Service Representative Center Agent

MARIE CHRISTIE ESTIME

*** ***** ****** ******, ** 28398

Cell. 571-***-****

Email: adxi8a@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SCOTIABANK, Dominican Republic (2022 to 2023)

Collections Agent

Responded to customer inquiries in a timely and professional manner.

Maintained a high degree of confidentiality when dealing with sensitive customer information.

Followed up on payment arrangements to ensure that payments were received on time.

Maintained up-to-date knowledge of relevant state and federal laws regarding collections.

Attended monthly meetings to discuss collection strategies and performance.

Participated in collection training sessions to stay up to date with industry best practices. ALORICA DOMINICANA, Dominican Republic (2020 to 2022) Customer Service Representative

Developed and maintained a customer-friendly environment.

Maintained a high level of product knowledge to better assist customers.

Provided quality customer service while adhering to Company policies and procedures.

Answered customer questions and provided accurate information regarding products and services.

CARIBBEAN AIR MAIL, Dominican Republic, (2016 to 2020) Accountant:

Performed various banking transactions (Bank of America, City National Bank, Service of Courrier, Caisse Desjardins, and National Bank of Canada, BRH, Capital Bank, Sogebank). Reset Account and check unpaid. Verification of accounts of the company meaning the inputs and outputs money. Recorded and reconciled all financial transactions made by the company through the QuickBooks program, etc.

Accountant payable:

Records of deposits with manual or automatic application of payments to invoices. Tracking invoices and receiving customers contracts. Registration and posting of scrambled checks. Allow the suspension of customer credit meets the conditions permitted. The suspension may be manual or automatic. Register deductions. History and Statistics, etc. EDUCATION

DIPLOMA of PUBLIC ACCOUNTING

UNIVERSIDAD TECNOLOGICA de SANTIAGO (UTESA), DOMINICAN REPUBLIC (2012-2015)

HIGH SCHOOL

COLLEGE ROGER ANGLADE, PORT-AU-PRINCE, HAITI (2002-2009) CERTIFICATIONS AND TRAINING

English (WORLD ENGLISH INSTITUTE)

Payroll c (CARPAB)

Auxiliary Accountant (R&R Division de Entrenamiento)

Spanish (CENTRO BONO)

Call Center Agent’s Training (BS GROUP)

Receptionist and Hotel Management (ETC)

Ms. Word

Ms. Excel

Ms. Power point.

COMPUTER SKILLS

English

Spanish

French

Haitian Creole

LANGUAGE SKILLS

Computer and Technology

Business

Languages

INTERESTS

HOBBIES

Watching movies

Watching Self-development Videos

Reading books

REFERENCES

Jean ACHEDOU, Cellphone: 809-***-****

Wysvick BEAUGE, Cellphone: 954-***-****

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