Very flexible Willing to learn new things Can adjust/adapt qui

T M Tamiah Mason

*** *********** ** *** *** Danville VA 24541 adxh5q@r.postjobfree.com 434-***-****

With a strong background in customer service and a comprehensive understanding of software, I am seeking a position where I can add value alongside a dynamic team and staff. I excel with client management, organization, customer service, and professionalism. Aiming to leverage a proven knowledge of customer communications, strategic planning, and service measures skills to successfully fill the team member role at your company. EXPERIENCE

Resident Assistant Old Dominion University, Norfolk, VA August 7, 2019- January 2021

● Ensure the safety of residents

● Attend meetings

● Organize supplies

● Management

● Front desk customer service

Greet incoming residents

Answer phone calls efficiently

Complete paperwork

Portfolio Recovery Associates Danville, VA

January 1, 2021- March 2021

● Call Center Agent

● Great speaking skills

● Attend meetings

● Persuade customers to pay off debt

● Front desk customer service

Greet incoming residents

Answer phone calls efficiently

Private Duty PCA

April 22, 2020- June 2021

● Assist patients with support for activities of daily living Bath & Body Works Keyholder

July 2021- March 2022

● Sales Associate

● Engage with customers

● Welcome customers into the store

● Assist customers with finding their desired product

● Handles money efficiently

Rue 21 Assistant Store Mgmt

September 2021- March 2022

● Manager

● Complete daily paperwork

● Manage sales, conversion, and loyalty for customers

● Communicate efficiently within the workplace

● Handles money efficiently

● Attend live meetings for management

Secretary and Tutor Manifest Your Education LLC - Danville, VA January 2021-Present

● Completed booking and scheduling.

● Maintained paperwork and receipts.

● Fielding 50+ calls per day by assisting customers through their needs. ● Referring and linking customers to resources that fit them.

● Tutor students from Elementary school- College level Danville Pittsylvania Community Services Case Manager/QMHPC/ Hospital Liaison/ NGRI Coordinator

March 2022-Present

● Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.

● Admits new clients by reviewing records and applications; conducting orientations.

● Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.

● Discharge Planning for Psychiatric Hospital Admissions

● High caseload 60+ clients

EDUCATION

● Advanced High School Diploma (George Washington High School)

● Bachelor of Science Degree (Old Dominion University)

● Bachelor of Arts Degree (Old Dominion University) SKILLs

● Very flexible

● Willing to learn new things

● Can adjust/adapt quickly

● Organized

● Communication skills

● Positive

● Time management

● Works well with others despite background, age, race, religion, etc.. Awards

● Graduate of Distinction Award

● National Honor Society

● Honor Graduate

● Class rank #6 out of 450 students

● Scholar of the Month (Old Dominion University)

● National Honor Society (Old Dominion University)

● CPR Certified

● Qualified Mental Health Professional

● TOVAH Training Certified

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