TAWANA CARTER

Columbus, OH ***** 614-***-**** adx9c6@r.postjobfree.com linkedin.com/in/tawana-carter-0577bab9

HUMAN RESOURCE SPECIALIST HUMAN RESOURCE MANAGER

SUMMARY QUALIFICATIONS

Dynamic, highly competent human resource professional with 14+ years of experience in employee relations, talent acquisition, talent development, performance management, and human resource system administration. Developed and executed effective recruitment strategies, decreasing new hire delay starts by 25%. A strategic thinker with excellent organization skills, executing talent management programs recognizing and rewarding employee contributions, resulting in increased employee morale and reducing turnover by 50%. Created a welcoming, inclusive, and diverse work environment, increasing staffing diversity by 10%. Exemplifies honesty and integrity, with consistent exceptional work ethic and accuracy even in high-pressure situations. Possesses influence and a remarkable ability to engage at all levels of the organization, resolve issues, and serve as a valuable team member.

CORE COMPETENCIES

Performance Management Leadership Development Recruitment and Hiring Project Management Employee Relations Retention Recruitment Human Resources Operations Human Capital Management (HCM) Human Resources Information System (HRIS) Human Resource Planning Employee Training Employee Development Talent Management Workforce Planning Relationship Building Emotional Intelligence Cultural & Engagement Succession Planning Cross Functional Collaboration Exit Interviews and Processes Conflict Resolution Human Resource Policies Onboarding Data Analysis Employment Law Development Strategy Mentoring Talent Development Talent Acquisition Employee Experience Organizational Skills Time Management Leadership Skills Dependability Analytical Thinking Decision Making Problem Solving Written and Verbal Communications

PROFESSIONAL EXPERIENCE

MANAGER – HR-SHARED SERVICES Ohio Health Columbus, OH May 2022 – Present

Manages the Standard Operating Procedures (SOPs) for all HR-related tasks including onboarding, policy training, recognition programs, acquisitions, and divestitures.

Effectively collaborate with the COESs and other HR leaders, actively identify and capitalize on opportunities for optimizing shared service delivery, resulting in a reduction of legal risk, and regulatory compliance and driving cross-functional cooperation.

Manage and evaluate risk areas, conduct investigations on high-profile cases, and provide strategic direction and guidance through innovative solutions, resulting in improved employee satisfaction and reduced potential legal issues.

Oversee the onboarding team, streamlining processes, and ensuring adherence to state and federal laws through talent management practices that produce team performance improvement based on key metrics, and successfully creating a highly skilled workforce with ensured standardization and efficiency.

Collaborate and coordinate in planning and launching initiatives that foster a welcoming, inclusive, and diverse work environment, as well as implement programs focused on employee recognition, engagement, and career development, leading to increased employee satisfaction and retention.

HUMAN RESOURCE MANAGER Cintas Lancaster, OH Dec 2018 – May 2022

Actively collaborated with leaders, leveraging expertise and providing direct support in workforce planning, talent management, employee retention, employee relations, coaching, performance management, and change management.

Conducted employee feedback and assessed issues and resolutions through the ability to analyze data accurately, making recommendations for improvement in policies and process changes which resulted in significantly improved retention rates.

Cultivated consistent strong relationships across all levels of the organization and spearheaded strategic people programs, leveraging a peer group network to apply best practices, resulting in a more inclusive and diverse workforce.

Implemented human resource strategies for leaders, including performance management, succession planning, employee engagement, diversity initiatives, staffing, and exit interviews, and maintaining current, relevant technical and legal knowledge.

Resolved complex employee relations issues through effective communication skills, and with the ability to maintain confidentiality in a positive and professional manner, resulting in the effective resolution of workplace issues.

Took charge of the people process, including performance management, career progression, and training and development, ensuring that employees' performance and capabilities met company standards through coaching, disciplinary steps, and performance improvement plans, and taking corrective actions when needed.

Developed and executed a comprehensive recruitment strategy, focusing on expanding the talent pipeline and achieving staffing targets. Reduced time to hire by implementing streamlined processes and utilized innovative approaches, and successfully attracted top-tier talent who positively impact the organization's capabilities, fostering a culture of excellence.

HUMAN RESOURCE GENERALIST Affinion Group Westerville, Ohio Nov 2017 – Dec 2018

Empowered and influenced leaders through understanding and balancing the needs of the business, employees, and the company as a whole. Consulted ways to enhance team productivity, resulting in lower turnover rates and increased employee satisfaction.

Served as a trusted consultant and mediator between leaders and staff and conducted thorough incident and disciplinary investigations, ensuring fairness and adherence to company policies. Facilitated departmental administrative reviews, mitigating potential conflicts and fostering a harmonious work environment.

Spearheaded comprehensive talent acquisition initiatives, workforce planning, and talent management, attracting and acquiring top-tier candidates while ensuring alignment with organizational goals. Implemented innovative recruitment strategies and rigorous selection processes, resulting in the successful hiring of high-caliber professionals who significantly contributed to the company’s success.

Cultivated an enriching employee experience by designing programs that fostered a positive work culture. Developed and delivered training programs, mentorship opportunities, and career development plans, resulting in increased job satisfaction.

HUMAN RESOURCE COORDINATOR Marzetti Columbus, Ohio Sep 2014 – Nov 2017

Exemplified ability to lead by providing invaluable support to leaders through deep understanding and interpretation of the union contract. Actively participated in the grievance process, offering insightful input and advice to both management and employees, resulting in the fair and effective resolution of workplace issues.

Spearheaded the development of comprehensive strategies, recruitment processes, and workforce planning to successfully execute sourcing and recruiting campaigns. Led full-cycle recruiting efforts, including candidate sourcing, screening, interviewing, and selection, creating a talent pipeline that embraced the values and culture of the business.

Implemented innovative initiatives and talent management programs enhancing employee engagement and satisfaction. Developed and executed effective strategies for recognizing and rewarding employee contributions, and improving employee morale and retention rates.

Implemented performance management systems and processes to drive accountability and engage team performance. Established clear performance expectations, provided ongoing feedback and coaching, and conducted regular performance evaluations, resulting in improved employee productivity and a culture of continuous improvement.

EARLIER WORK EXPERIENCE

HUMAN RESOURCE SPECIALIST GC Services Columbus, Ohio

Successfully implemented effective recruitment processes and workforce planning, resulting in the creation of a strong talent pipeline fostering a diverse workforce that embraced the company's values. Guided HR policies and compliance, and demonstrated expertise in talent management, legal compliance, and policy development resulting in reduced legal risks. In addition, implemented talent development and performance management, leading to employee growth and increased productivity.

EDUCATION

BACHELOR OF SCIENCE BUSINESS MANAGEMENT University of Phoenix Phoenix, AZ

TECHNICAL SKILLS

WorkDay Successfactor Peoplesoft Kronos ADP LinkedIn Indeed ZipRecruiter Microsoft Office (Word, Excel, PowerPoint, Outlook) Google Suite (Gmail, Meet, Drive) Social Media (Facebook, Instagram, Twitter)

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