Cristal Stevens Case, MBA

*** **** ********** ******, *** Ridge, Tennessee 37830

Cell: 865-***-****

SUMMARY OF QUALIFICATIONS

●Strong analytical, technical, and interpretive skills

●Demonstrates ability to work independently in a virtual environment by exhibiting high work standards,

●self-motivation, and productivity

●Exceptional customer service skills, among all levels of business

●Exceptional communication and interpersonal skills, with a strong spirit of teamwork

●Highly motivated and self-initiated individual

●Manages time efficiently, prioritizing tasks and responsibilities while working in a fast-paced environment

●Ability to coordinate many projects at once with changing priorities

PROFESSIONAL EXPERIENCE

Collabera

March 2021 – June 2021

Customer Service Agent Tennessee Unemployment Office (Virtual)

Answer 60+ phone calls per day, provide claim arch and fix claim issues, assist with weekly certifications

Extensive data entry skills with no room for error

Provide excellent customer service, showing empathy and confidence

Customer Service Agent, Legislative

Claimants would contact their state representative regarding their claim, with no payment for a long period of time. I processed these claims, and then researched the reason for no payment.

TDB Communications

May 2020 - November 2020

Customer Service Agent, North Carolina Unemployment Office (Virtual)

Answer 60+ phone calls per day, provide claim status, research and fix claim issues, assist with weekly certifications

Extensive data entry skills with no room for error

Provide excellent customer service, showing empathy and confidence

Point Pick Up, Door Dash, and Dinner Delivered

February 2020 - November 2020

Delivery Driver

Deliver groceries and restaurant orders to customers, confirming all orders are correct while showing supreme customer service daily by being prompt and courteous

Parkwest Medical Center

December 2019 - February 2020

Diet Clerk

Ensure all medical diet orders for patients are updated in system according to doctor’s orders, and all orders are placed for breakfast, lunch and dinner according to their diet orders

Visit 40+ patients each day to take orders for breakfast, lunch, and dinner, according to the prescribed diet orders

Work tray line as needed, filling each plate with required foods according to prescribed diet orders

PL Marketing

October 2019 - December 2019

Kroger Brand Sales & Marketing / Order Fulfillment Associate

Assist with the Kroger and Walgreens merger – Kroger now carries Walgreens brand over the counter medications, and Walgreens has a small Kroger grocery shopping area in store

Shopping for customers for pick up at Kroger store or being delivered to local Walgreens

CVS Health, Knoxille, Tennessee

October 2018 - August 2019

Customer Service Representative

Answer 75+ phone calls per day, placing orders for members and assisting with benefits information

Extensive data entry skills with no room for error

Provide excellent customer service, showing empathy and confidence

Oak Ridge National Laboratory, Oak Ridge, Tennessee

August 2004 – June 2018

Administrative Assistant, Computing and Computational Sciences Directorate

●Support Group Leader and staff of the Computer Research Group and Discrete Computing Systems Group

oAssist with proposal writing by collecting materials needed

oBudget planning for numerous project accounts while managing all procurement requests in group, including auditing and following up on discrepancies

oWork closely with procurement to initiate setup and/or modification of subcontracts, including auditing and tracking subcontract process while following ES&H and OPSEC standards

oHighly skilled, daily working knowledge of SAP

oOrganize space, computers, time, and projects for 40+ incoming students every year, including the contracts from start to finish

●Assist with the recruitment, interview, and onboard process for interns and employees including the contract process from start to finish - this includes setting up computers, accounts, passwords, etc.

●Excellent in coordinating off-site/on-site conferences, events, and meetings

oCoordinate one annual workshop with 400+ participants from academia, government, and research backgrounds

SOFTWARE EXPERIENCE

●Microsoft Office Suite, Office 365 – Highly Proficient in Excel and Word

●Social Media: Facebook, Twitter, LinkedIn, Instagram, Pinterest

●Asana, Basecamp, Trello

●Mailchimp

●DropBox, Google Drive

●Graphic Design in Canva

●Skype, Slack, Google Chat, Microsoft Teams

●Mac and PC user

EDUCATION

Strayer University, Knoxville, Tennessee – 2013

Masters of Business Administration, Finance concentration

Tusculum College, Knoxville, Tennessee - 2006

Bachelor of Science, Organizational Management with Human Resources concentration

Best Practice Project Management Training, Oak Ridge National Laboratory

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