Customer Service Social Studies

Kayanna J.N. Dehaney

** ******* *****, ****** *****, Spanish Town P.O. St. Catherine, Jamaica W.I

Phone: 876-***-****

E-Mail: adxhk0@r.postjobfree.com

Profile

An optimistic and self-motivated individual who believes in impressive delivery where workflow is concerned. In addition to these characteristics, I pride myself to be accountable, a team player, reliable, industrious, and having integrity great customer service. These are just some of the features of value adding traits I intend to display within the work environment.

Skills and Competencies

● Problem Solving

● Ability to work in teams

● Time Management

● Active Listening

● Good command of written and spoken English

● Exhibits passion for excellence in service

● Maintains a focus on results and outcome

● Proficient in the use of Microsoft Office Applications (WORD, EXCEL) Experience

IBEX GLOBAL

Quality Analyst (2019-2022)

● Actively Listen and Analize calls.

● Provide timely reports from call assessments to Team Supervisors.

● Performs monitors of customer care email responses

● Participates in design of call monitoring formats and quality standards.

● Perform other duties assigned (conduct interviews and coaching). IBEX GLOBAL

Customer Servive Agent: (2018-2019)

● Manage incoming calls and customer service inquiries.

● Identify and assess customer service needs to achieve satisfaction.

● Handle customer complaints and provide appropriate solutions and alternative within the limits and follow up to ensure resolution.

HOTEL VERSALLES

Housekeeper: (2016)

● Perform basic cleaning activities.

● Ensure designated rooms are cared for and inspected according to standards.

● Protect Equipment and make sure there are no inadequacies

● Maintain confidentiality and honesty when dealing with Guests’ items and valuables. Education, Training & Certification

University of Technology, Jamaica: August 2022-Present Bachelors of Science Degree in Communications Art and Technology (BCAT) Marcus Garvey Technical High School: 2009-2014

CSEC:

English Language-Grade 3

Food & Nutrition- Grade 2

Clothing & Textile- Grade 3

Music- Grade3

Office Administration- Grade 3

Social Studies-Grade 3

Principles of Business (P.O.B)-Grade 2

Other Education:

Commodore Skill Training Centre:

National Council on Technical and Vocational Education and Training (NCTVET): House Keeping

&Hospitality Tourism from Heart Trust NTA-Level 1

Reference upon Request.

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