TAMIKA JONES
Loxahatchee, Fl · 561-***-****
adx6p4@r.postjobfree.com
As a dedicated employee, my goal is to support operations within the company. In my past positions I’ve excelled in customer focused roles. My interests are working within a company where I can use my skills and contribute to its success.
EXPERIENCE
2022 – 2023 Test Analyst - MedExpress
Conducts manual tests and verifications of software user-interface.
Involved in Functional, Hotfix, Regression, and Exploratory testing.
Collaborates with developers, product owners and onshore/offshore team members.
Document software defects, using a bug tracking system, and report defects to software developers.
Participates in full lifecycle.
Creates and maintains reports of known test defects.
Participates in sprint meetings to provide input on functional requirements, schedules, or potential problems.
Install, maintain and uses software testing programs.
2020-2021 SOFTWARE TESTER/ ADMINISTRATIVE ASST- VERITAS HOME CARE
2016- 2020 ADMINISTRATIVE ASSISTANT – VERITAS HOME CARE
Collaborated with a team of developers to improve software.
Created test scenarios using Trello and test cases using Excel.
Provided feedback and recommendations to developers on software usability and functionality.
Performed Functional, Regression, Monkey, Smoke and Exploratory testing.
Trained up to 22 field employees on software functionality and troubleshooting as necessary. Considered employees pain points and reported to developer and product owner.
Collaborated with field staff to evaluate and diagnose problems.
Point of contact for all clients and handled inquiries as needed.
Communicated with physicians, therapists, and nurses to coordinate patients care.
Scheduled clinician visits as needed.
Accurately prepared and reconciled payroll in Excel.
Accurately updated and maintained patient charts.
Performed quality assurance of documentation.
Helped in securing over $20,000 in payment of denied claims by reviewing claims quarterly.
Performed bi-weekly audits to ensure all visits were billed and correct billing codes were used.
Provided recommendations for features in development of inhouse home health software.
EDUCATION
2011
LPN, Keiser Career Institute
2023- Currently enrolled
IT Support Specialist, Coursera
SKILLS
Management
Excel - Jira - Trello – Zephyr- Confluence
Teamwork
Project management
SDLC, STLC
Analysis
Medicare/Medicaid and Commercial billing
HTML, CSS, SQL, Python
Attention to detail and problem sensitivity
Functional, Exploratory, Monkey, Smoke, Regression testing etc.
Healthcare software- Athena, Sunwave, DocuTap, Axxess, Wellsky