Customer Service Data Entry

Tiffany Hays

509-***-**** adx8gn@r.postjobfree.com Moses Lake, WA 98837

CAREER OBJECTIVE

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. EXPERIENCE

LEAD SERVER TRAINER, Othello, WA

The New Mardon Resort, April 2018-Present

• Monitored trends in the restaurant industry in order to maintain current knowledge base.

• Applied creative approaches when teaching new concepts or procedures to trainees.

• Displayed strong leadership qualities while motivating team members towards achieving goals.

• Collaborated closely with management teams to develop strategies for improving operational efficiency.

• Demonstrated excellent organizational skills while managing multiple tasks simultaneously. SERVER SHIFT LEADER, Moses Lake, WA

Sharia Restaurant, November 2012-January 2015

• Trained new hires on proper serving etiquette, menu items, and safety procedures.

• Provided excellent customer service to all patrons, ensuring satisfaction and repeat business.

• Demonstrated strong leadership skills by managing a team of servers in a high-volume restaurant setting. RECEPTIONIST, Moses Lake, WA

The Best Western Hotel, April 2007-January 2010

• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

• Greeted visitors warmly and ensured they had a positive experience.

• Assisted with administrative tasks such as filing documents, copying materials.

• Handled cash and credit card payments with accuracy.

• Operated multi-line phone system efficiently while managing high call volume.

• Scheduled conference rooms for meetings and special events as needed.

• Maintained various office or program records using secure filing system. EDUCATION

CERTIFICATION IN BUSINESS MANAGEMENT, Moses Lake, WA Big Bend Community College, June 2014

SKILLS

Microsoft Office Effective Written And Verbal Communication Recordkeeping And File Management Staff Training Multi-Line Phone Proficiency Word Processing And Design Strong Problem Solver Scheduling Meetings Data Entry And 10-Key Document Typing And Formatting CERTIFICATIONS

• Pharmacy Assistant

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