SCOTT E. ZIMMERMANN

adx79m@r.postjobfree.com

*** ******* ******

Blacklick, Ohio 43004 614-***-****

Project Manager

• Successful, intelligent, creative, decisive, and ethical leader with 20+ years of progressive experience and history of success.

• Skilled at resolving complex problems and issues.

• Recognized for building effective and cohesive teams.

• Effective as liaison between technical and non-technical groups.

• Consistently receives superior performance reviews. MENSA (high IQ) member.

• Superb interpersonal, organizational, negotiation, facilitation, verbal and written communication skills.

• Highly skilled in productive use of Microsoft Office Products Excel, Powerpoint, Project, and others. EMPLOYMENT SUMMARY

GORDON FLESCH COMPANY, INC, Dublin, Ohio: March 2021 to July 2022

(Office Hardware and Software VAR)

Project Coordinator

- Managed implementation projects in a high-visibility environment.

- Assisted in the design of the department process and tools.

- Completed several project rescues and saved several sales. Technical Environment: Monday.com, MS Project, MS Office, MS Visio, MS SharePoint AMERICAN REGENT, INC, New Albany, Ohio: November 2018 to April 2019

(Pharmaceutical Manufacturer)

GxP Project Manager

- Managed infrastructure projects in a highly regulated, documentation-heavy environment.

- Created corporate project roadmap for 2019.

- Rescued highly critical software upgrade and validation project. Technical Environment: MS Project, MS Office, MS Visio, MS SharePoint PRIVATE INDEPENDENT CONSULTING, Columbus, Ohio: January 2018 to Present

(Independent Contractor)

Digital Marketing Consultant

- Consulted on Digital Marketing Campaigns. When Matt Smith Media needed to enhance its digital marketing profile, I was consulted with regard to website design and development, social media campaigns, blog activities, and tie-ins to established marketing efforts.

- Consulted on Project Best Practices.

- Consulted on Graphics Standards and Identity.

HEITMEYER CONSULTING / HUNTINGTON NATIONAL BANK, Columbus, Ohio: November 2016 – July 2017 (contract)

(Financial Services Company)

Project Manager / Business Analyst

- Provided Essential Project Support. When project management resources suddenly became unavailable, was able to step in without interruption and keep the project progressing. Picked up sub-projects, project tasks, and project management responsibilities .

- Provided Essential Program Support. When Program requirements exceeded team capacity, stepped in and maintained the stability of several important processes.

- Maintained and developed critical documentation, databases, and communications for a merger-driven employee onboarding project. Technical Environment: MS Project, MS Office, MS Visio, MS SharePoint, ServiceNow SUMTOTAL SYSTEMS / SKILLSOFT, Columbus, Ohio: April 2014 – April 2016

(Global learning management systems provider)

Infrastructure Project Manager / IQ Validation Manager

- Provided Project Management Mentoring. The organization relied on traditional managers and contributors to lead projects, so critical leading and mentoring was important to the success of many of the projects on the roster.

- Created IQ Validation Training. As IQ Validation became more prevalent for new and existing customers, identified the need for enterprise-wide training to address knowledge gaps in a very strict and important process. The training document catalog included several process maps directed at individual participant groups, complete in Visio. (SumTotal Systems)

- Improved IQ Validation Process. New forms of IQ Validation were added to the product catalog, and a holistic view of the process yielded improvements in tracking, templates, and overall approach.

- Clarified Overall Program Status by Establishing and Improving Project Review Process. Created, managed, and streamlined a project review process in an organization with no such existing process.

- Managed infrastructure projects including customer data center migration, product releases, special environments, and customer on-boarding

- Managed IQ Validation process, including enterprise-wide process training and process maps, and on-boarding of validated customer environments.

- Designed and assisted in design of a software deployment schedule and process. Technical Environment: MS Project, MS Office, MS Visio, MS SharePoint, SmartSheets TEKSYSTEMS / HP, Cincinnati, Ohio: July 2013 – January 2014 (contract)

(Global technical services company)

Project Manager

- Managed delivery of Contact Center projects in Europe up to $150,000.

- Directed high pressure, high visibility remediation project with extreme time constraints.

- Provided Project Management advice and consulting.

- Completed budget, scheduling, testing, and review tasks.

- Managed global customer and vendor resources in Europe, Asia, and South America Technical Environment: MS Project, MS Office, MS SharePoint COLLABERA / JP MORGAN CHASE, Columbus, Ohio: November 2012 – May 2013 (contract)

(Global financial services company)

Technical Operations Lead

- Provided Technical Expertise for Global Projects. Using proprietary as well as popular tools, managed development, testing, and implementation tasks for projects up to 20,000 hours and multi-million dollars.

- Directed resources in multiple locations including on-shore and off-shore.

- Managed ‘Line of Business’ customer experience projects with global impacts.

- Provided technical expertise for several additional efforts.

