Brandon W. Thompson

PERMANENT:

**** ***** **. *** ***

Honolulu, HI. 96814

210-***-****

adxir3@r.postjobfree.com

SUMMARY:

Huntington Ingalls Industries- Network Engineer Lvl. 2 CompTIA Security+ ce Certification earned on May 3rd, 2023 Top Secret Security Clearance w/ CI Poly

BAS in Applied Science, Concentration Information Security Assurance. EDUCATION:

Bachelor of Applied Science, Concentration in Information Security Assurance,

(May 2020)

Major: Information Security Assurance

University of West Oahu, Kapolei, HI 96707

Associate of Science in Information Technology, (December 2018) Kapiolani Community College, Honolulu, HI 96816

EXPERIENCE:

Huntington Ingalls Industries, February 27th, 2023 - Current <Full-time> Network Engineer Lvl 2, Honolulu, HI.

● Perform assessments of systems/networks within the networking environment/enclave, and identify systems/networks that deviate from acceptable configurations, enclave policy, or local policy.

● Provide technical support for computers and associated networks. Install, troubleshoot, and service computers, network equipment (such as servers, modems, thin clients, related PC software, Cisco phones, cables, and connectors).

● Perform intermediate PC, PBX, and network software programming.

● Maintain network diagrams and logs.

● Troubleshoot Windows servers, VMware, and ESXI servers.

● Install thin/thick clients for user workstations.

● Deploy virtual servers by cloning/using templates of virtual servers.

● Maintain user access in VMware vSphere

● Manage Windows Active Directory administration.

● Experience with installing and managing Cisco Unified Communications Manager.

● Experience with servers, switches, patch panels, routers, ESXI’s.

● Strong communication skills and display leadership skills when working with end users.

● Ability to instruct and train end users on problem solving techniques by demonstration or creating SOP instructions.

Geek Squad, December 17th, 2018 - Current <Part-time> Advanced Repair Agent Honolulu, HI.

● Repaired and replaced damaged computer hardware.

● Troubleshooted corrupted software

● Responsible for providing a wide range of information management, logistics, policy and procedure development, personnel management, training, and other management support services for Geek Squad.

● Gathered, verified, analyzed, and inputted client device problems into work orders with detail.

● Migrated and backed up existing data, applications and software to external and internal hard drives.

● Evaluated and determined corrective actions to recover and restore data to normal operations.

● Installed and configured security procedures to guard against malware.

● Identified and resolved client’s device malfunctions and provided technical information services; cataloged, classified, and obtained materials to manage libraries and provide technical information services.

● Analyzed and troubleshooted network hardware components and software reliability.

● Performed assigned professional or technical projects involving such duties as: computer systems for compliance with specifications or for evaluation in terms of operational use.

● Performed administrative duties such as: gathering and documenting a variety of narrative and/or statistical data to prepare reports conducts analyses of data to support conclusions.

● Prepared and presented technical briefings in laymen’s term.

● Assessed functionality of Windows and Mac computers, Android and IOS smartphones, televisions, cameras, and appliances.

● Monitored IT services, e.g., Windows 7/Windows 10/MacOS/Linux operating systems, applications e.g. and systems, and performs preventive maintenance and minor administration of the same to keep the systems optimized.

● Troubleshooted and configured Microsoft Office applications.

● Routed unresolved problems to appropriate specialists for resolution, maintained complete status of trouble call for reference and reporting purposes.

● Identified internal/external best customer service practices across Geek Squad. Northwest Vista Computer Lab, August 2015 – April 26th, 2016 <Part-time> Computer Lab Technician, San Antonio, Texas

● Computer lab technician at the Northwest Vista computer lab, August 2015 – April 2016.

● Duties included serviced/ troubleshooted computers, cleaning over 100 computers in a work shift, fixed printer jams, changed projector bulbs, and gained experience by watching a computer lab specialist work with ports for the campus.

● Gathered, verified, analyzed, and inputted client device problems into work order.

CERTIFICATIONS/

AFFILIATIONS:

● TS w/ CI Poly Clearance

● CompTIA Security+ ce Certification

● Apple Certified IOS Technician (2019)

● AASP Certification (Apple Authorized Service Provider, 2019)

● Certificate of Competence, Help Desk (2018)

● Certificate of Achievement, Information Technology (2018)

● Certified Samsung Phone Repair Technician

● Received the Hawaii Promise Scholarship in Fall 2017. COMPUTER SKILLS:

● Languages: Java, C++, Java, JavaScript, SQL

● Windows 7/8.1/10, Linux, Apple MacOS

● Microsoft 365 Suite

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