Service Agent Management Specialist

Asim SULEMAN

Address: currently living in Copenhagen, Denmark, and willing to relocate worldwide

Contact: mobile: +45 8195 6698, e-mail: adxjrz@r.postjobfree.com

Date and place of birth: May 16, 1973, Burnley, Great Britain

Nationality: British (Resident in Denmark since the age of 4)

LinkedIn: https://www.linkedin.com/in/asim-suleman-901b4860

LANGUAGE SKILLS

English, Danish, Punjabi, Urdu and Hindi - Native speaker

Swedish and Spanish - Advanced

German (and Norwegian) – Beginner although comfortable in understanding

OTHER SKILLS

Computer

Advanced knowledge of Microsoft Systems, Lotus Notes and the Internet.

Well skilled user of the operations system Windows OS, Sales Force, SAP, Zendesk and CRM (Siebel) programs, IBM Remedy ticketing system etc.

TEACHING EXPERIENCES (CELTA certificate for teachers obtained in 11/2011)

Private teaching / tutoring

Czech Republic (02/2008 – 08/2008)

Philippines (12/2012 – 10/2013)

Denmark (01/2014 – 12/2014)

COURSES AND WORKSHOPS

• Negotiation and Presentation Skills Workshop

• Customer Service Workshop

EDUCATIONS

2002 - 2004 Copenhagen Business School

Master’s Degree in Human Resource Management

1996 - 1999 Copenhagen Business School

Bachelor’s degree in Philosophy and Economy

Other subjects include Micro/Macro economy, the Development of Philosophy through time, Economical Philosophy and HRM

WORK EXPERIENCES

04/2022 – 09/2022 - Lexit Group Denmark (Norwegian company), Stockholm, Sweden (Order Management Specialist for Denmark).

This position is a prolongation of my position at Markem-Imaje AB.

09/2019 – 04/2022 - Markem-Image AB (US company), Stockholm, Sweden (Order Management Specialist for Denmark, Sweden and Norway).

As an Order Management Specialist for Denmark I was primarily responsible for all the Danish customers as the only single point contact person. I was also the back-up responsible for all the Swedish and Norwegian customers.

My responsibilities included order management, Logistic issues, Accounting. client invoicing / payment, E-ordering, Pricing, Translation, Compliance and product advising.

I was the Super User for the E-Commerce Portal and Nordic Pricing, as well as a Trade Compliance Champion for the Nordics. I was furthermore responsible for the training and management of new colleagues.

06/2018 – 09/2019 - 3M (US company), Stockholm, Sweden (Order Management Specialist for Denmark and Norway).

As an Order Management Specialist I was responsible for all the Danish industrial customers as the only single point contact person. I was also the back-up responsible for all the Norwegian customers.

My responsibilities included order management, Logistic issues, Accounting department issues. client invoicing / payment, E-ordering and product advising.

I daily collaborated with other departments such as the Accounting department, Logistics, Supply/Demand, Sales etc. both on a local and global level.

05/2017 – 06/2018 - HENKEL NORDEN AB (German Adhesive Company), Stockholm, Sweden (Order Management Specialist for Denmark, Norway and Sweden).

As an Order Management Specialist I was responsible for all the Danish and Norwegian customers as the only single point contact person. I was also the back-up responsible for all the Swedish customers.

My responsibilities included order management, Logistic issues, Accounting department issues and client invoicing / payment.

I daily collaborate with other departments such as Accounting department, Logistics, Supply/Demand, Sales etc. both locally and internationally.

10/2007 – 05/2017 - TRANSCOM (US CS company), Stockholm, Sweden (CSA / TL for a Media project)

- CGI (US IT company), Manila, Philippines (Service Desk Analyst)

- IBM (US IT company), Erfurt, Germany (Parts sales support Analyst)

- HEWLETT PACKARD (US IT company), Sofia, Bulgaria (1st Line Technical Support Analyst – for Danish and English speaking countries)

- IBM (US IT company), Dublin, Ireland (Technical Helpdesk Customer Service Agent – for Danish and English speaking countries)

- EXXON MOBIL (US oil company), Prague, Czech Republic (Dedicated Customer Professional/Technical Helpdesk)

As a member of the Danish team I was responsible for ensuring the highest level of customer service to our customers. My main responsibilities included:

Answering inquiries and handling client issues through phone and e-mail

Handling outbound calls to arrange special requests

Maintaining a friendly, courteous and professional relationship with customers at all times in order to match their requirements

Ensuring the complete cycle of all customers regarding requests, complaints or solving problems professionally, efficiently and in a timely manner

Actively participate in various projects within the department

INTERESTS travelling, meeting new people, learning new languages, movies, gym, cats

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