Ricardo Quintanilla

Orange County

La Habra RQ

Objective Information Technology Specialist

Summary ● 6+ years of experience as PC/Mac Support specialist Experience resolving PC/Mac hardware and software issues in retail, education and manufacturing industries. Supported PC/Mac student graphic labs including quarterly software configuration and hardware installation. Performed hardware and software diagnostics and troubleshooting for tablets, iPads, VoIP phones, and other devices. Maintained in-house network routers and resolved help desk tickets in a timely manner. Provided customer service support and handled store invoicing.

15+ years of experience in Java Enterprise web application development including HTML, CSS, Javascript, Struts, JSF, SVN, DB2, Complex SQL, Stored procedures & Portlet development, project management, APIs. Experience IT Support Technician Jan 2022 – Current Trim-Lok (Buena Park, CA)

● Troubleshoot PCs, tablets, iPads, VoIP telephones, printers, scanners, network devices, paging systems and all related software. Rollout of PCs, tablets and all peripherals. Manage help desk tickets in Fresh Service and resolve tickets in a timely manner. Help Maintenance administer Upkeep assets and requests software and sensors. Assists asset tagging devices and maintaining asset inventory list. Create knowledge base documents in Fresh Service and standard IT procedures documentation. Manage Microsoft Office accounts and email. Maintain and support users with MES system and Syteline ERP system. Help users post digital signage messages to broadcast TVs using ScreenCloud.

360º Tour Photography Entrepreneur Oct 2017 – Dec 2021 Photogenico/Ricko Quin 360 (La Habra, CA)

● Created 360º virtual tours for business locations to help promote and engage potential customers through the business’s website and Google Maps. Created 360º panoramas using remote controlled drones and 360º cameras. Created 360º virtual tours using 3DVista software and stitched panoramas with PTGui Pro, SNS-HDR.

Java Programmer Analyst 2005 – Sept 2017

Fashion Institute of Design & Merchandising (Los Angeles, CA)

● Developed and maintained Java Enterprise web applications in IBM WebSphere Application Server and Portal Server (v8.5) environment running on iSeries using the following frameworks: Struts, Java Server Faces (JSF) and IBM Web Experience Factory with DB2 back end.

Java Programmer 2001 - 2005

Fashion Institute of Design & Merchandising (Los Angeles, CA)

● Developed and maintained Java Enterprise web applications in IBM WebSphere Application Server and Portal Server (v8.5) environment running on iSeries.

IT PC Support & Apple Mac Specialist 2000 - 2001

Fashion Institute of Design & Merchandising (Los Angeles, CA)

● Resolved PC hardware and software issues for staff and faculty in person and over the phone.

● Supported Mac student labs including software configuration and installation of scanners, printers, smart mouse and pad,

● Basic configuration of Mac server and file sharing. IT PC Support & Apple Mac Specialist 1999 – 2000

Mac Solutions – Apple Authorized Dealer (Los Angeles, CA)

Diagnosed, troubleshot, replaced defective components in all Mac hardware including printers, monitors, Macbooks, iMacs, desktops and towers. Replaced RAM, upgraded hard drives, zip drives, floppy drives.

Customer service in-person, over the phone, and on-location.

Managed assigned tickets through PIMS software, updated customers on the status of their machines.

Ran diagnostics software to scan for viruses, corrupted trees and defective components.

Maintained company network components, wiring, routers, connections to all machines.

Apple Mac Specialist 1997 - 1999

Personal Support Computers – Apple Authorized Dealer

Diagnosed, troubleshot, replaced defective components in all Mac hardware including printers, monitors, Macbooks, iMacs, desktops and towers. Replaced RAM, upgraded hard drives, zip drives, floppy drives.

In-person and over the phone support of customer’s hardware. Education & Training ● IBM WebSphere Portlet Factory Training Course Citent – Costa Mesa, CA

● Information Technology Courses: i-Net, Java, HTML, CSS and Javascript Long Beach City College

● Computer Science Courses: C++, Data Structures, Discrete Math, Calculus 1-3, Physics

San Jose City College

Skills ● IT Support Specialist

● Conferencing software, RingCentral, Zoom. Remote assistance, AnyDesk, MS Remote Desktop. Help Desk, Fresh Service. Adobe CC suite applications, Photoshop, Premiere, Lightroom. DocuSign creation. Cloud Software, iCloud, Google Drive. VPN software, SonicWall Mobile Connect. TV Signage, ScreenCloud. MS Office Suite applications.

● Software Development

J2EE, Complex SQL queries, Stored Procedures, DB2, MySQL, HTML, JSTL, CSS, Javascript, jQuery, XML, Web Services, API, JSON. IBM RAD 9.1, Domino, Lotuscript, SVN

● Web & Application Servers

IBM WebSphere Application Server 8.5 (WAS)

IBM WebSphere Portal Server 8.5 (WPS)

IBM HTTP Server

Other ● Analysis for problem solving and support. Documents procedures. Communicates effectively to team members. Attention to detail. Good communication and presentation. Stays positive in stressful situations. Easy going, friendly and team player. Creative, perseverant and very independent. Interests ● Life Event, Portrait, Nature Photography, 360º Photography

● Playing soccer, ping pong, swimming.

● Entrepreneurship

● Music appreciation

● Spending time with family and friends

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