Data Entry Customer Service
Resume:
Manuela Sander
Professional Summary
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team. Experienced in Sales/Customer Service Industry with over 20 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Sales-oriented travel expert with excellent administrative skills and experience. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Work History
Sander And Sun Travel - Certified Travel Consultant
Savanna, United States
05/2013 - Current
• Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Arrange travel accommodations for groups, couples, executives and special needs clients.
• Organize memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Lutheran Social Services of Illinois - Direct Support Professional Supervisor
Stockton, IL
12/2015 - 04/2018
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Responsible for Payroll, Hiring, Work Schedules, Discipline, Schedule training of Employees as well as Individuals,
• Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Referred families to shelters, legal resources and educational programs.
• Spoke with community organizations to boost outreach and highlight programs successes.
• Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
• Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
• Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Adhered to established policies, procedures and compliance for satisfactory audit rating.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Developed and executed plans to monitor standard process adherence.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Provided observations, took measurements and performed tests at various stages according to quality control plan.
NICIL - Direct Support Professional
Freeport, IL
09/2013 - 06/2015
• Consulted with different healthcare disciplines to offer important mental health support to patients.
• Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.
• Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
• Ensured safety and well-being of each patient in alignment with care plan.
• Maintained clean, safe and well-organized patient environment.
• Administered medication as directed by physician.
• Monitored progress and documented any patient health status changes, keeping healthcare team updated.
• Developed rapport to create safe and trusting environment for care.
• Assisted disabled clients in any way necessary to facilitate independence and well-being.
Completed entries in log books, journals and care plans to document accurately report patient progress.
• Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
• Supervised safety, behavior and actions during scheduled and emergency trips off campus.
• Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.
West Carroll High School - Teacher's Aide
Savanna, IL
09/2013 - 06/2015
• Oversaw groups of up to students at school and off-site locations, maintaining optimal safety and security.
• Supported student learning objectives through personalized and small group assistance.
• Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
• Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
• Prepared teaching materials and set up audio-visual equipment for lead teacher.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Worked with individual students to provide personalized educational, behavioral and emotional support.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
Affiliations
• Currently on the Savanna Business Chamber Board
• Volunteer at the Carroll County Senior Center
• Member of Savanna Beautification in Motion adxir8@r.postjobfree.com
Savanna, IL 61074
Skills
• Company guidelines and procedures
• Marketing
• Technical support
• Staff supervision
• Team building
• Scheduling
• Cash management
• MS Office
• Operational improvement
• Strategic planning
• Administrative support
• Training
• Customer service
• Documentation
• Project management
• Quality assurance
• Recordkeeping
• Data entry
• Regulatory compliance
• Budgeting
• Time management
• Inventory management
Education
Joliet Jr College
Joliet, IL
Business Administration and Management
• Coursework in Accounting, Business Law and Computer Classes
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