Ticket Agent Data Entry

JA Joe Appiah

Stewartsville, NJ ***** 732-***-**** adxcn9@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Efficient Ticket Agent with eight years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.

SKILLS Reservation Procedures

Administrative Support

Customer Needs Assessments

Booking Issues

Credit Card Transaction

Processing

Accurate Data Entry

Airline Policies

Records Management Systems

WORK HISTORY TICKETING AGENT 01/2018 to CURRENT

Pennywise Travel & Tours East Brunswick, NJ

Reviewed tickets, identification and passports to verify traveler identity. Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.

Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.

Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Researched and resolved customer ticketing issues to promote satisfaction.

Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Input customer reservations, payment sources, and contact details into Sabre system.

Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces. Sold, printed and issued tickets to guests.

Processed cash and credit card transactions securely and promptly for customer payments.

PROGRAMMER ANALYST 10/2012 to 05/2017

GWSolutions McLean, VA

Tested and deployed scalable and highly available software products. Documented program development and revisions to maintain records. Updated documentation with project deviations to capture changes. Responded to and remedied critical issues to limit downtime. Enhanced interfaces to promote better functionality for users. Authored code fixes and enhancements for inclusion in future code releases and patches.

Identified causes of issues within applications and determined which modifications needed to be made.

SALES REPRESENTATIVE 03/2008 to 09/2012

Nordstrom Tyson's Corner, VA

Tested and deployed scalable and highly available software products. Documented program development and revisions to maintain records. Updated documentation with project deviations to capture changes. Responded to and remedied critical issues to limit downtime. Enhanced interfaces to promote better functionality for users. Delivered scalable system architecture to support high-availability Internet site with various internal applications.

Designed and implemented scalable applications for data extraction and analysis.

Developed, maintained and utilized diverse client base. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

EDUCATION Associate of Arts Computer Programming/Business Finance 08/2005 Centennial College, Scarborough, CA

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