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Customer Service Lab Technician

Location:
Raleigh, NC, 27610
Salary:
70
Posted:
June 01, 2023

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Resume:

Ryan Montgomery Sr.

*** ********* *****

Raleigh, North Carolina 27610

336-***-****

Professional Experience:

IQVIA/Q2Lab Solutions – Durham, NC

**/**** - *******

Sr. QC Inventory Management Coordinator

Support all phases of inventory, coordinating the efficient and controlled flow of materials to and from delivering carriers, laboratory storage and short-term working stock.

Maintain inventory records to ensure accurate records of stock on hand and adequate stock levels in

accordance with established guidelines.

Responsible for the illumina platform, making sure the Sequencing lab is fully stocked with reagents on a weekly base.

Quintiles/Aerotek Scientific – Raleigh, NC

10/2014 – 05/2015

Sr. Specimen/Inventory Management Associate

In charge of receiving reagents, samples and storing them in their proper controlled climate.

Critical Path Services (Contracted Position for Bayer Crop Science)

Research Triangle Park, NC

4/2014 – 10/2015

Quality Control Analyst

Reviewed study documentation in hard copy and electronically against draft reports and /or related documents for accuracy to raw data.

Reviewed equipment and facility records to ensure accuracy within Standard Operating Procedures.

Prepared tables for reports and use for quality assurance audits.

Beckman Coulter Genomics

Morrisville, NC

12/2000- 05/2012

Customer Service Contract Coordinator/ Inside Sales 02/2005-05/2012

Oversee Order Management function for a GLP/GCP/GMP/CLIA regulated laboratory and provide work direction to Accessioning personnel.

Provide weekly revenue data/reports and presentations to upper management based on received work.

Liaison between Sales Department and Operations to ensure services are well-understood and properly defined prior to project start date; verify accuracy of service codes based on the services and platforms requested.

Ensure purchase orders are accurate, complete, and signed by all parties prior to project start date; facilitate contract agreements and amendments to include quotes and receipt of invoices; accurately handled, mailed and /or filed orders/invoices for contract agreements.

Work with Study Management to facilitate proper laboratory execution of services in accordance with approved contracts.

Set up and track projects from initiation through completion to facilitate invoicing (Oracle Billing System) and forecasting (Sales Force/CRM).

Analyze Customer Service inquiries for Sales leads; communicate new business opportunities to Sales Department

Work with Sales representatives to resolve problems with sample receipt as required.

Work with Study Management to resolve issues with the LIMS Project Setup as required.

Manage sample collection kit orders and ensure timely delivery to client sites.

12/2000-02/2005

Associate Scientist III, Group Leader, Senior Production Scientist, Purification (DNA RNA)

Managed a team focused on genotyping, purification, and quantitation assays, including training of new scientists.

Conducted service testing to support major product lines including: genotyping, purification, quantitation, and sample management; validated new methods introduced in the lab; interacted with Study Management to resolve sample issues

Performed Calibration and Preventative Maintenance on laboratory equipment.

Performed PCR based amplification assays and subsequent analysis.

Performed RFLP analysis, prepared agarose gels, and fractionated post-PCR products.

Performed nucleic acid isolation from whole blood, tissue, and other sample types

Characterized purified nucleic acid products.

Documented all relevant steps electronically in LIMS in a GLP/GMP/CLIA compliant environment; prepared recommendations for new SOPS; modified existing SOPS.

Wolff’s Bakyard Cuisine

Raleigh, NC

Owner, Food Truck Business 08/2004-Present

We provide professionally southern style cuisine to businesses and special events.

Lab Corp

Burlington, NC

Clinical Lab Technician 11/1999-11/2001

Performed QPCR assays in a GLP/GCP compliant laboratory.

Tracked sample chain of custody on paper and an electronic laboratory notebook.

American Red Cross

Durham, NC

Clinical Lab Technician 09/1998-11/1999

Processed blood using centrifuge to separate whole blood from plasmid.

Prepared sample shipments and ensured delivery to hospitals.

Active member of a Disaster Team, providing meals and emergency medical care to the

Community during natural disasters.

Education:

May 1998

North Carolina Central University - Bachelor of Science in Biology, Minor in Chemistry

University Mascot (Eagle)

References Available Upon Request



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