Customer Service Operations Supervisor
Resume:
Debra Courtney
Mobile No.: 405-***-****
Email ID: adxi8r@r.postjobfree.com
Address :*** * ************ ** *** 2 Shawnee, Ok 74804 CAREER OBJECTIVE
Goal-driven Operations Supervisor with more than 20 years of progressive Customer Service experience. Exceptional business acumen, administrative strengths and program management abilities. TECHNICAL SKILL
POS systems operations,Records management,Billing,Customer relations,Records maintenance,Financial administration
WORK EXPERIENCE
0 02/06/2021 - 11/06/2022
Organization : Lancer Worldwide, San Antonio
Designation* : Texas
Responsibilities: Assisted in continuous development of effective operators to achieve desired results. Completed frequent walk-throughs and directed team members to correct issues impacting production. Coached and developed team members through formal and informal interactions. Oversaw aspects of inventory and daily activity production. Assessed, optimized and elevated operations to target current and expected demands. Oversaw daily operations by delegating tasks, managing 1 02/06/2020 - 11/06/2022
Organization : Dollar Tree, San Antonio
Designation* : Texas
Responsibilities: Assisted in continuous development of effective store associates to achieve desired sales and results. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and professionalism. Coached and developed store associates through formal and informal interactions. Oversaw aspects of maintenance, inventory and daily activity management. Provided mentorship for employees to generate sales, promote effective upselling and cross- sell to improve retail productivity. Led team in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Supervised cashiers in the processing credit, debit, and cash payments to streamline sales. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Assessed, optimized and elevated operations to target current and expected demands. Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers. Assisted customers, answered questions and resolved problems for stellar customer service. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Oversaw daily operations by delegating tasks, managing shift changes and conducting key holder duties to open and close business. Oversaw inventory receiving, stocking, pricing and returns by REFERENCE
Name Caitlyn Renninger
Email Address adxi8r@r.postjobfree.com
Mobile No. 210-***-****
Name Kristina Poehler
Email Address adxi8r@r.postjobfree.com
Mobile No. 210-***-****
PERSONAL INFORMATION
NAME : Debra Courtney
Mobile No.: 405-***-****
Email Address : adxi8r@r.postjobfree.com
Birth Date : 20/06/1981
Gender : Female
Address : 926 E Independence St Trl 2 Shawnee, Ok 74804 Language Know : English
Marital Status : Unmarried
Nationality : Caucasian
Hobbies : DIY Crafting,Mentoring Individuals,Reading,Spending quality time with my DECLARATION
I hereby declare that the above mentioned information is true to the best of my knowledge and belief. PLACE : Texas
DATE : 04-06-2023
SIGNATURE
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