Thomas ‘Scott’ Locker

440-***-****

adxbf1@r.postjobfree.com

**** ******* ***** *** **

Brecksville Ohio 44141

Mortgage Professional

Accomplished client services professional with four years demonstrated consumer collections experience. Key skills include:

Customer Communications – Encompass – CreditPlus

CACS – AutoDialer – Skip Tracing – Microsoft Office – Blend

WORK EXPERIENCE:

Ricoh, Parma, Ohio March, 2023-May, 2023

Site Manager

•Preparing operations to support onboarding of new outsourced mailroom operation

•Identifying and cataloguing documents, preparing documents for indexing, processing test mail bins

•Testing processes to ensure readiness in support for “go live” production

CrossCountry Mortgage, Cleveland, Ohio

Loan Support Administrator February 2022-February, 2023

•Assist Loan Officers and Processors to resolve issues with Encompass and Blend loan files

•Escalate more complicated issues by creating support tickets within SalesForce and provided follow up assistance with teams.

•Provide resources and SOP guides to Loan Officers and branches regarding various loan products offered by CrossCountry Mortgage

Senior Loan Processor August, 2021-February 2022

•Reviewed all documents submitted prior to submission for initial review

•Managed a pipeline of multiple mortgage loans within Encompass to ensure all files meet required deadlines and stayed in compliance with regulatory requirements

•Coordinated with Underwriter, Loan Officer and Borrower to ensure all documents are submitted prior to closing

Junior Loan Processor January, 2021-August 2021

•Placed initial orders on required mortgage loan documents including title orders, appraisals, and employment verifications

•Communicated regular updates to the Loan Officer and Senior Processor regarding status of documents and anticipated arrival date of each document

•Aided the Senior Processor in obtaining any documents on loan files as required

PSI Lending Inc, North Olmsted, Ohio

Junior Mortgage Loan Officer July 2020-December 2020

•Successfully completed loan application training program

•Learned to match potential clients with loan programs best suited for their financial needs

•Completed training and passed NMLS mortgage loan officer licensing exam

Key Bank, Brooklyn Ohio

Lead Specialist, April 2017-June 2020

•Contacted clients with defaulted loans to negotiate settlement arrangements and set up payment plans as required

•Met or exceeded daily outbound call goals, while adhering to quality and regulatory guidelines

•Negotiated terms to satisfy defaulted loans with debt settlement agencies and attorneys

•Performed skip tracing techniques as needed to maintain proactive contact with clients

Sterling Jewelers, Fairlawn, Ohio

Collections Account Representative, March 2016-March 2017

•Contacted delinquent customers by phone in order to secure payment arrangements for delinquent retail accounts

•Resolved customer issues that might have prevented the customer from paying

•Maintained adherence with Federal and State collections and compliance regulations

EDUCATION:

•Bowling Green State University (BGSU), Bowling Green Ohio

•Bachelor of Liberal Studies

SKILLS:

•Excellent focus on responsibilities and tasks

•Determined, participative team member who takes pride in team accomplishment

•Excellent interpersonal and communications skills

•Effective negotiation skills

•Notary Public

VOLUNTEER EXPERIENCE:

Fort Wayne Railroad Historical Society, New Haven Indiana March 2012-present

Serve as Car Host for private and public excursions

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