- Developed procedural documentation to assist newly hired contractors and employees transition to an extremely challenging and complex environment. Technical Environment: MS Project Server, MS Office, MS Visio, MS SharePoint CBCS, INC., Columbus, Ohio: November 2006 – January 2012

(Multimillion-dollar financial services and consumer data provider with multiple locations throughout the Eastern US) Application Support Manager

- Expanded Potential Customer Base by Spearheading PCI and SAS-70 Audit Projects. Obtained both certifications for the company for the first time ever.

- Created Easy-To-Use Project Management Kit. By providing a template for project document use and requirements, standardized project delivery throughout the department.

- Deployed Much-Needed Knowledge Sharing Tool. To leverage the enormous amount of knowledge companywide, a central repository vastly increased the amount of reusable knowledge and information and reduced the effort to obtain it.

- Designed and Implemented Help Desk Manager. Increasing user self-service, distribution of work, communication, and adherence to rules; the help desk request-for-service (RFS) and incident management tool has been instrumental in improving all aspects of the department’s deliverables.

- Dramatically Improved Application Performance. With the introduction and implementation of data retention and database maintenance improvements, the efficiency of a heavily taxed system was increased substantially.

- Managed delivery of multiple enterprise-level solutions including consolidation of two software systems into one, hardware improvements, client adoption, acquisitions, and the development of a Request Management system.

- Participated in enterprise-wide Change, Incident, and Problem Management process; adapted process for use with local office.

- Managed multiple process improvements for system maintenance, 24-hour support, and account flow. Completed several process diagrams in Visio.

- Implemented data retention and database maintenance standards to increase system performance and usability; developed and implemented documentation and development policies.

- Managed group of Business Analysts and File Processors in an Application Support environment, developed Request Management Solution; with specific focus on communication, documentation, and peer-review concepts.

- Provided important liaison to Operations, Sales, and IT departments with unique multi-discipline communication skills.

- Developed and delivered multiple presentations for clients as well as internal audiences, presented at Management Conference for CBCS.

- Used multiple technologies to develop and deploy internal and external reporting for varied audiences and requirements. Technical Environment: UNIX, PC, AS400, MS Office, MS Visio ROCKY BRANDS, INC., Nelsonville, Ohio: June 2005 – September 2006

(Leading footwear and apparel manufacturer)

E-Commerce Director

- Increased Year-Over-Year Sales 57% the First Year. Focusing on proper Pay-Per-Click usage, building a strong service-oriented team, and working closely with Marketing and Product Development departments, sales growth was surprising the first year.

- Introduced Important Utilities: Sales Territory Locator, Imagebank, and Dealer Locator Updater. This enabled many of the departments to self-serve for queries involving sales territories and updating dealer locator databases, in addition to streamlining the acquisition and distribution of product and marketing imagery.

- Successfully managed a staff of up to 7, some remotely, focused on customer service efforts for company-branded websites.

- Maintained 5 brand websites featuring product catalogs, and a dozen more utility and mini-sites.

- Designed and deployed corporate website in collaboration with several departments, including Finance and Marketing.

- Created and delivered several department presentations for sales meetings, including Powerpoint and Visio presentations.

- Introduced everyday methodologies in the department to help in decision-making, goal-setting, and interaction with other departments. STERLING COMMERCE, Dublin, Ohio: June 1999 – September 2004

(E-commerce software and services provider to a wide variety of supply-chain dependent industries) Best Practices Consultant / Project Manager (2000 – 2004)

- Provided Company with Valuable Experience in Emerging Market. This enabled and supported a quantifiable edge in sales of software and services. Directed software implementation project involving utilities deregulation that allowed company to formulate methodology/expertise in the category.

- Saved Company Substantially in Software Maintenance Fees. Allowing a great deal of flexibility in amending and growing process to integrate with peripheral processes – designed, tested, and implemented a time and expense reporting system for associates. This was the longest running such system at the company, and was in use for years, running error-free for more than three years.

- Designed an All-Encompassing Service Spectrum Flowchart. Clarified service options, took the guesswork out of ‘what we do’, and made it easy to communicate within the organization and with customers about the spectrum of services. The flowchart, completed in Visio, was published companywide as a roadmap for individual groups seeking guidance on roles and responsibilities, as well as for customers looking for a holistic view of the introduction-to-deployment process.

- Developed, presented, and implemented Best Consulting Practices, Consultant Policy/Procedure, as well as Business Process Engineering and Project Management Methodology and Application for all of Sterling Commerce that included a consultant handbook, numerous process diagrams, and the I*SPeCS Project Methodology that was used globally throughout Sterling Commerce.

- Authored and published entire handbook for consultants for on-line viewing.

- Designed numerous business systems, including consultant skills tracking and scheduling, statement of work development and deployment, price book and pricing matrices, as well as internal and external marketing.

- Created hiring procedures, including interview steps, evaluation procedures, and scoring mechanisms.

- Completed and published a Services Continuum process diagram in Visio describing the introduction-to-deployment services cycle.

