MAN TRUCKS.

To know about the benefits of Training & make aware to the Employees about Training and development Sessions.

To learn how to work in the HR profile of an organization and get a desire skills for a job and career.

Curriculum Project:

Project Title : Training and development in MAN TRUCKS INDIA PVT.LTD.

Area of Study : HR

Objective : To learn how to manage the training and development in an organization and to

get knowledge on how training and development done in MAN TRUCKS INDIA

PVT. LTD. (Pithampur)

Project Title : Market analysis of MAGGIE

Area of Study : Market research

Objective : To analyze the market position of Maggie and study what makes Maggie such a

popular product amongst all age groups

Project Title : Analyze the product life cycle of BSNL

Area of Study : Marketing

Objective : To study the various stages of the different BSNL products, to understand their

marketing strategies and to suggest methods to spread the use of BSNL products in

different market segments

Work Experience

Organization : Taskus

Position : Customer Service Officer

Experience : Working from date 12th Jan 2022 to till date

Process : Doordash

Roles & Responsibility

• Understand the customer Query and help them.

• Help the customer for Return the product if there any problem on that.

• Provide best service to customer and solve the problem related to product.

• Guide the customer to understand the product.

Organization : Teleperformance

Position : Customer Service Officer

Experience : Working from date 11th Oct 2020 to till date

Process : Flipkart (RMT Department)

Roles & Responsibility:

• Understand the customer Query and help them.

• Help the customer for Return the product if there any problem on that.

• Provide best service to customer and solve the problem related to product.

• Guide the customer to understand the product.

Organization : Equitas Small Finance Bank

Position : Customer Service Officer

Experience : Working from date 7th Nov 2016 to 19 May 2019.

Roles & Responsibility:

• Managing and deepening of good net worth customer portfolio.

• Manage and track the leads and maintain CRM on regular basis.

• Ensuring daily / weekly monitoring & analysis of various data points & reports that have bearing on Customer Service & process adherence.

• Supporting branch in the process of audit.

• Maintain and develop customer relationships, new business, and periodic visit to existing customers.

• Customer services through various needs of his like RTGS, NEFT and fund transfer through proper support.

• Asking customer to fund in his account and TPP product pitch like edc, sip, fd, rd, LI,

GI, MF net banking and mobile banking.

• Organization : ICICI BANK LTD

Position : Officer CASA Inbound

Experience : Working from 19th May of 2014 to 15th April 2016

Roles & Responsibility:

• Generating leads through the market combating and branch walk in.

• Achieve the sales target assigned by the bank.

• Cross sales and reference generation through existing and new client of the bank.

• Updating sales data in the CRM system.

• Asking customer to fund in his account and TPP product pitch like edc, sip, fd, rd, LI,GI, MF net banking and mobile banking.

• Responsibility to increase the Bank's profitability by cultivating new business relationships.

• Goal is to Grow accounts profitability by maintaining a high service standard and compliance.

• Generate the cross selling business from existing customers by selling other products. .

• Maintain and develop customer relationships, new business, and periodic visit to existing customers.

• Handling Responsibility for achieving the branch sales target in Business Banking, ensuring high quality service & customer relationship management. Ensuring cost & productivity norms are met

& compliance with banking rules, regulations & procedures.

• Organization : PANAMA CONSULTANCY INDIA PVT.LTD.

Position : HR Executive

Experience : Working from 6th of June 2013 to 9th April 2014

Roles & Responsibility:

• Involved in End to End recruitment process.

• Handling the requirements of all kind of Levels.

• Handling requirements from Multiple Business groups.

• Developed standardized job descriptions, job requirements and Hiring procedures.

• Ensure that the evaluation sheet is properly filled by the technical panel.

• Responsible for Salary Negotiations

• Initiating the offer approval process.

• Sourcing profile from various recruiting sources like:-

Company database, Job Portals, Employee Referrals, vendors,

different Search engine and through own network.

• Updating weekly / Monthly / Quarterly reports and presenting to the management.)

• Organization : People’s First Asia Training Consultancy

Position : HR Executive

Experience : Working from 1st of November 2012 to 5th May 2013

Roles & Responsibility:

• Handling the requirements of all kind of Levels.

• Sourcing profile from various recruiting sources like:- Company database, Job Portals, Employee Referrals, vendors, different Search engine and through own network.

• Scheduling F2F & Telephonic interviews for candidates.

• Regular follow ups with the Offered candidates for Offer acceptance and date of Joining

Personal Details:

Name : Sneha Yadav

Father’s name : Mr. Bharat Dudhe

D.O.B. : 02nd of March, 1990

Sex : Female

Nationality : Indian

Marital Status : Single

Language Known : Hindi, English & Marathi

Hobbies : Listening to music, Surfing net

Declaration

I do hereby declare that the above furnished particular are true and correct to the best of my knowledge and belief.

Date: SNEHA YADAV

Place:

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