J

Tori I. Jones

808-***-****

adx665@r.postjobfree.com

m

Pearl City, HI 96782

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Customer Service

Payment Processing

Relationship Building

Quality Assurance and Control

Workflow Optimization

Recordkeeping and Documentation

Inventory Tracking

Storage Maintenance and Security

Detail-Oriented

Prioritization and Organization

Problem-Solving Skills

EXPERIENCE

Certified Pharmacy Technician

Honolulu, HI

Walgreen's Specialty Pharmacy/ Apr 2022 to Current Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.

Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained clean and organized pharmacy shelving and work areas. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Efficiently processed cash register transactions for new and refilled prescription orders. Adhered to regulatory guidelines for workplace safety and customer confidentiality. Established and updated patient profiles, medications and insurance details. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Verified patients' identities at pickup to prevent sale of wrong medications. Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Transmitted claims to insurance companies for payment and reconciled EOBs. Compiled customer demographic, allergy and medical history background. Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Prepared pricing and instruction labels for placement on prescriptions. Adhered to infection control policies and procedures to prevent spread of disease. Educated patients on prescription instructions and answered questions regarding drug side effects.

Service Manager

Memphis, TN

Chipotle Mexican Grill/ Aug 2018 to Current

Manage food safety to include ensuring hand washing and glove changes, and enforcing the Daily Food Safety Checklist, policies and procedures Resolve customer incidents and work to ensure positive customer experiences Manage crew breaks, shift changes, shift meetings, and line schedules Develop and cross train all front of house crew

Assist with Crew performance reviews and the resolution of performance issues Train and develop future Service Managers

Assist with office administration duties: banking, cash handling and office paperwork; oversee office equipment, order office supplies as necessary Troubleshoot computers and POS system

Ensure line and reach-in cooler organized and clean Manage daily and weekly cleaning of the line, dining room, restrooms, and patio Assist with the execution of marketing promotions

Assistant Store Manager

Raleigh, NC

Hibbett Sporting Goods/ Aug 2021 to Mar 2022

Answered customer questions and addressed problems and complaints in person and via phone.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Supervised cashiers in processing credit, debit and cash payments to streamline sales. Handled scheduling for store shifts to achieve adequate staffing. Maintained inventory by checking merchandise to determine levels. Delegated assignments based on team strengths to optimize floor coverage and service levels.

Coached and developed store associates through formal and informal interactions. Oversaw aspects of maintenance, inventory and daily activity management. Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Athletic Director

Memphis, TN

Pyramid Athletics/ Jan 2017 to Sep 2018

Responsible for coordinating scheduling, staff recruiting, materials management, and payroll for 2 sites –

Memphis, TN and Olive Branch, MS – 275 participants; 8 coaches. Assistant Manager

Memphis, TN

Zumiez Inc/ Jan 2017 to Feb 2018

Open and close store

Responsible for Marketing Strategy

Daily deposits and safe drops

Special Events coordinator

Hiring and scheduling, Inventory, People brand-building and overall sales Store Manager

Memphis, TN

Journey's Shoe Store/ Oct 2016 to Jan 2017

Managed daily store activities to include candidate interviews, payroll, scheduling and training

Maintained mandatory sales cap of $2K daily

Responsible for Inventory management and store bank deposits Coordinated all events and charity fundraisers

Swim Instructor/Coach

Collierville, TN

Lifetime Fitness/ Aug 2015 to Mar 2016

Assisted Head Coach and created age appropriate work outs focusing on technique, endurance, stroke development, drills, etc

Recruited for and organized swim camps

Tracked recruitment, retention and participant demographics Site Coordinator

Memphis, TN

Tennis Memphis/ Jun 2006 to Aug 2015

Provided direction for on-site instructors according to guidelines set by Camp Director Coordinated major facility events with the city and major corporations in the Memphis public tennis centers and surrounding areas.

EDUCATION AND TRAINING

National Honor Jun 2023

Athletics

ASCA, 4 Stroke Development

Jan 2016

May 2015

Community Service NCWC ~ Miracle Child for Tennis Tennis Memphis ~ Feed the Homeless First Aid, AED CPR, (8-Adult)

Jan 2015

PTR Registry

Jan 2015

NJTL

Jan 2015

USTA

BS: Criminal Justice

North Carolina Wesleyan College May 2014

Rocky Mount, NC

Summary Attributes Autonomous, Team Player, Effective Communicator Leadership National Organization of Leadership and Success

North Carolina Wesleyan College May 2013

Rocky Mount, NC

Women's Soccer

CPO, Certified Pool Operator

Jan 2012

Jan 2009

INTERESTS

Achievements, USA South 50 Year Anniversary Hall of Fame Team Member 2 Time All-Conference, NCWC record for doubles wins, 2012 USAS Champion Team Wilson Junior Tennis League – Assistant Tennis Coach NCAA DIV II Sportsmanship and MVP

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