- Electronic Commerce Consultant / Project Leader / Design Analyst (1999 – 2000)

- Managed implementation of customer order system/EDI in combination with utilities deregulations for a major gas supplier in Maryland.

- Participated in several successful projects either as a Project Leader or as a primary Design Analyst in widely varied businesses from building product manufacturing to public utilities.

- Designed an on-line documentation, operations, and help system for customers that greatly reduced the amount of printed documentation required for a software implementation.

Technical Environment: E-COMMERCE, EDI, GENTRAN, UNIX, MS Office, MS Visio, HTML, FTP, CLEO SELECTED ACCOMPLISHMENTS

- Established a Reputation for Highly Effective Writing. In almost every role, I have excelled in written communications to the point where recognition for the skill was common. (all roles)

- Rescued Critical Compliance Project. When a validation project was critically endangered due to lack of attention, I rescued the project and realigned the resources and expectations. (American Regent)

- Consulted on Digital Marketing Campaigns. When Matt Smith Media needed to enhance its digital marketing profile, I was consulted with regard to website design and development, social media campaigns, blog activities, and tie-ins to established marketing efforts.

(Private Independent Consulting)

- Provided Essential Program Support. When Program requirements exceeded team capacity, was able to step in and maintain the stability of several important processes. (Huntington National Bank)

- Provided Project Management Mentoring. The organization relied on traditional managers and contributors to lead projects, so critical leading and mentoring was important to the success of many of the projects on the roster. (SumTotal Systems)

- Contributed Significantly to Successful Onboarding Project. By maintaining project documentation, databases, and communications, played a pivotal role in a very successful merger migration project. (Huntington National Bank)

- Streamlined Professional Development Tracks by Developing Several Project Management Tools. Recognizing the need to improve or introduce a toolkit, developed a multi-project tracker as well as documentation to assist newly hired Project Managers in transition to new roles.

- Created IQ Validation Training. As IQ Validation became more prevalent for new and existing customers, identified the need for enterprise-wide training to address knowledge gaps in a very strict and important process. The training document catalog included several process maps directed at individual participant groups, complete in Visio. (SumTotal Systems)

- Improved IQ Validation Process. New forms of IQ Validation were added to the product catalog, and a holistic view of the process yielded improvements in tracking, templates, and overall approach. (SumTotal Systems)

- Clarified Overall Program Status by Establishing and Improving Project Review Process. Created, managed, and streamlined a project review process in an organization with no such existing process. (SumTotal Systems)

- Provided Technical Expertise for Global Projects. Using proprietary as well as popular tools, managed development, testing, and implementation tasks for projects up to 20,000 hours and multi-million dollars. (Collabera / Chase)

- Expanded Potential Customer Base by Spearheading PCI and SAS-70 Audit Projects. Obtained both certifications for the company for the first time ever. (CBCS)

- Created Easy-To-Use Project Management Kit. By providing a template for project document use and requirements, standardized project delivery throughout the department. (CBCS)

- Deployed Much-Needed Knowledge Sharing Tool. To leverage the enormous amount of knowledge companywide, a central repository vastly increased the amount of reusable knowledge and information and reduced the effort to obtain it. (CBCS)

- Designed and Implemented Help Desk Manager. Increasing user self-service, distribution of work, communication, and adherence to rules; the help desk request-for-service (RFS) and incident management tool has been instrumental in improving all aspects of the department’s deliverables.

- Dramatically Improved Application Performance. With the introduction and implementation of data retention and database maintenance improvements, the efficiency of a heavily taxed system was increased substantially.

- Increased Year-Over-Year Sales 57% the First Year. Focusing on proper Pay-Per-Click usage, building a strong service-oriented team, and working closely with Marketing and Product Development departments, sales growth was surprising the first year. (Rocky Brands)

- Introduced Important Utilities: Sales Territory Locator, Imagebank, and Dealer Locator Updater. This enabled many of the departments to self-serve for queries involving sales territories and updating dealer locator databases, in addition to streamlining the acquisition and distribution of product and marketing imagery. (Rocky Brands)

- Provided Company with Valuable Experience in Emerging Market. This enabled and supported a quantifiable edge in sales of software and services. Directed software implementation project involving utilities deregulation that allowed company to formulate methodology/expertise in the category. (Sterling Commerce)

- Saved Company Substantially in Software Maintenance Fees. Allowing a great deal of flexibility in amending and growing process to integrate with peripheral processes – designed, tested, and implemented a time and expense reporting system for associates. This was the longest running such system at the company, and was in use for years, running error-free for more than three years. (Sterling Commerce)

- Designed an All-Encompassing Service Spectrum Flowchart. Clarified service options, took the guesswork out of ‘what we do’, and made it easy to communicate within the organization and with customers about the spectrum of services. The flowchart, completed in Visio, was published companywide as a roadmap for individual groups seeking guidance on roles and responsibilities, as well as for customers looking for a holistic view of the introduction-to-deployment process. (Sterling Commerce)

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