KIMBERLY L. ROBINSON-HERRIOTT

**** ****** ***** ***

CANAL WINCHESTER, OHIO 43110

614-***-****

adxg3v@r.postjobfree.com

Dear Sir or Madam:

Please accept this letter and my enclosed resume as an expressed interest in joining your organization in a position that would utilize my experience and background.

I am seeking a position with your organization that will capitalize and expand skills previously developed through experience, training and proven capabilities. You will note I have acquired practical and in depth knowledge in several different fields.

I am certain that I can make a valuable contribution to your organization, and would welcome the opportunity to meet and discuss my qualifications with you personally.

Should you have the need for any additional information or if you would like to arrange an interview, please contact me at your earliest convenience. I look forward to hearing from you. Sincerely,

Kimberly Robinson-Herriott

ENCLOSURE

KIMBERLY L. ROBINSON-HERRIOTT

5785 EMPIRE MILLS RUN

CANAL WINCHESTER, OHIO 43110

614-***-****

adxg3v@r.postjobfree.com

EMPLOYMENT

WACHOVIA DEALER SERVICES- COLUMBUS, OH

AUGUST 2001-DECEMBER 2007

LOAN SERVICE COUNSELOR

*Indirect collections on delinquent auto loans

*Educating customers on financial alternatives before repo

*Working payment plans with customers, to cure accounts

*Skip tracing using Lexis Nexus, Credit Reports

*Train and coaching new hires

CHECKFREE-COLUMBUS, OH

MARCH 2001-JUNE 2001

CUSTOMER SERVICE REP

*Collected on online bill payment service accounts

*Cleared returned payments

*Processed reversals for merchants

*Reactivate and deactivate accounts

*Verified account funds through banks

*Making and taking incoming and outgoing calls

*Balancing charged off accounts

BANK ONE-AKRON, OH

JULY 2000-OCTOBER 2000

COLLECTIONS REP

*Indirect collections on delinquent auto and RV loans

*Educating customers on financial alternatives before repoing unit

*Typing repo summaries, right to cure letters, and collection letters

*Gathering information from BMV and Tax Assessors offices

*Skip tracing techniques

GE CARD SERVICE-CANTON, OH

DECEMBER 1995-APRIL 2000

COLLECTIONS REP

*Collecting on 30 to 90 day delinquent credit card accounts, through inbound calls

*Educating customers on financial alternatives

*Meeting established abandonment rate, CE, team, individual, and organizational goals

5 & 10 SHOE STORE-CANTON, OH

January 1989-MAY 1989

STORE MANAGER

*Handled sales, invoices, banking, hiring, firing, advertisements and store displays

*Payroll, stocking, shipping, cashier, and placing orders

*Opening and closing store

5 & 10 SHOE STORE-CANTON, OH

June 1986-August 1988

SALES CLERK

*Greeted customers

*Cashier, sales, and customer service

*Opening and closing store

*Setting up displays and stocking the store

*Training new hires

*Stocking the store

EDUCATION

McKinley Senior High (1988) Canton, Oh

COMPUTER SKILLS

Windows 96/98 2000/NT, Excel, Word, Novel, Microsoft, Lexis Nexus, I-Top, Fast Data

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