General Manager Customer Service
Resume:
Robert Montz
Independent contractor
Citra, FL
adx8jv@r.postjobfree.com
** ***** **** ******* ***** sports companies in Destin, Florida. Maintain/launch/recover fleet of pontoon boats and jet skis. Completed 100 Ton USCG Boat captain course. Transport privately owned motor yachts by water to specific locations. Also, worked on a 70’ double decker glass bottom dolphin cruise vessel in Destin.
Authorized to work in the US for any employer
Work Experience
Independent Driver
Uber/Spark - Waldo, FL
May 2021 to Present
Shop/deliver Walmart groceries for Walmart Plus customers. Pick up food from restaurants and deliver. Food & Beverage Consultant
R J Montz LTD - New Orleans, LA
April 1993 to March 2019
Retained as an employee or consultant to fine tune processes, productivity, or systems. Proficient in various POS systems. Knowledgeable in P&L, budgeting, forecasting. Have written training manuals, job descriptions and business plans. Developed strategical retail displays for improved exposure and sales. Assisted in design, layout or remodel of some establishments. My strongest assets are staff training
(sequence of service), customer service (make them feel they're always right) and complying by health code requirements, My weakest downfall is, I have hi-energy and work a lot. Some of my previous employers or contract accounts were: Brewski's Micro Brewery San Diego, Cats Meow New Orleans, Hotel Intercontinental New Orleans, Radisson Hotel New Orleans, Le Meridian Hotel New Orleans, Crescent City Brewhouse New Orleans, Kenny D's Miramar Beach, Fl., Dockside Seafood Panama City Beach. General Manager
Dat Cajun Place - Panama City Beach, FL
August 2015 to July 2018
Retained as a consultant for a few months then asked to come on as the General Manager. Responsible for hiring, scheduling, training staff. Developing my 4 managers on communicating, coaching staff, inventory, forecasting, labor control and budgeting. I am very acclimated with all facets of the restaurant business including but not limited to cost controls, P&L, overhead awareness, daily operations, negotiating with vendors.
Education
Associate in Hotel Restaurant Tourism.
University of Phoenix-Online Campus - San Diego, CA December 1987 to September 1988
High school diploma or GED
Skills
• Food Service
• Restaurant Management
• Training & Development
• Budgeting
• Catering
• Profit & Loss
• POS
• Forecasting
• Typing
• Analysis skills
• Analysis skills
• Communication skills
• Computer skills
• Typing
• Management
Military Service
Branch: Navy
Service Country: United States
Rank: E4
September 1986 to May 1994
Worked for NCIS. Completed 4 WESTPAC's.
Persian Gulf War Veteran
Commendations:
Navy achievement medal
Meritorious service commendation
Certifications and Licenses
Serv Safe Food Manager Certification
May 2017
United States Coast Guard Certification Captains license September 2015
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