Customer Service Call Center
Resume:
Juanita Hines
Kansas City, MO *****
adx6fx@r.postjobfree.com
To obtain a career that I love and cherish in which I can be a help to society Authorized to work in the US for any employer
Work Experience
Direct Assistant
Kansas City Behavioral Health Holdings - Kansas City, MO February 2023 to Present
• Administer medications
• Assist with daily living
• Assist with being self sufficient
• Entertain
Direct Support Professional
Heartland Residential Care - Kansas City, MO
July 2022 to Present
• Assist with daily living
• Administer medications
• Prepare meals
• Monitor
• Clean/ laundry
Phlebotomist
Grifols Biomat Plasma Donation Center - Kansas City, MO January 2022 to May 2023
Monitor
Screen
Set up machines
Create Venipuncture site to draw plasma
Disconnect
Direct Support Professional
northwest community services - Kansas City, MO
July 2021 to August 2022
• Assist with daily living
• Prepare meals
• Teach independent life skills
• Community outings
Unarmed Security Guard
Securitas - Kansas City, MO
June 2021 to January 2022
• Observe
• Monitor
• Patrol
• Secure
Private Caregiver
Phoenix Home Care and Hospice - Independence, MO
April 2021 to January 2022
• Assist with daily living needs
• Assist with bathing
• Light house cleaning
• Prepare meals
• Putting individuals to bed
• Hygiene care, Catheter care, Toileting, etc
Direct Support Professional
Goodlife Innovations - Lenexa, KS
April 2021 to December 2021
• Assist with daily living
• Shower, clothe
• Prepare meals and snacks
• Feed
• Community outings
Attendant
Elara Caring - Kennett, MO
November 2020 to May 2021
• Assist with daily living
• Prepare meals
• do laundry
• assist with bathing
• clean house
Support Staff
Family Matters In-Home Care - New Madrid, MO
July 2019 to May 2021
• Assist with daily living
• administer meds
• prepare meals
• assist with baths
• clean house
• run errands
Direct Support Professional
Southeast Missouri Residential Service - Sikeston, MO January 2020 to November 2020
• Department of mental health
• total care
• assisted care
• bathing
• feeding
• toileting
TECHNICAL CARE SPECIALIST
1 CABLEONE - Sikeston, MO
June 2018 to July 2019
Hired through the temp agency
• assist cable
• internet and phone customers
• troubleshoot technical issues
• take payments
• set up new customers
• set up work orders
TEMP KELLY SERVICE
NewWave - Cape Girardeau, MO
November 2017 to June 2018
Temp agency- Work in the call center for New Wave.
• take calls
• assist cable, internet and phone customers
• troubleshoot technical issues
• Take payments
• set up new customers
• set up work orders
SUPPORT STAFF
Crossroads ISL - Sikeston, MO
August 2017 to December 2017
• Cook
• clean
• run errands
• pass meds
• oversee the consumer
TEAM MEMBER
Arbys - Sikeston, MO
July 2017 to October 2017
• Greet customers
• take customer's order
• cash out customers
• Bag orders
AIDE
Missouri Delta Home Health - Sikeston, MO
March 2017 to July 2017
• Run errands
• cook
• clean
• care for the elderly
Rehanger
TYSON FOODS INC - Dexter, MO
June 2015 to February 2017
• Rehang chickens
• cut front halves
• data collection
• Box bags of chicken
• Pull tenders
• Rework
Team Member
Casey's General Store - Charleston, MO
May 2015 to August 2015
• Prepare pizza dough
• Make pizzas
• bake cookies
• make sandwiches
• prepare vegetables
• sweep and mop floors, take out trash
• serve customers
• Cashier
• end of shift drop
Intern
Southeast Correctional Center - Charleston, MO
January 2015 to May 2015
• Learned about the prison system
• handled inmates incoming and outgoing mail
• watched a televised court hearing
• took the prison's self-defense course
• learned the job of a prison case manager
• organized employee's files
• attended an anger management class with the inmates Food Service Leader
Huddle House - Charleston, MO
April 2012 to May 2015
• give waitresses change
• deal with customer complaint
• sweep and mop floors, take out the trash
• restock food
• daily inventory
• end of shift deposits
• place food truck orders
• Supervise a shift of 6 employees
Support Staff
HABCARE INC - Sikeston, MO
February 2011 to June 2012
• Run errands
• do laundry
• cook
• pass medicines
• entertain
• bathe, clothe, groom those incapable of doing for themselves SUPPORT AGENT
NARS - Cape Girardeau, MO
March 2010 to September 2010
• assist cable, internet and phone customers
• troubleshoot technical issues
• take payments
• set up new customers
• set up work orders
Education
Certification in Phlebotomy
Kansas City School of Phlebotomy - Kansas City, MO July 2021 to August 2021
AAS in CRIMINAL JUSTICE
THREE RIVERS COLLEGE - Poplar Bluff, MO
DIPLOMA in General Course Studies
SENIOR HIGH SCHOOL - Charleston, MO
Skills
• Data Collection (1 year)
• Medication Administration (10+ years)
• Laundry (10+ years)
• Meal Preparation (10+ years)
• Vital Signs (3 years)
• Senior Care (10+ years)
• Home Care (7 years)
• Caregiving (10+ years)
• Developmental Disabilities Experience (5 years)
• Cleaning Experience (10+ years)
• Patient Care (10+ years)
• Customer service (7 years)
• Catheter Care
• Hoyer lift
• Residential cleaning
• Direct support
• Health care (10+ years)
• Phlebotomy
• Venipuncture
• Laboratory experience
• Certified Phlebotomy Tech (Less than 1 year)
Languages
• English - Fluent
Certifications and Licenses
CPR/First Aid
July 2021 to July 2023
Medication Aide
Level 1
Phlebotomy
August 2021 to Present
• Venipuncture
• Finger Sticks
• Professionalism
• Universal precautions and safety
Guard Card
Assessments
Work Style: Reliability — Expert
September 2020
Tendency to be dependable and come to work
Full results: Expert
Nursing assistant skills — Proficient
July 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Call center customer service — Completed
February 2021
Applying customer service skills in a call center setting. Full results: Completed
Work style: Reliability — Highly Proficient
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Advanced attention to detail — Completed
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Home health aide skills — Highly Proficient
June 2021
Providing care to patients in a home setting
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Dependable, Fast learner, Type at a reasonable speed, Customer Service friendly, Family orientated, Respectful
Contact this candidate