Customer Service Representative

STARR PLEASANT

WORK EXPERIENCE

Jackson Hewitt Tax Preparation (Contracted during Tax Season) Nov 2022 – April 2023

Receptionist

Assist customers pick up and drop off their tax forms.

Answer client calls via our national call center routing system.

Answer questions and provide future tax planning to clients.

Resolve client complaints or refer situations to the supervisor (as appropriate) for resolution.

Support office priorities through teamwork and collaboration.

Epiq August 2020 – Nov 2022

Customer Service Representative

Inbound/Outbound calls assisting callers with check reissue, name change, account information.

Manage outbound calls to provide information from escalations. I have maintained 93% or above QA average making perfect attendance.

Managed general 3rd party banking related inquiries for Wells Fargo customers.

State Farm Mutual Automobile Insurance Company July 2019 - March 2020

Customer Service Representative

Worked in call center taking inbound calls from agents and their staff.

Providing information to determine if life insurance policy will issue or not.

Verified caller, informing caller of outstanding requirements in order to issue policy, transferring calls to proper department if call what's outside of my scope.

IQOR 2018 - 2019

CUSTOMER SERVICE REPRESENTATIVE

Handled 50+ customer interactions daily, while consistently resolving customer issues in a rapid matter.

Assisting customer with inquiries, complaints, billing, and service requests.

Executed adherence for company policies, attendance, and confirming completion satisfaction.

CHECK N GO 2016 - 2018

ASSISTANT MANAGER

Provided exceptional customer service while educating customers on offered products, processed

loan application and cashed checks.

Compliant with State and Federal regulations safeguarding and maintaining customer records.

TARGET April 2014 - August 2017

TRAINER

Responsible for opening and closing cash office, balancing tills, handled all matters with Brinks.

Answered and transferred calls to proper departments, processed bill payments, returns, refunds and exchanges.

Trained new employees, provided feedback to execute company goals

Gap Inc July 2012 - January 2014

MERCHANDISE PROCESSOR

Verified picked items to be packed while meeting quota.

Managed accurate input of data using RF scanners, quality control, and packaging.

GIANT EAGLE 2008 - 2012

CUSTOMER SERVICE REPRESENTATIVE

Opened and closed cash office, balanced lottery sales, tills, and ran reports.

Check cashing, money orders, processing bill payments and Money Gram.

Offered customer assistance with advantage cards, customer information and all other matters customer may have.

EDUCATION

High school diploma

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