ANN P SMITH

Phone: 202-***-**** adxk0f@r.postjobfree.com

Summary of Skills

Over 5 years of experience in Sales & Leasing in commercial and affordable housing industries with strong ability to build diverse clientele. Exceptional customer relationship, certified leasing consultant, ability to work with diverse clientele and knowledge of fair housing and Housing Choice Voucher Program. Certificate

Certified Leasing for a Living May 2014

Certified Fair Housing May 2014

Employment Experience

ResidentialOne Management, Gaithersburg, MD

Assistant Manager August 2018

June 2020

Duties & responsibilities

Assists in the training of all property staff.

Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.

Responsible for the office being kept in a neat and clean condition.

Evaluates staff performance, including the completion of annual performance reviews.

Counsels underperforming staff, and provides critical feedback to improve performance.

Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.

Has a working knowledge of all affordable regulatory forms and documents.

Submits accurate and complete reports as specified on Residential One’s time table.

Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.

Responsible for in-house file audits on a semi-annual basis.

Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.

Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.

Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.

Responsible for the preparation of the Reserve Funds Replacements (RFR).

Housing Opportunities Commission, Kensington, MD

Housing Specialist I May 2014 July 2016

● Responsible for determining initial eligibility and issuing initial voucher to applicants from the agency’s waiting list for Housing Choice Voucher Programs.

● Responsible for determining continued eligibility of program participants by processing recertification, rent increase requests, relocations and preparing Housing Assistance Payment Contracts to Landlords.

● Provide excellent internal and external customer service and perform various duties including assist special needs applicants and participants that require accommodations. Intersolutions Inc., Silver spring, MD

Leasing Specialist May 2014 March 2015

● Promoted fair housing standards, equal housing requirements while maximizing the occupancy and conforming to the established rent structures and/or rent promotions

● Qualified and prequalified applicants and prospective residents

● Responsible for increasing occupancy by providing exceptional customer service

● Prepared leases and renewals

Winn Companies Baltimore, MD Aug 2013May 2014 Section 8 Specialist

● Advertised vacant units in newspapers and website of the apartment complex, in resulting in 10% increase.

● Performed interviews and screened prospective tenants and perform background checks

● Prepared and send out annual recertification packets to tenants and annual recertification letters for the lease holder on a monthly basis.

● Monitored tenant account in HAP when there is over payment or not paid at all. Bldg Management Essex, MD March 2013 Aug 2013

Leasing Consultant

● Responsible for insuring the “model” apartments and town homes are ready for show.

● Generated lease agreements and get is signed by renters after confirming their understanding on terms and conditions

● Knowledgeable of current on the property rental rates.

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