Melissa Mims

Warner Robins, GA *****

adx7yw@r.postjobfree.com

+1-478-***-****

To secure a challenging position with a reputable organization, while expanding and utilizing my training and skills to make a significant contribution to the success of the organization. Committed to providing fast, personalized, and sufficient service to all customers. Work Experience

Apple Multimedia Support Specialist

Kelly Services Global, LLC. - Remote

April 2022 to Present

• Assist customers with billing and accounting issues.

• Manage accounts for fraudulent activity.

• Reconcile errors in billing.

• Assist with refund/ subscription cancellation.

• Expedite issues to other departments.

• Assist customers with technical issues

Auto Detailer

Jeff Smith Volkswagen - Warner Robins, GA

October 2020 to April 2022

· Cleaned cars both externally and internally by hand or with the use of automated equipment.

· Checked vehicles prior to service and immediately afterward to identify damages.

· Verified attachment of proper stickers and plates to establish status of vehicle.

· Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Insurance And Risk Management

New York Life Insurance - Macon, GA

January 2021 to January 2021

01/2019

Bachelor of Arts:

CERTIFIED CORRECTIONS OFFICER

Donor Center Technician

CSL Plasma - Warner Robins, GA

August 2020 to October 2020

· Followed laboratory guidelines for handling biological specimens.

· Cleaned and sterilized lab area, tools, and equipment.

· Recorded control values from technical instruments to maintain reliability and validity of test results.

· Conducted quality control checks, calibration, and technical troubleshooting of hematology analyzer. Lot Manager

Jeff Smith Volkswagen - Warner Robins, GA

October 2019 to July 2020

· Arranged vehicles around lot as directed and filled new and used vehicles to proper fuel level, also implementing company standards for cleanliness and signage.

· Verified all vehicles remained secured on lot and with windows marked with last six of VIN, client, key status, and drivable status.

· Maintained all display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors, and installing floor mats to minimize wear and tear to vehicles on lot. Certified Nursing Assistant

Medicare Givers - Macon, GA

March 2017 to October 2019

· Provided highly skilled and professional patient care as a highly sought-after CNA.

· Demonstrated excellent patient safety as taught by yearly training and demonstration classes.

· Maintain empathy, patient dignity, and comfort level within scopes of training. Certified Nursing Assistant

Self-employed - Warner Robins, GA

January 2014 to January 2015

· Establish professional relationships with clients, caregivers, and other healthcare professionals to promote clients' personal care goal achievements.

· Managed efficient cash flow and invoice reporting, analyzed chargebacks to maintain an accurate accountability of all financial records.

· Received specialized training in areas of ventilator, para/quadriplegic, brain, and spinal cord injuries to maximize services offered to clients.

· Performed forecasting to identify necessary changes for medical contracted business. Critical Care Technician

Houston Healthcare - Warner Robins, GA

March 2013 to October 2013

· Improved patient care call light response by seven minutes.

· Managed 12 – bed acute/ critical care unit independently.

· Assist in training new technicians in duties and correct methods.

· Assist nurses with providing exceptional care according to patients' care plan i.e.

· Specimen collection, vital signs.

· Evaluated intensive care patients, recognized, and addressed complications and coordinated treatment with other members of critical care team.

· Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.

Juvenile Correctional Officer

Eastman Youth Development Campus - Eastman, GA

March 2012 to November 2012

· Implemented vigorous security skills as acquired through law enforcement training.

· Operated 15+ juvenile work detail efficiently.

· Congratulated on displaying strong report – writing skills.

· Trained and delegated tasks to subordinates.

· Detected potential threats and quickly defused conflicts.

· Applied non-violent response tools and physical restraint during problematic situations.

· Enforced resident behavior management protocols and drafted incident reports for infractions.

· Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.

Certified Nursing Assistant

Accord Services - Marietta, GA

January 2008 to December 2011

· Maintain accurate vital signs and reporting procedures.

· Detailed services logs of personal care services performed.

· Coordinate client's doctor's visits report any changes in care plan to case manager.

· Provide support to family members and companionship to clients while preserving professional relationships; received International Nurses Association recognition for Top CNA in my area 2015.

· Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.

Sergeant

Macon Youth Development Campus - Macon, GA

February 2005 to August 2006

· Decreased employee turnover by 3:1.

· Implemented strict compliance on all department operating procedures.

· Performed performance evaluations in a consistent, fair manner.

· Delegated tasks assigned duty posts and trained with proficiency required by all GDC personnel.

· Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.

Senior Corrections Officer

Macon State Prison - Oglethorpe, GA

April 2001 to December 2004

· Advanced standard operating procedures and protocols to decrease health hazards within inmate population.

· Minimize occurrences of inmate assaults with weapons by performing searches of inmate living and commons areas, confiscate contraband.

· Maintain an accurate accountability of inmates, chemicals, and tools to ensure no infractions occur within my tour of duty.

· Maintain yearly certification on weapons, combat, rules/regulations training to remain a proficient officer.

Education

Bachelor of Arts in Business Administration and Management American InterContinental University - Schaumburg, IL, US January 2019

Associate of Arts in Business Administration, Management American InterContinental University - Schaumburg, IL, US August 2018

Certification in Certified Juvenile Corrections Officer Georgia POST - Forsyth, GA

January 2006 to February 2006

Certified Corrections Officer in Law Enforcement

Georgia POST - Forsyth, GA

July 2001 to August 2001

Certification in Nursing Assistant

Career Training Services - Warner Robins, GA

October 1998 to November 1998

Skills

• Sales strategics

• Inspections

• Reliable and trustworthy

• Records maintenance

• Officer training

• Counseling techniques

• Time management

• Multitasking

• Detailing equipment

• Booking procedures

• Employee development

• Supervision

• Rules of conduct

• Decision-making

• Exterior washes

• Computer skills

• Revenue growth

• Financial administration

• Security procedures

• Bookkeeping

• Administration

• Spot and stain removal

• Purchasing and planning

• Inmate movement control

• Security

• Critical Care Experience

• Car Wash

• Behavior Management

• Law Enforcement

• ICU Experience

• Medical Records

• Negotiation

• EMR Systems

• Hospital Experience

• Nursing

• Vital Signs

• Triage

• Pricing

• Hospice Care

• Management

• Quality Assurance

Certifications and Licenses

CNA

AED Certification

Driver's License

Certified Information Systems Auditor

CPR Certification

State Tested Nursing Assistant

Insurance Producer License

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