Data Analyst Customer Service
Resume:
MOUSSA ABDILLAHI GUEDDI
PERSONAL DETAILS
Mobile: +253********
Email: adxkyh@r.postjobfree.com
Skype: Abayeh1_1
Gender: Male
D.O.B: 30-09-1982
Nationality: Djiboutian/Ethiopian
Location: Djibouti
Languages: English, French, Arabic, Somali, Afar & Amharic.
Professional Interpreter With experience in Data Analysis, Sales, Logistics Operations & Transportation Management, Possess Strong interpersonal relationship skills. Pragmatic, resourceful, energetic, motivated, result oriented & ready to relocate. I am constantly on the path to self-improvement, whereby I can acquire new skills as well as polish my existing talents. Capable of working well under pressure as well as multitasking.
EDUCATIONAL QUALIFICATIONS
S. No
Degree/Certificate
University /
Institute
Percentage/GPA
Passing Year
1
Master of Business Administration
Alagappa University, India
Second Class
Dec-2010
2
Bachelor of Business Administration
Madras University-Chennai
TN, India
Second Class
Jul-2008
3
Diploma in Logistics, Transportation and Supply Chain Management
Loyola College-Chennai
TN, India.
First Class
Jul-2010
EXPERIENCE & ACHIEVEMENTS
Sep 2022- Jan 2023. Valiant Integrated Djibouti
French/Somali Linguist
Jan 2021- Sept 2022. Social Affaires & Solidarity Ministry Djibouti
Social Works Assistant
Worked with the facility’s consultants as necessary and implemented recommended changes as required;
Attended in-service education programs in order to meet facility educational requirements;
Assisted in obtaining resources from community social, health and welfare agencies to meet the needs of the resident;
Reported suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc;
Involved the resident/family in planning social service programs when possible;
Communicated with excellent self-discipline and patience;
Assisted in developing and implementing policies and procedures for identifying the medically related social and emotional needs of the resident;
Participated in the community planning related to the interest of the facility and the services and needs of the resident and family;
Compiled information on discharge plans and present to appropriate committee as required;
Participated in discharge planning, development and implementation of social care plans and resident assessments;
Made written and oral reports/recommendations to the Director concerning the operation of the social services department.
OCT 2021- Up to Date INTERTRANS-NIPPON DJIBOUTI
Translator & Interpreter
Hired by the Japanese Ground Self Defence Force delegation mission for the enhancement Support of Disaster Response Capabilities Engineering Plant Operation Training for the Djibouti Forces at Cheick Osman Camp in Djibouti.
Participated in the recruitment of interpreters & their Payments.
Ensured job quality by getting in involved personally as parts of Interpreters team but also as a manager, superviser and team player being deployed in very hard training ground conditions.
OCT 2019-UPTO DAY INTERTRANS-NIPPON DJIBOUTI
Translator & Interpreter
Founded INTER-TRANS NIPPON Language Solution, my own private Translation company in September 2019 in Djibouti.
Contracted by the Japanese Ground Self Defence Force delegation mission for the enhancement Support of Disaster Response Capabilities Engineering Plant Operation Training for the Djibouti Forces at Cheick Osman Camp in Djibouti.
Participated in the recruitment of interpreters & their Payments. Ensured job quality by getting in involved personally as parts of Interpreters team but also as a manager, superviser and team player being deployed in very hard training ground conditions.
JAN 2019-MAR 2019 LOTRADINA/JICA DJIBOUTI
Translator & Interpreter
Involved in the intercommunication between Djiboutian Government Officials and JICA delegation and assured its accuracy and effectiveness during the capacity enhancement mission period.
OCT 2018-DEC 2018 VEDIOR DJIBOUTI
Translator & Interpreter (3rd Japanese Ground Self Defence Force in Djibouti)
Involved in the intercommunication between teams and assured its accuracy and effectiveness during the capacity building training period offered by Japanese Army to the Djiboutian Forces.
AUG 2017-AUG 2018 RANGE ROYALS CIGARETTE BRAND DJIBOUTI
Sales Representative:
Provided excellent customer service by assisting the public with necessary information, sales contacts focal point,
Processed and verified invoices for products received and sold, maintained sales records, received stock from vendors,
Communicated with vendors, trained and overseen new employees,
Received and recorded payments from vendors, maintained accuracy for the moneys received, printed sales reports, operated multiple phone calls daily and provided customers with information, taken messages for supervisor and coworkers and route calls to other stores upon request, packaged and delivered products from store to store, followed standard procedures, keep store in orderly and clean condition, operated a variety of standard office equipment, responsible for maintaining the security of the store, and assisted other chain stores for coverage as needed.
AUG 2016-JUL 2017 MAG INTERNATIONAL LOGISTICS DFZCO DJIBOUTI
Logistics Operations Assistant:
Prioritized safety of Workers
Completed Production & Delivery within deadlines
Observed Quality & Quantity of Goods to be Loaded into vehicles
Liaised & Negotiated with Transport Providers
Highlighted guidelines goods & consignee details to shipping agents and Maintained Communication
Validated Invoice & established record keeping measures & Traceability evidence of transactions
Involved in Hiring
Ensured & adhered workers into SoP
Assigned employees Terms of references & Promoted Accountability
Evaluated & Verified service Charges to Clients
Maintained All Records for clarity and reference purposes.
