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Customer Service Follow Up

Location:
Manassas, VA
Posted:
July 12, 2023

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Resume:

Vincent Becton

**** ****** ****** # ***

Manassas, VA, 20111 703-***-****

adx9i1@r.postjobfree.com

Capable of paying attention to detail and pride in generating quality performance and achievement and

capable of fulfilling obligations.

EXPERIENCE

Shepherd Ride

August 2020 – February 2021

Evaluated and assist clients to be transported either by wheelchair or stretcher to and from non-emergency medical appointments. Securing wheelchair/stretcher and passenger for transportation in a timely and safe manner.

Family Medical Leave Act (FMLA)

January 2019 – August 2019

Roto Rooter, Manassas, VA

February 2018 – January 2019

Evaluate homes that have undergone damages due to septic pump failure or dysfunctional plumbing failure. Gather all damaged information to present to insurance companies in order to sale Roto Rooter restoration services. Follow up with the customer to maintain professional relationship of integrity trust and commitment.

20/20 Company, Manassas, VA

September 2016 – January 2018

Sell Fios home television services for Verizon company. professional and ethnical manner. follow up with members after the sale based on established policies and procedures, maintain a professional relationship with members to develop trust and commitment, attend all required sales meeting and trainings, work within established pricing, provide superior customer service in accordance with the Company Driven to Excellence Standards. sales meeting and trainings, work within established pricing, provide superior customer service in accordance with the Company Driven to Excellence Standards. in accordance with the Company Driven to Excellence Standards. sales meeting and trainings, work within established pricing, provide superior customer service in accordance with the Company Driven to Excellence Standards.

Ameritech, Woodbridge, VA

March 2016 – September 2016

Sell home improvement packages out of BJ’s Wholesale stores in a professional and ethnical manner. follow resume up with members after the sale based on established policies and procedures, maintain a professional relationship with members to develop trust and commitment, attend all required sales meeting and trainings, work within established pricing, provide superior customer service in accordance with the Company Driven to Excellence Standards.

Senate Termite & Pest Control, Manassas, VA

December 2014 – March 2016

Identifies prospects by reading telephone and zip code directories and other prepared listings, call prospective customers by operating telephone equipment, influences customers to buy, following a prepared sales talk to give service and product knowledge, completes orders by documenting names, addresses, issues, and contributes to team efforts by accomplishing related results as needed.

Direct TV, Fresno, CA

April 2010 – November 2014

Professionally handle incoming request from customers and ensure that issues are resolved both promptly and accurately. Deliver world class customer service by communication with energy and personal confidence, troubleshoot technical equipment/programming through use of Clint’s resource system to ident root cause and provide appropriate resolution, determine appropriate course of action to ensure the result is successful both from a client and consumer, stand point and document the interaction through the contract tracking system, assist in billing inquiries and provide information, and make appropriate upgrade offers, provide accurate product information and serve as knowledgeable resources for the consumer, meets and exceed all monthly performance standards, delivers exceptional reliable and adherence to schedule, balance the needs of the end user customer while balancing the needs of the internal business requirements.

TLC Tours, Las Vegas, NV

February 1996 – April 2010

Sell vacation ownership packages in a professional and ethnical manner, follow up with members after the sale based on established policies and procedures, maintain a professional relationship with members to develop trust and commitment, attend all required sales meeting and trainings, work within established pricing and FDI costs, operate general office machinery, provide superior customer service in accordance with the Company Driven to Excellence Standards.

EDUCATION

New Bern High School, New Bern NC

Diploma 1986

American Career Institute, Wheaton Md.

Certificate in-1988

REFERENCES

Available Upon Request

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