JAN 2016 – JUL 2016 WORLD FOOD PROGRAMME DJIBOUTI
Monitoring and Evaluation & Vulnerability Analyses Management Assistant
Gathered information and generated reports
Responded to queries & provided timely and accurate service
Processed, contributed and managed administrative support routine and financial tasks
Provided accurate documentation
Maintained responsibility of set standard systems and files & ensured information accuracy, visibility & availability
Identified discrepancies in statistics and data
Facilitated availability & integrity of data in corporate systems
Conducted training & support to staff & colleagues
Generated appropriate and comprehensive documentation steps of data analysis process
Guided junior colleagues on routine business support methods and practices to the required standards
JAN 2015 - JAN 2016 WORLD FOOD PROGRAMME DJIBOUTI
Business Support Assistant (Reporting Focal point, Budget & Programming / Programme Assistant)
Analysed Funds and Grants balances and solved discrepancies
Identified, analyzed, and interpreted trends or patterns in complex data sets using advanced analytical concepts
Monitored and updated the projects pipeline tool status, prevented breaks and maximized operational effectiveness
Participated and teamed with Logistics to the physical inventory events
Programmed Grants, created, edited and generated projects funds utilizations using the SAP tool
Prepared IPFs using Supply Chain Import Parity System (SCIPS) or template & ensured that grants are programmed
Contributed to the improvement of internal processes, enhancement of corporate systems and design of tools, to facilitate the overall planning, expenditure forecasting, and budget management and monitoring of resource utilization
Provided guidance to other support staff and contributed to their learning and development in budget planning, funds management and operational planning
Served as Reports focal point and gathered, analysed and disseminated WFP logistics information of Djibouti CO, in close coordination with CO’s different Units, Partners, national authorities
Coordinated with Log teams for data management on dispatches operation and reporting
Contributed, Enhanced and shared reporting formats as required, and compiled Units plans/forecasts of Djibouti Country Office
Provided WFP’s CO with regular inputs about logistics activities; Liaised regularly with other Reports Officers in other agencies/NGOs
Filtered & Reviewed raw data computer generated reports, printouts, and performance indicators to locate and correct core problems.
Prepared & updated monthly, quarterly and yearly reports like Pipelines, Executive Brief & Country Brief & SPR; SPR, COMET & SPRING Focal Points
SEPT 2012 – DEC 2014 WORLD FOOD PROGRAMME DJIBOUTI
LOGISTICS ASSISTANT COMPAS (COMMODITY ACCOUNTING)
Invoice processing & Commodity tracking
Liaised, Communicated with finance unit & services providers and processed invoice payments for port agents, transporters and Superintendent Services in SAP based system
Identified, analyzed, and interpreted trends or patterns in complex data sets using advanced analytical concepts
Verified and invoices anomalies against WFP commodity tracking tool
Collected, compiled data, produced and/or contributed to reports (e.g. CCTI, SPRs, financial closure, physical inventory, transport performance) and ensured information accuracy in corporate systems in support to informed decision-making
Captured and updated data based on vessel/superintendent/waybill/warehouse documents/daily dispatches & physical inventory in WFP’s global data base for commodity tracking
Identified exceptional cases and anomalies that cannot be performed in the system and report to Data Analyst
Ensured daily data cross-checks to validate the accuracy, completeness and integrity of the following documents: Stock Transfer Orders (STOs), Out Bound Deliveries (OBDs), Inbound Deliveries (IBDs), Transfers Orders, (TOs), Relevant dates in STOs, OBDSs, IBDs, and Sales Orders, Shipping Points, etc.
Performed physical inventories and reconciled with stock
Monitored and report on offline stock movements and facilitated the subsequent backlog recovery
Monitored and report on transit times from dispatch to receipt date noted on the waybill, and report any irregularity to the Logistics Officer
Responsible for the timely registration of confirmations of transaction receipts, Loans and Borrowings, Reallocations, Losses and Excess
Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.
JAN 2012 – AUG 2012 MARITIME & TRANSIT SERVICES DJIBOUTI
Logistics Coordinator
Prepared shipping documentation, clearance documents, daily follow up, generated reports, supported customers & Corrected discrepancies
Coordinated with Sales Department, Production Department, Warehouse and Logistics to ensure orders are booked, produced, and available and shipped as per requirement of the customer
Ensured that all documentation is encoded/sorted in ERP system
Sorted all documentation in orderly fashion
FEB 2011- DEC 2012 SERVEU L.L.C. (FACILITIES MANAGEMENT) DUBAI, UAE
Administrative Coordinator–Reporting to the Project Manager Engineer
Handled correspondence and general administrative tasks
Created and forwarded Quotations to both clients and suppliers and raising material requisition both electronic by using Horizon Access and manual for materials not present in the store
Collaborated with MEP Supervisors and purchase department on cost estimation
Opened job numbers using horizon access for all approved callout quotations
Raised of material requisition and budget summary in line with approved quotation from client
Identified, negotiated and finalized of all facility related contractors based on customer requirement
Captured monthly time sheets for all employees present at site using horizon access (ISO certified, UK based software)
Solved all HR related issues in the sites by liaising with our Head office
As Customer Service Executive and Helpdesk Operator
Introduced company’s profile and services to clients
Helped and terminated clients issues
Responded daily massive clients phone calls and emails
Assisted the Facilities Engineer in various MEP aspects
Reported monthly transactions to superior
SKILLS & LANGUAGES
MS Office suite, MS Outlook, Oracle (COMPAS), SAP (WINGS, SPSS, SCIPS, SPRING, COMET & LESS), Tally 7.2, with precise communication in French, English, Arabic, Somali & Amharic.
Refence Details
1.Vedior (JGSDF)
Name: Hassan
Email: adxkyh@r.postjobfree.com
Mobile:002**********
2.MAG International
Name: Hassan Idriss Miguil
Email: adxkyh@r.postjobfree.com
mobile:002**********
3.World Food programme
Name:Abdourahman Souleiman Hassan
Email:adxkyh@r.postjobfree.com
Mobile:002**********
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